SUMMARY

• Strategic, multi - lingual, business professional known for being energetic, analytical problem solver with Project Management in education and work experience, carries exceptional work ethic, strong leadership skills and competent working in any environment.
• With over 9 years of diverse experience in the field of Information Systems with emphasis on Laboratory Management Systems, Healthcare Processes, Strategic Planning and Financial Projects focused on but not limited to Banking, Healthcare, Medicare, Pharmaceuticals and Bioinformatics industries.

PROFESSIONAL EXPERIENCE

Confidential

Agile Coach / SAFe Scrum Master

Responsibilities:

• Coached 7 teams over multiple locations to follow proper Agile software development methodology who were initially following Waterfall.
• Trained multiple Scrum Masters and Release Train Engineers the best practices and ceremonies of Scale Agile as a Certified Expert Agilist and IT Service Management (ITSM) expert.
• Acted as the Scrum Master for the infrastructure team till they had reached stability and cadence on 5 ongoing projects.
• Led and supported Daily Standups, Weekly Plannings, Sprint Plannings, Sprint Retrospectives, Sprint Demos, Scrum of Scrums, PI Planning and other supporting ceremonies.
• Supported multiple Project Managers, Operation Engineers with running their Agile ceremonies and taking the first steps in the world of Lean Software Development.
• Created project instances on Rally and HP ALM.
• Worked with vendors in managing dependencies and delivery timelines.
• Managed business and IT relationships in supporting ongoing challenges over multiple complex, interdependent projects.
• Created and managed project plan, project charter and approved execution plan.
• Operated with Release Managers and Production Support to release developed products.
• Created and implemented Kanban board to support senior management and business users.
• Managed Project deliverables such as Dev complete dates, QA complete dates, UAT complete dates, online and offline deployment dates, post deployment dates, resources working in the project and hours assigned to the respective resources in PPM Optics (formerly Clarity).
• Created customized burndown, burnup, velocity, throughput and forecasting tools.
• Created executive training and presentation materials for visual aid to explain scenarios and solutions.
• Participated in stakeholder meetings and travelled to different vendors in reaching understanding of goals and delivery of projects.

ENVIRONMENT: Rally, CA Agile Central, ITSM, MS Office, VPN, HP ALM

Confidential

Agile Coach

Responsibilities:

• Coached 5 teams over multiple locations to follow proper Agile software development methodology who were initially following Waterfall.
• Worked as a project portfolio expert providing insights and status of project implementation, communicate challenges and solutions to the Business users who were adapting to Agile Methodology.
• Trained 2 Scrum Masters with 5 active sprint teams the best practices of Agile Methodology.
• Managed a team spread across Onsite and Offshore supporting Amazon AWS cloud services and local DW services.
• Worked closely with the Technical team and Business users on custom excel models/report definitions respective to the Finance/Sales subject areas.
• Provided training on minimal documentations to support Agile Methodology.
• Understood the business by having discussions/meetings with system analysts and business users supporting the Scrum Masters.
• Provided estimates, ensured communication based on the requirement by understanding its complexity and scope.

ENVIRONMENT: Jira, Confluence, MS Office, MS SSAS, MS SSIS, MS SSRS, Oracle, Toad, RDP, VPN

Confidential

Agile Coach / Scrum Master

Responsibilities:

• Prepared the Scope of a project for internal software with cross platform Project Managers after attending the Feasibility Analysis and provided Agile alternative for documentation.
• Attended and facilitated JAD sessions, interpersonal interviews with the stakeholders, SME’s and quality analysts to assist with gathering current state requirements and converting them to User Stories to maintain Agile Methodology.
• Gathered information regarding software and hardware involved in the project to create infrastructure maps around Amazon AWS and RabbitMQ cloud services to work with BAs and SAs.
• Evaluated artifacts with SME for the application team and the Infrastructure team conveying technical knowledge and use cases for planning, design, development and implementation phases through Agile Scrum methodology.
• Ran Scrum sessions as the expert Agile Scrum Master and ITSM Expert including Daily Stand-ups, Sprint Planning, Sprint Review and Sprint Retrospective.
• Conducted story writing sessions with Product Owner and Technical Lead in the presence of the Scrum Master.
• Planned and maintained PBI (story, defect and bug) writing structure on Jira with specific attributes and additional plug-ins for maximum team efficiency.
• Gathered further artifacts of DBA Leads and created Functional Specifications Document to add to the current state documentations supporting the Scrum team.
• Took charge of translating existing out of date BRDs into updated use-cases, and adding context diagrams supporting UML 2.0 to model third party systems supporting internal software under development.
• Gathered the Functional, Non-Functional, Data and GUI Requirements of a second external software to support a different team under the same department after studying several batches of Business Artifacts including 3 years of cloud business performance reports.
• Prioritized the backlog for the product owner and kept inventory of PBIs after each story writing, pre-grooming, grooming and estimation meetings to support sprint planning and retrospectives.
• Performed GAP analysis from time to time to evaluate future state goals and timeline supporting team retrospectives.
• Worked to keep complete track of work progress of priorities through Jira and supporting plug-ins.
• Communicated status regularly to management via written reports.
• Kept Clarity and Jira in sync in terms of project and respective resources. All populated information were later published in Confluence.
• Used Data modeling to expand and elaborate various elements of data that could be stored, the size of these elements and the kind of information each element can contain to the Scrum team.
• Used SharePoint Designer to Create and modify Master Pages and CSS templates for keeping production and test environment reference, build and credential data.
• Attended Daily stand-ups as a SME to provide guidance to the Scrum team on system details and priorities on behalf of the Product Owner.
• Coordinated with the application team and quality analysts in the creation of test plans, User Acceptance Test scripts and regression test cases.

ENVIRONMENT: Jira, Confluence, IntelliJ, Agile, ITSM, Clarity, Microsoft Office Suite, Amazon AWS, Custom frameworks, Glassfish, JBoss, Service-Now, Microsoft Visual Basic, Microsoft SQL Server Manager.

Confidential

Lead Business Tech Analyst / Scrum Master

Responsibilities:

• I worked with the Data Warehouse manager, Application development manager and BizTalk/Integration manager attending meetings in his behalf taking notes and updating him on a regular basis.
• Kept Architectural knowledge of the Legacy Data Warehouse (LDW) and the newly introduced Enterprise Data Warehouse (EDW) with support of Operational Data Stores (ODS) connected to vendors (GAINE).
• Executed exceptional knowledge of related vendors such as Health Edge applying the modern Health Rules system in storing and managing member data.
• Extensive knowledge of OLTP/remote ODS and complex Data Abstraction Layers (DAL) applied on a daily basis.
• Kept track of all tasks in the form of Work Orders and Tasks in Team Foundation Server (TFS). Organized Work Items and generated Daily Reports using personalized Macros through Microsoft Visual Studio 2010.
• Constantly stayed in touch with project managers and architects in managing the Architectural and Governance projects in TFS through Microsoft Project Server using Microsoft Project Professional 2010 by creating Work Orders and Tasks in Project Plans.
• Kept track of QC Defects and Production Defects by participating daily triage and generating reports in HP ALM.
• Sat down with Lead Architects in Architectural Forum meetings taking notes and communicating requirements to relevant Project Managers and Third Party Administrators.
• Led meetings on behalf of the managers at their absence in managing and tracking work effort of both On-Site and Off-Site teams.
• Aided Application (.Net) team with Web Service releases and meeting CAB deadlines for Production Bug Fixes.
• Advocated as a Subject Matter Expert/Liaison for the Enterprise Data Team, BizTalk team & Application (.Net) teams with organizational updates and Project Dependencies.
• Addressed and coordinated effort in resolving Architectural issues with knowledge of Business Processes revolving connected vendors with Data Discrepancies, Bootstrap Requirements, Latency bugs, Performance issues and Broken Connections.
• Led effort in resolving visibility of Claim Data with Health Edge dealing with missing information between OPTUM DRG and Health Rules ODS connecting to Enterprise Data Warehouse (EDW).
• Worked with BizTalk team in resolving EDI 835 (Claim) issues in QA & UAT with joint effort of Testing and Off-Site Development teams.
• Attended CAB meetings to communicate RFCs demanded from the 3 Layers I was representing. Generated reports before meetings to make sure the relevant Documentations and Deployment Instructions were present with each Request.
• Organized, Facilitated and Lead several Tech/Business meetings on behalf of the layer leads, took meeting minutes and followed up on Deliverables to completion.
• Applied new methods of processes in terms of Sprint Alignments, Work Order generations, converting defects to TFS Tasks and generating Team Summary reports on a daily basis updating Enterprise SharePoint Sites.
• Gathered Business Requirements to take initiatives in Planning, Designing and implementing goals for Architectural and Governance Roadmap 2015.
• Generated, evaluated and loaded User Stories helping with transformation to Acceptance Criteria in TFS while prioritizing items in Product Backlog as a part Product Owner.
• Kept track of Production Issues deemed as emergency and followed through till remedy and implementation on E-CABs.
• Kept track of active Work Items in percentage completed to generate reports to keep TPAs and Senior Officers up to date and present at weekly Leadership (LEAP) meetings.

ENVIRONMENT: TFS, Microsoft Visual Studio, Microsoft Project Server, Microsoft Project Professional, HP ALM, Customer Service App, Microsoft Office Suite, Microsoft Visio, Microsoft Outlook, Microsoft Release Management, Health Edge, Health Rules, BizTalk, GAINE, Catamaran, SSIS, SCE, OPTUM DRG, LDW, EDW, ODS, OLTP, DAL, XML, SQL, .Net.

Confidential

Scrum Master

Responsibilities:

• I worked with the IT Project Lead and EPMO BA to gather IT requirements helping several Current State and Future State, Architectural and Business meetings with and on behalf of Business Stakeholders while providing objective intuition on System Estimates and Benefit Analysis.
• Lead a team of developers and Testers in implementation of Microsoft Dynamics 365.
• Integrated WSDL and application of Trizetto NetworX in dependency with Trizetto Facets for Enrollment and Customer Service process related to claims. Separated the input, output elements and made use of BI tools to help with future process flows to meet requirements.
• Managed HP Application Lifecycle Management tool for defect Triage and Solutions.
• Used Microsoft Visio for creating UML diagrams such as Systems Work Flow Diagrams, Process Flow Diagrams & detailed presentations.
• Used MS SharePoint to keep Project Management documentations organized meeting compliance.
• Helped EPMO Lead BA in modification and organization of BRD in complementing the changes demanded by the evolving SRS, created/owned TRD and phased FRDs on the project with space for Project Request for Change (PRFC).
• Coordinated teams with internal data transfer within QA, UAT and Production stages. Helped Project Manager coordinate functional teams in accomplishing ETAs and overcoming technical roadblocks and bottlenecks.
• Managed Project Change Requests (PCRS) and Project Request for Change portals using HP ALM and complex macro-managed Microsoft Excel functionalities with related User Stories defined along the lines of Acceptance Criteria.
• Used past experience in coding to analyze and reproduce XML and SQL queries in helping the Development and Data Warehouse teams. Involved myself in the Data Mapping and Data Modeling, documented the data architecture of the databases to escalate to the SME’s
• Implement my knowledge in EDI 837/835 EDI transactions, ICD-9/ICD-10/CPT-4, HCPCS codes as well with expertise on EDI 834 transactions and customized internal transmission systems used in replacement for FTP and HL7 pipelines.
• Attended and applied logic and upgrades discussed in central NY State Exchange meetings.
• Helped create and decipher Request for Proposal (RFP) for vendor software implemented in dependant projects.
• Effectively designed the Input and Output elements in complementing vendor suggested applications where WSDLs were provided.

ENVIRONMENT: HP ALM, MS-Visio, SQL, MS Word, Microsoft Dynamics 365, MS PowerPoint, MS Access, XML WSDL, SOAP, SharePoint, SSRS, FTP, MFT, EPMO

Confidential

Business Analyst / IT Consultant

Responsibilities:

• I got involved in Cost Benefit Analysis and Critical Path Analysis with the Project Manager in coordination with the team members, and was involved in the Planning phase of SDLC to ensure valid business requirements.
• Keep track of hours and resources in PPM portal to generate weekly planning and budgeting report.
• Held interpersonal Interview sessions with various Focus Groups about patient care, including business owners, SMEs and technical leads, for effectively gathering requirements assuring that business objectives and priorities are aligned with the planned scope.
• I had to follow the RUP methodology for the entire SDLC,create full life-cycle documentation from product requirements in the development stage to functional specifications, and organize all information in developing the BRD’s.
• I also performed Gap Analysis, designed new process flow charts, documented the business processes, various business scenarios and activities of the business from the conceptual to contextual level.
• Generated System Requirements Specification (SRD) for unifying the system requirements in a systematic formula.
• Created Use Case scenarios according to business needs and specifications and Implemented UML methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Assured the formation of Required Traceability Matrix (RTM) of application functions, performance, and security requirements to the business process steps
• Involvedinfull life-cycle modeling(usingUML,MS VisioandMSAccess) fordevelopment, testing and deployment.
• I also designed new Web Services with functional Web Methods supporting the SOA of the To Be model during the Logical Architecture Design.
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest, and Configuration Management, and Version Control using Rational Clear Case.
• Data was encoded and then decoded as needed by Data Warehouse in maintenance of proper versioning.
• Used Mercury Quality Center to look up defects and issues raised by testing activities.
• Produced and managed documentation on release activities to support problem resolution.
• Reviewed and evaluated all the modules of the software in the form of Functional and Regression Testing before delivery to stakeholders to confirm meeting the standard criteria.
• Performed basic UAT with the different customers and different business modules. Interacted with developers and various members of my team to discuss and resolve defects and their priorities.
• Finally I got to compare the past As-Is model and the To-Be or the present As-Is model; compiled all reports and error logs in an organized manner, made suggestions and upgrades for future releases and signed off.

ENVIRONMENT: MS Word, MS PowerPoint, MS Access, MS Visio WSDL, Oracle, PPM, Mercury Quality Center, SOAP, BPEL, SharePoint, SSRS

Confidential

Business Analyst

Responsibilities:

• Attended several Interviews, Group Sessions where the details of the projects were discussed by the BA.
• Helped BA generate Functional Specifications Document (FSD), designed high and low level Use Cases using MS Visio complementing the User Stories confirmed by the PMBR team.
• Participated in meetings with the SMEs and Data Owners to walk through the findings and understand the cleansing process.
• Joined more meetings held by BA where Logical and Physical Architecture team demonstrated desired Static and then Dynamic Prototypes.
• Stood closely with the ETL team with the Data Mapping document and assisted them to create the Mappings.
• Worked closely with the architects, database administrators and technical team during Data Mapping and Data Integration.
• Involved in Data Modeling and Dimension Tables.
• Designed SQL Formulation Diagrams using MS Visio and discussed them with the BA
• Executed the formulation of the SQL Database Structure along with a team of 3 developers and compiled the tables within the Dev Server
• BA called Triage calls which returned with minimal errors that I attended and applied the solutions with the development team.
• Played a key role in explaining the User Acceptance Testing (UAT), and Implementation of the system that followed.

ENVIRONMENT: SQL 2008, MS Visio 2008, Windows XP/Windows 7, UML and MS Office 2010