SUMMARY:

• Certified PMP, Quality Assurance manager with around 10 years of experience directing teams in many environments with focus and education in the areas of auditing, Process Improvement, Project management, Quality Assurance, Product management and ensuring Compliance to standards across Development, OPD services using Agile (Scrum) methodologies, Support & Sustenance, Managed Services, ERP implementation, ERP upgrades, and Testing projects in IT industry.
• Expertise in Confidential L3, ISO9001, ISO 27001 and have excellent exposure in defining and implementing these frameworks/standards at organization and projects’ level.
• I worked as Appraisal Team Member, FAR Member, and PAT Team Member during Confidential level 3 Assessments.
• I participated in two Confidential level 3 Assessments.
• Well versed with SCAMPI C, B & A appraisals.
• Instrumental in leading self - assessments and readiness reviews to prepare a set of projects for SCAMPI appraisals.
• Possess experience in setting up and using an electronic process asset library to store organizational process assets and best practices that are used by project teams to improve process performance. Solid Experience helping an organization achieve Confidential compliance
• Instrumental in leading, planning, directing, executing and maintaining two Confidential level 3 Assessments with a goal to achieve Confidential Maturity Level 5 including:internal appraisals; analysis, development, training, deployment, and improvement of the current process assets; preparation for formal SCAMPI appraisals; stakeholder coordination and communication; and briefing senior management on the status and progress of the effort.
• I facilitated, audited, assessed and demonstrated Quality assurance, project management and program management benefits from initiation to execution till closure. Redefined the existing processes wrt process improvements based on various frame works such as Confidential standards such as ISO9001, ISO27001. As Project Coordinator, PPQA / SQA, I have an emphasis on processes and do project audits for the project team, helping the PM keep on budget and on schedule.
• I have conductedgap analysisof the projects wrt Confidential 1.2 and come out with making recommendations and implementing the same across the projects. Lead and driven the creation of action plans and recommended strategies based on results of gap analysis activities, review artifacts for compliance with CMMI, assists with documenting, maintaining, implementing processes and provided expert guidance on process improvement related activities
• Proven experience with the implementation, execution, management, and administration of Quality Assurance and Quality Control best practices. Developed and implementedProgram/Project Quality Assurance Plans. Developed and implementedQuality Gates, Flash reviews, Quality Checkpoints as part of the SDLC. Experience initiating and implementing quality assurance and control, and methodologies and practices in an IT project development and maintenance environment

SKILL:

Auditing: Process Improvement, Corrective and preventive actions, Risk analysis and management, Review Requirements, Design, Test plans, Review Templates, Statistical analysis, Providing Training, CMMI, ISO 9001, ISO 27001, Exposure to ITIL and PCI norms

Tools: Rally, MS Office, Excel - macros using VBA, HP Quality Center, Subversion, VSS

WORK EXPERIENCE:

Project Manager/Process Manager

Confidential, MI

Responsibilities:

• Responsible for Implementing clearly defined, measurable and continuous quality improvements(Kaizen) throughout the yearby maintaining various senior management dashboards, Process Improvement initiatives
• Reviewcurrent policies, templates, standards, plans, processes, and procedures
• Provide recommendationsfor standards, procedures, and guidelines for implementing program/project QA/QC activities, from project initiation through delivery
• Create and Review project artifacts (BRD, FDD, DD, SIT plan/Test case, UAT plan/Test case created by the project teams per QA provided templates and offer feedback
• Collect metrics for all the projects on a monthly basis, analyze and report to senior management
• Ensured conducting Internal Quality Audits (CMMi, QMS & ISO27001) and report non compliances with projects and support departments
• Ensured Assessments are conducted and Non-compliances are reported and tracked to closure
• Facilitate project teams to close non compliances and perform analysis and identify areas of improvements
• Provideguidanceto the projects tohelp ensure deliverable products fulfill contractual requirements, satisfy the customer and internal project standards, and meet the internal and industry standards for quality
• Participated in internal reviews, formal customer reviews, peer reviews
• Analyze audit outcomes, assessment outputs, Project metrics, customer complaints and customer satisfaction surveys to draw inferences and identify corrective, preventative and improvement action plans with a view to improve overall customer satisfaction
• Work closely with project members including business users and coach them in creating project artifacts (business requirement document, functional design document, detailed design document etc.) in accordance with Clients artifacts standardization methodology

Project Manager

Confidential

Responsibilities:

• Created and base lined annual audit plan for the organization includes external audits such as ISO & ISMS surveillance and re-certification audits
• Plan and initiate audit schedules with all the internal and external stakeholders
• Ensured conducting Internal Quality Audits (CMMi, QMS & ISO27001) and report non compliances with projects and support departments
• Ensured Assessments are conducted and Non-compliances are reported and tracked to closure
• Facilitate project teams to close non compliances and perform analysis and identify areas of improvements
• Analyze audit outcomes, assessment outputs, Project metrics, customer complaints and customer satisfaction surveys to draw inferences and identify corrective, preventative and improvement action plans with a view to improve overall customer satisfaction
• Manage the project library, organization library
• Ensure configuration management is carried out throughout the project execution
• Develop & maintain a standard quality management plan (QMP)
• Perform Quality process measurement and analysis
• Develop schedule for and execute quality management plans
• Ensure all aspects of the QMP are carried out including technical components
• Collation of metrics data on to organization baselines. Cut Process Capability/Performance baselines. Calculate Cost of Quality. Worked as SEPG member
• Worked with the domain teams on development of new metrics and provide monthly feedback of those metrics towards defined goals
• Understanding of statistical techniques, quantitative analysis
• Redefined the existing processes wrt process improvements
• Redefined the existing processes wrt various frame works such as CMMI1.2
• Redefined the existing processes wrt standards such as ISO9001, ISO27001
• Ensured deployment of the new processes on to QMS that includes working with senior team members to develop tools, templates, and methodologies that drive consistent and effective end-to-end program and project execution.
• Conducted trainings on QMS, Project management, Risk management, Metric analysis, & Confidential to project teams

Project Manager

Confidential

Responsibilities:

• Facilitate the project teams to implement the QMS in their projects
• Ensured theProjects’ Management Plansinclude activities to assure quality
• Monitored programs/projects in the organizationto ensure the practices, procedures and policies being practiced comply with standards, policies, and regulations
• Participatedin reviews, walkthroughs, assessments, and inspections
• Identify and resolve issues related to the performance of the services and/or deviations from defined scope of work. Formulate and implement corrective actions.
• Developed and maintained effective working relations with IT, operations, and executive management
• Participated in defining the strategy, vision, and goals of PMO. Provided strategic direction to the governance framework.
• Strong understanding of delivery Methodologies such as waterfall, Agile, ERP Implementation, Upgrade, Testing etc
• Oversees the development of systematic approaches for assuring high quality services that meet customer needs
• Responsible for driving operational delivery excellence through the development of key methodologies and governance for End to End Process
• Drive improvement initiatives to permit informed decision making through the use of metric/data analysis
• Identify and report projectquality risks
• Collect objective evidenceof quality and analyze quality-related data
• Lead and managed the various quality initiatives by planning, monitoring and tracking the complete assignments end to end
• Responsible for driving process improvements, Change management across the organization by coaching, mentoring & leading SQAs, Project Managers, Delivery Managers
• Gather, review and analyze baseline data, monitor process operation, and identify process improvement opportunities.
• Identifies the interface of key activities within and between the functions of the organization
• Assist withimplementing and monitoring aQuality Management System, providing guidance and implement controls within the organization with regards to quality
• Assess quality of delivery and time commitments. Recommend strategies for improvement, including continuous improvements and leading best practices programs.