SUMMARY:

• SENIOR IT PROJECT MANAGER / PROGRAM MANAGER / CONSULTANT enterprise implementations n it systems & customer support n inventory management
• Servant Leader & Problem Solver, experienced project/program manager and consultant, with strong business acumen and customer focus, offering 20+ years of success leading and supporting diverse technology projects in the hospitality and retail sector within the world’s busiest airports, hotels, casinos, and malls; MBA; degrees in business and operations management; and 15 years of experiences covering areas in P&L, budgeting, POS, Analytics, ERP & API deployment, Credit Card Processing, Cybersecurity, Digital technologies, Inventory/Warehouse management, multi - unit business unit operations management.
• Experienced in Change Management, Waterfall, Agile (Scrum Manager), CPM, CCPM, & ECM methodologies, within Matrix organizations.
• Able to manage cross-functional and virtual project teams, while producing high-quality deliverables that meet or exceed timeline and budgetary targets.

SKILLS SUMMARY:

Point of Sale (POS) Implementation

Inventory Management (ERP/E-commerce) - Oracle/Micros

Custom Software Deployment

System Migrations/Integrations

Enterprise-wide Implementations

LAN-Cisco Routing Conversion

WAN-CenturyLink Conversion

Infrastructure Project Teams

ERP-Peoplesoft/SAP/Mast Data

Requirements Gathering & Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

PCI Compliance / Cybersecurity/ Confidential

Sourcing, Recruiting, Developing

Oracle Taleo/Star Tracker

Value-Added Leadership:

Analytics

Virtual Team Leadership

Cross-Functional Supervision

Team Building & Mentoring

Client Facing & Client Relation

Business & IT Planning

Confidential & MSA agreements

Extensive Retail, Hospitality, Confidential & Supply chain mgnt experience

POS SME & Digital ad/menu

CAREER HIGHLIGHTS:

Confidential

Principal Consultant / Program-Project Manager

Responsibilities:

• Point of Sale Solutions, POS SME, Inventory Management Solutions, Business Process Management Solutions
• Successful projects for Retail and F&B operations in airports, hotels, warehouse ops, and mall locations.
• Management of Projects, project scope, schedule, initiation, start-up/design, installation & deployment of projects from blueprint through Go-Live to support/handover
• Provide PM methodology/tools/artifacts to ensure proper governance, oversight, strategic alignment & project success (i.e. Project Charter, Project Plan, RACI, Risk/Issue, Status reports/updates)
• Facilitate initiation/planning of project scope (i.e. Objectives, resources, milestones, risks, comms, etc)
• Agile Project Management: Keeping projects on track and flowing continuously by prioritizing emails and other forms of project communications, Functional deliverables: managing to-do lists/milestones/updates via PM software, Various standup meetings with virtual team members/local vendors/local stakeholders/individual interactions, managing tasks, customer collaborations, responding to change, transitioning to the next day responsibilities
• Review each sales order within project area of responsibility
• Direct and ongoing Communication with Hotel client contact and staff throughout project
• Coordinates project kick-off calls Sets accurate expectations of Installation process from pre- Implementation process to post Installation
• Creates project frame, 3rd Party Vendor Coordination, schedules and blocks resources for onsite installation
• 3rd Party Vendor Credit Card Processing Coordination (Elavon/US Bank, Merchant Link, Freedom Pay)
• Assists hotels with pre-requisites and ensures client fully understands the Implementation process.
• Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables Ensure that licenses, hardware, software and all project specifications are accounted for
• Monitors onsite Oracle Hospitality resources to ensure projects are on track as scheduled Serves as first point of escalation for the onsite resources
• Also frequent acts as Implementation Manager for assigned projects from start to finish This includes the following Simphony related projects:
• Simphony POS New full installations
• Simphony POS Brand to Brand conversions
• Simphony POS added module projects- additional revenue centers, Gift and Loyalty, Labor Management, Inventory Management, etc.
• Change of Ownership
• Simphony POS Upgrades,
• Simphony POS Hardware Migrations

Confidential

Senior IT Manager, Support (POS & IT Project Manager)

Responsibilities:

• Locally led enterprise rollout of new robust retail point-of-sale (POS) systems. Locally executed a global rollout of new software and systems, including ERP solutions, digital ads/menus for Retail and Food & Beverage operations within the Confidential .
• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions for company’s POS, inventory management systems, & Oracle ERP systems
• Infrastructure/System Integrations/Migrations:
• Planned & supervised of IT infrastructure within airport and mall locations
• Project-managed large-scale initiatives involving the transition of programs to new platforms. LAN/WAN upgrades for HMS Host (Scrum Manager)
• Exposure to Oracle, AWS, Azure cloud based hosting
• Oversee and managed POS (Micros/Oracle) and Management Information/IT Systems for Food & Beverage and Retail operations for Confidential, along with regional mall locations. Managed the day-to-day POS support functions of the branch (<60 combined units / <300 workstations). Regional support the day-to-day IT functions.

Program Manager

Confidential

Responsibilities:

• Custom Software Deployment: Managed all phases of the software development lifecycle (SDLC) for Oracle ERP projects includes Oracle SCM and ERP Cloud solution by way of Oracle Inventory Management Cloud.
• Program manager for the Oracle cloud solution that provided accurate and real-time inventory balance visibility, efficient warehouse organization, rapid material movement, improved productivity, optimized transportation plans, and ultimately streamlined operations, which led to significant cost reductions & increased revenues.
• Key responsibilities included gathering requirements, locally overseeing the development, design, technology integration and interacting with the business team from definition/blueprint phase through implementation and rollouts, through production support via PMBOK & SDLC best practices.

Confidential

Responsibilities:

• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions for company’s POS, inventory management systems, & Oracle ERP & cloud systems.
• Management of Projects Main point of contact through entire Installation process through go live
• Creates project frame, 3rd Party Vendor Coordination, schedules and blocks resources for onsite installation
• 3rd Party Vendor Credit Card Processing Coordination (Elavon/US Bank, Merchant Link, Freedom Pay)
• Reviewed each sales order within project area of responsibility
• Directed and ongoing Communication with F&B or Retail client contact and staff throughout project
• Coordinated project kick-off calls Sets accurate expectations of Installation process from pre- Implementation process to post Installation
• Created project frame, schedules and blocks resources for onsite installation
• Assisted brand stakeholders with pre-requisites and ensures client fully understands the Implementation process.
• Prepared project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables Ensure that licenses, hardware, software and all project specifications are accounted for
• Monitored onsite Oracle Hospitality resources to ensure projects are on track as scheduled Serves as first point of escalation for the onsite resources
• This includes the following Simphony related projects:
• Simphony POS New full installations (>200 projects)
• Simphony POS Brand to Brand conversions
• Simphony POS added module projects- additional revenue centers, Gift and Loyalty, Labor Management, Inventory Management, etc.
• Change of Ownership
• Simphony POS Upgrades,
• Simphony POS Hardware Migrations

Confidential

Responsibilities:

• Agile Project Management: Keeping projects on track and flowing continuously by prioritizing emails and other forms of project communications, managing to-do lists/milestones/updates via PM software, various standup meetings with virtual team members/local vendors/local stakeholders, managing task, the next day responsibilities
• Review each sales order within project area of responsibility
• Direct and ongoing Communication with Hotel client contact and staff throughout project
• Coordinates project kick-off calls Sets accurate expectations of Installation process from pre- Implementation process to post Installation
• Creates project frame, schedules and blocks resources for onsite installation
• Assists hotels with pre-requisites and ensures client fully understands the Implementation process.
• Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables Ensure that licenses, hardware, software and all project specifications are accounted for
• Monitors onsite Oracle Hospitality resources to ensure projects are on track as scheduled Serves as first point of escalation for the onsite resources
• Also frequent acts as Implementation Manager for assigned projects from start to finish This includes the following Simphony related projects:
• Simphony POS New full installations
• Simphony POS Brand to Brand conversions
• Simphony POS added module projects- additional revenue centers, Gift and Loyalty, Labor Management, Inventory Management, etc.
• Change of Ownership
• Simphony POS Upgrades,
• Simphony POS Hardware Migrations

Confidential

Program Manager

Responsibilities:

• Managed all phases of the software development lifecycle (SDLC) for Oracle ERP projects includes Oracle SCM and ERP Cloud solution by way of Oracle Inventory Management Cloud.
• Program manager for the Oracle cloud solution that provided accurate and real-time inventory balance visibility, efficient warehouse organization, rapid material movement, improved productivity, optimized transportation plans, and ultimately streamlined operations, which led to significant cost reductions & increased revenues.

Confidential

Program Manager

Responsibilities:

• An in-depth understanding and training in security related products, IDS, fault detection, prevention detection, vulnerability detection, and prevention or isolation.
• Assistance in building and maintaining a secure network
• Protecting Cardholder data
• Maintaining a Vulnerability Management Program
• Implementing Strong Access Control Measures
• Conducting Regularly Scheduled Tests and Monitor Networks
• Maintaining an Information Security Policy
• Compliance standards, policies, and procedures such as FISMA, NIST 800-53, PCI and ISO27001
• OS hardening reviews (Windows/Linux/UNIX), Cisco Catalyst switch, Cisco Nexus router, and WatchGuard firewall configurations & cloud hosting solutions Amazon Web Services (AWS) or Microsoft Azure cloud.
• Vulnerability management (Rapid7 Nexpose); Common vulnerabilities (e.g. OWASP Top 10) and attack vectors (e.g. MITRE ATT&CK).

Confidential

Responsibilities:

• Led the development of interfaces between SAP and PeopleSoft, outside vendors and POS systems. All the interfaces were developed using SAP XI using IDOC, File and BAPI adapters. Conversion agent was used to do the mapping from ANSI X12 format to EDI XML.
• Assisted in devising and deploying data conversion strategy. Led the team on development of conversion programs to load legacy data into SAP for MM, FI, SD and IM areas.
• Researched and utilized SAP delivered business content. Leveraged and enhanced content when required to meet client needs using custom InfoObjects, InfoCubes, DSO objects and multi-providers in MM and FI areas.
• Assisted the technical team in development of Reports in ERP as well as in BW. Worked extensively on improving performance of reports and interfaces. Published BW reports and ERP custom transactions on Enterprise Portal.
• Assisted the client to manage and improve hosting activities handled by SAP America hosting center. Involved in designing strategy for user management and transport activities. Involved in designing and implementing the archiving strategy, disaster recovery plans.

Software used: SAP ECC 6.0, SAP XI 7.0, SAP BI 7.0, EP 6.0, Conversion Agent, SolMan 4.0

Confidential

Responsibilities:

• Oversee SOWs, enterprise agreements RFIs and RFPs Research trends and new service offerings utilizing independent research firms.
• Act as a liaison between vendors and IT PMO regarding operational issues.
• Act as a single point of contact for vendors and internal users of their services for escalations and new engagements
• Develop and track vendor performance using scorecards and benchmarking boosting efficiencies and stakeholder satisfaction by 30 percent.
• Assisted in developing and negotiate contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure that their requirements are met.
• Effectively established relationships with and among executives internally across the organization and externally with strategic vendors.
• Mitigate risk by ensuring adherence to all vendor and procurement management processes and contract terms.
• Relevant PM experience includes identifying and acquiring resources and coordinating the efforts of the team members and third-party vendors and consultants in order to deliver projects according to plan. Overseeing tasks, milestone status and resource allocation.
• Led & liaised infrastructure projects, working along HMS Host corporate PMO/ Infrastructure teams to plan infrastructure on newly acquired concourses and retail spaced throughout the airport branches.
• Led cross-functional/remote project team members, IT staff, consultants, vendors and suppliers
• Assessing the requirements of the project and recommending suitable IT components
• Analyzing different options and recommending the most suitable for the project economically feasible
• Prepared cost estimates of IT infrastructure and ensured that budget limits were not breached.
• Adhered to procedures and policies for optimum utilization of IT infrastructure resources in the company
• Met with managers of different departments and assessing IT infrastructure needs
• Met with 3rd party vendors to finalize essential IT infrastructure
• Planned and supervising installation of IT infrastructure in the company
• Made sure that the infrastructure development project is completed within the given time frame
• Analyzing Critical Path (CPM) & Event Chain (ECM) vs Critical Chain (CCPM) with known possible layered city, county, vendor approvals and delivery fails the can occur in airport environments
• Helped orchestrate and manage a cross-functional team of mobile app developers, server and hardware teams, designers, product managers and QA to deliver the project on time
• Assisted in identifying key resources and providing the direction required for meeting the project objectives.
• Facilitated iteration planning, retrospective and iteration demos
• Ability to orchestrate and manage a cross-functional team of mobile app developers, server and hardware teams, designers, product managers and QA to deliver the project on time
• Ensured the development teams are practicing the core agile principles of collaboration; prioritization, team accountability, and visibility. Update agile tracking systems to provide transparency on Product and Sprint Backlogs
• Facilitated discussion and conflict resolution
• Lead scrum teams, advocate agile principles and gear the team to deliver quick market releases
• Assisted team with making appropriate commitments through story selection, task definition Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal
• Ensured preparation of necessary documentation and submission of status reports to management