Delivery Manager Resume Profile

Summary

Have responsibility for major customers' accounts and very experienced in managing complex customer relationship. Have been involved with pre-sales activities to Delivery Management - Have sound understanding of IT administration in a global mindset have strong quantitative conceptual abilities with good troubleshooting and problem solving skills. - Independent judgment to plan, prioritize and organize work load as well as ability to recommend changes in practices, procedures and equipments - Have lead group of 40 professionals and executed multiple projects and have been an acceptable leader, managing customer, team members, auditors, sales team. Worked with practice of 200 - Have core competency in the full life-cycle of software development including requirement analysis, system design, development, debugging, testing, implementation, maintenance and documentation - Conversant with software engineering practice knowledge of SEI-CMM 5 level standards - Have wide experience in Quality Procedures, Configuration Management, Risk Management Change Management - Have excellent project management skills good communication organizational skills good presentation interpersonal skills, strong desire to succeed, strong ethics - Is a result oriented team player with an ability to lead a team by example and motivate them to achieve the desired objectives, having the ability to manage stress, time and people effectively. ACHIVEMENTS
Have spent 10 Years overseas and has good exposure to North American work culture and customer's requirements.
SYNOPSIS Have almost 17 years of Manufacturing/ Information Technology experience, primarily in the area of Oracle/ PeopleSoft and related development tools
Delivery Manager / Program manager for Higher Education and Public Sector Projects global delivery with Offshore/Onsite
Managing Virtual teams.
Responsible for program and multi phase roll-outs.
Developing Practice and Training and Knowledge Management initiatives for PSFT practice.
Practice Manager to build PeopleSoft Practice at HYD center.
Grow the HYD center from 8 to 36 resources.
Project revenue in offshore up to USD 3 4 Millions in a single project for offshore revenues.
Program Manager on time and budget delivery of FORD PSHRMS Implementation rollouts managing 20 team members and ensuring all the project phases in GREEN condition for project toll gate reviews.
On time delivery of Benefits Programs at Rogers Communications Toronto.
Successfully performed in managerial, client relation, pre-sales, techno-functional and support roles in various large business application implementations
Very Good exposure to SEI-CMMI Level environments

Industry Expertise

Automotive, Metals Mining, Public Sector, Provincial Government, Health Care, Telecommunications, IT services, Rubber Industries.

PeopleSoft Expertise - Worked on PeopleSoft from Version 5.0 onwards to Ver 9.0. Has experience in working PeopleSoft Tax Updates, Patch fixes and managing PeopleSoft Bundles implementation work for PeopleSoft Campus Solutions Clients in North America.

Other Expertise

Fusion HCM and PeopleSoft Solutioning and Bid management.
Delivery of Offshore-Onsite Projects.
Managing Virtual Teams,
Developing Practice and Training and Knowledge Management initiatives
Systems analysis and design, Project proposal writing, Project estimates.

Projects Experience

Confidential

Global Service Delivery Manager: This is implementation of PeopleSoft Campus Solutions v 9.0. This is a phased go-live program with various modules being implemented across all the 3 university campuses.

Manage the program from offshore location.

Ensure the stakeholder's requirements are met.

Manage the triple constraints Resources, Scope and Cost for offshore work.

Responsible of ensuing that the final products delivered from team are with quality and efficiency

Responsible for making the project in GREEN and achieved additional revenues / extensions with Customer

Confidential

Global Service Delivery Manager: The client implemented the PeopleSoft 9.0 project to take advantage of new functionality in release 9 and to reengineer many of their business processes.

Responsible for Client requirements and translate them into offshore work development and project management from Offshore - Onsite has helped to reduce the overall project costs for this Fixed Price engagement.

Responsible of ensuing that the final products delivered from team are with quality and efficiency

Confidential

Onsite Project Manager at Client site - Toronto: The client has decided to upgrade to the latest version on PeopleSoft HCM. Krishna has helped the client to manage the offshore resources by staying at client place and ensure that the deliverables and resources were managed on time and budget. Based on this performance the client has given more work to offshore.

Confidential

Program Management: - When the automotive client has decided to roll out the PeopleSoft HCM global roll outs in Asia Pacific area, Krishna has led and Managed the global roll out program with resources and project teams spread across all Asian Countries, the challenges were managed very well by Krishna, and. The client was able to roll out the program as per the time lines agreed upon.

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