SUMMARY

• Seasoned product management professional with extensive experience in defining and managing products from inception to launch and further into product lifecycle for consumer as well as enterprise space.
• Experience in managing channel partners, technology partners for product distribution. Successfully launched and ran startup healthcare software as a service (SaaS).
• Hands - on software development experience in both waterfall and agile environments. Proven track record of managing software product development projects.
• Exceptional ability to develop relationships with key stakeholders, both internally and externally, in support of product marketing, sales and business development.
• Subject matter expertise in healthcare, e-commerce, CPG, ITSM & CSM verticals.

CORE COMPETENCIES

• Product Management
• Global Cross Functional Leadership
• SingleSignOn(SiteMinder,OIM,OAuth)
• Customer Relationships, Pre-Sales
• Project Management (MS-Project)
• Strategic Partnerships, Negotiations
• Budgeting & Cost Control
• Agile/Scrum (CSPO, CSM)
• Cloud Automation, AWS
• Unified Communications (Cisco)
• Data Analytics/Dashboards
• Software as a Service (SaaS)
• Big Data, Healthcare, E-commerce
• IoT, AI, ML, NLP, NLU, Python

PROFESSIONAL EXPERIENCE

Confidential, CA

Product Owner / Product Manager (Consultant)

Responsibilities:

• Ideation, PoC with business stakeholders and user groups.
• Backlog management during development Sprints using JIRA.
• Writing user stories for features and enhancements in JIRA.
• Working with cross functional engineering teams for technical integrations.
• Working with cross functional compliance and governance teams.
• Stakeholder communication, release management in Confluence.
• User onboarding and training.

Confidential, CA

Product Manager (Consultant)

Responsibilities:

• Feature enhancements to existing chatbot application.
• Vendor evaluation for chatbot data annotation (Appen, LebelBox).
• Business case presentations to stakeholders for funding approval.
• Worked with engineering team to create PoCs and feature enhancements.
• Grooming user stories for features and enhancements in JIRA.
• Stakeholder communication, release management in Confluence.
• Collected user feedback from user forums to enhance existing user experience.
• User onboarding and training.

Confidential, CA

Product Owner (Consultant)

Responsibilities:

• Backlog creation, grooming with business stakeholders.
• Backlog management during development Sprints using JIRA.
• Writing user stories for features and enhancements in JIRA.
• Stakeholder communication, release management in Confluence.

Confidential, CA

Sr. Technical Product / Program Manager (Consultant)

Responsibilities:

• Worked with multiple business teams to define customer onboarding process.
• Worked with infrastructure teams to strategize fulfillment on AWS cloud.
• Product feature prioritization based on customer feedback and support data.
• Wrote user stories in Rally, sprint backlog grooming and planning, product ownership.
• Collaborated with UX and engineering teams for roadmap development.
• Worked with various cross functional teams on SSO initiatives and validations.
• Worked with legal and communication teams for platform release communications.
• Managed team of business analysts to gather data for ideation of key features.
• Managed platform upgrades, business customer issues and resolutions.
• Managed P&L with executive sponsor committee for budgeting purpose.

Confidential, FOSTER CITY, CA

Sr. Technical Product / Program Manager (Consultant)

Responsibilities:

• Used annotations platform Figure8 for defining annotations for conversational data.
• Worked with ecosystem partners and customers to build AIOPS platform APIs.
• Planned and strategized workload automation on Azure cloud.
• Product feature prioritization based on customer feedback and support data.
• Wrote user stories in Rally, sprint backlog grooming and planning, product ownership.
• Collaboration with engineering and data teams for user onboarding strategy.

Confidential, SUNNYVALE, CA

Director - Customer Success & Partnerships

Responsibilities:

• Implemented tools for global customers using unified user experience interface (UX).
• Worked with product designers and engineers to enhance customer experience metrics.
• Executed POCs with sales team and enabled implementation partners globally.
• Worked with MSPs for incorporating customer feedback into product backlog.
• Worked with teh channel partners to strategize pricing and rollout plans (GTM).
• Enabled channel partner in India to roll out ITSM Bot solutions in Asia Pacific region.
• Worked with early adopter customers to build HR chatbot (HRSM) on Confidential ’s platform.
• Managed company’s customer accounts enabling them for optimum product usage.
• Created and managed a team of customer success engineers as direct reports.

Confidential, CA

Director - Product Management and Customer Advocacy

Responsibilities:

• Launched product with teh halp of early adopter beta customers.
• Defined future roadmaps with teh collaboration of engineering and support teams.
• Worked with system integration partners to onboard and train users.
• Managed agile product development with geographically diverse product teams.
• Planned cloud infrastructure fulfillment on AWS and Azure clouds for SaaS offerings.

Confidential, San Jose, CA

Founder/Product Manager

Responsibilities:

• Defined product vision and MVP for SaaS Patient Relationship Management product.
• Prepared and managed product roadmap with customers as well as partners.
• Championed healthcare information sharing compliances into teh product.
• Promoted digital health into SMB healthcare segment using thought leadership.
• Worked with channel partners to plan and execute GTM strategy for teh product.
• Strategized tired pricing plans for multi-tenant SaaS product.
• Raised seed funding, published press releases and formed strategic partnerships.
• Built and managed team of engineers and sales representatives for company’s growth.

Confidential, San Jose, CA

Sr. Product Manager

Responsibilities:

• Defined vision for teh intelligent cloud service automation platform product
• Defined platform features for onboarding VMWare, Citrix, and Openstack infrastructures
• Worked with internal as well as external partners to launch products in teh market.
• Defined product roadmap from inception to launch for product offerings in Desktop Virtualization, Infrastructure as a Service.
• Executed first customer implementation for a leading telecommunications service provider in France generating yearly service revenue of $5 MM.
• Worked with Tier 1 customers and service provider partners to enhance core product offering by embedding customer feedback and usage analytics (A/B testing).

Confidential, Sunnyvale, CA

Product Manager

Responsibilities:

• Defined vision for workflow automation product using asset’s location tracking.
• Identified product demand based on product market fit, analytical data from leads.
• Delivered SaaS Mobile Resource Management product for workforce automation.
• Participated in customer sales cycles, contract negotiations, and legal activities.

Confidential, Pleasanton, CA

Product Manager

Responsibilities:

• Worked with stakeholders in USA and Japan to define product features and various support sources for Hitachi’s enterprise semiconductor machine interfacing platform.
• Followed Agile methodologies using open source tools for continuous integration.
• Ideated and launched auto remediation platform for semiconductor manufacturing machines.
• Developed and implemented go-to-market strategy for a multi-platform international product (important to mention teh regions (US, Japan).
• Ran focus groups to collect “Voice of Customer).

Confidential, Sunnyvale, CA

TEMPPrincipal Software Engineer

Responsibilities:

• Developed internationalized mobile device management workflow engine.
• Defined and built remote lock and wipe feature based on OMA-DM protocols.
• Architected and developed REST APIs for teh device management platform integration.
• Designed and developed platform administration tools using J2EE, Web 2.0 and SOA.
• Performed market analysis to create benchmarks for use by product marketing executives.

Confidential, Cupertino, CA

Senior Software Consultant

Responsibilities:

• Piloted retail, e-commerce, and supply chain software solutions using innovative software products.
• Designed and implemented test strategies for QA group.
• Led cross-functional teams to overcome technical challenges in fast-paced environment.
• Developed core software platform for internationalized retail e-commerce applications from teh ground up using open-source software such as C++, J2EE, SOA and Apache.
• Collaborated with marketing team on project technology strategy, increasing revenue by 40%.