SUMMARY

• Over 7+ years of experience working in Techno - Management with combined experience in Project/Infrastructure Management, Risk & Compliance Management and IT SOX Operations.
• Highly motivated technology professional with effective skills in estimating work and forecasting resource requirements when projects are in the pipeline.
• Sound knowledge on GAP FIT analysis and best practice of Degree of Fitment for determining requirements.
• Worked on business process engineering& software development lifecycle, including analysis, design, development, testing and implementation of software applications.
• Knowledge in Microsoft Project Plan creation &Agile, Scrum and Sure Step methodologies.
• Testing and quality assurance (System testing, SIT, UAT and Data feed testing).
• Experience in relational databases Such as SQL server, Oracle and Teradata.
• Handling the end to end cycle of release management with respect to various projects.
• In-depth knowledge of project management methodologies, along with expertise in remote management and offshore project delivery operations.
• Exceptional knowledge as IT SOX Compliance management focusing the key areas like Audit Management, System Administration and Application Support.
• Deep experience in SCRUM environment, worked with Product Owners, Manager & DevOps.
• Worked extensively with Iterative Agile Methodologies, Waterfall methodologies and Test-driven development (TDD).
• Ability to communicate effectively to clarify complex and sensitive information in working with developers for building a bridge between technical & non-technical personnel.
• Proactive nature in identifying and resolving potential threats to the success of each engagement.
• Client-Side/On-Site exposure with consistent customer interaction and team co-ordination.
• Handled numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions.
• Functional expertise in Microsoft Dynamics CRM solutions for process streamlining and sales force automation, custom reports/dashboards.
• Expertise in implementation, migration, customization and integration for Dynamics 365 Suite of Applications like CRM, VoC, PSA, Talent, Finance and Operations etc.
• Performed Salesforce administration including creating accounts / profiles, defining fields, updating layouts, etc.
• Established a high-performing Salesforce/CRM team and effectively manages systems-related projects and initiatives on time and within budget.
• Managed entire CRM team for business analysis, development and system administration. Worked on defining, implementing and maintaining of - development, configuration, deployment and process standards.
• Provided technical leadership and expertise in the CRM space across the organization to evaluate internal processes and design solutions to improve operational efficiencies

TECHNICAL SKILLS

Tools / Packages: Microsoft Dynamics 365 (Online), Microsoft Dynamics CRM 2016/2015/2013 (On-Premise), Microsoft Office, CA Clarity PPM, Microsoft Project, Visual Studio 2015 / 2013 / 2012 / 2010, Team Foundation Server 2013 / 2012 / 2010, JIRA, Rally, Visual Studio Online, Power BI, Qlik, Visio, Delve, Microsoft SharePoint, Excel Power Pivot, Excel Power Map

Programming &Scripting Languages: C, C++, C#, Core Java, HTML, XML

Operating Systems: Windows 10/8.1/8/7, Windows Server R2/2012

Databases: SQL Server, MySQL, MS Access

Data Tools: SSIS (SQL Server Integration Service), SSRS (SQL Server Reporting Service), Scribe, oData

Methodologies: Agile Scrum and Waterfall

Engineering Management Skills: Project Management Incidence / Change / NOC Operations Mentorship, Risk and Compliance Management, IT-SOX Audit Testing, Infrastructure/Application Monitoring Management and Support, Vendor Management

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

SOX Project Management

Responsibilities:

• Assist Client in SOX Project as a Project Manager with the internal security compliance efforts and represent the company at audit stand point to external auditors like KPMG, Deloitte and PricewaterhouseCoopers.
• Manage and facilitate information technology compliance activities for both internal and external audits in the design and implementation of regulatory and internal compliance practices for IT.
• Prepare project plans and manage IT SOX audits for testing various IT controls, processes and systems.
• SOX compliance and reporting, writing audit programs and reports, team management, and serving as an audit liaison.
• Manage and train IT SOX project team members on methodology, project expectations and deliverables.
• Prepare written reports to management identifying issues and provided recommendations for improvements to the IT SOX control environment.
• Executed the design reviews & test plans in a timely manner and documented work as per established practices and SOX standards.
• Created SOX test matrices utilized in determining adequacy of internal controls within the organization. Conducted and managed TOE and RFT.
• Demonstrated autonomous decision making and critical thinking skills in performing analytical procedures, ensuring the effectiveness of the scope of the audit; expanding or decreasing testing to commensurate with the audit findings.
• Coordinated and executed strategic risk assessment process which identified significant down side risk exposures related to annual and five-year strategic plan assumptions.
• Created and documented for SOX compliance internal control process narratives, risk control matrices, flowcharts, and walkthroughs for the business cycles/functions.

Confidential, Redmond, WA

Business Analysis

Responsibilities:

• Integrated and orchestrated the business applications across other Solution Areas (Data & AI, Apps & Infrastructure) and Industry.
• Worked on mapping Telemetry data to CRM in compliance with Windows as a Service, which is a fundamental change in how Microsoft plans, builds, and delivers the operating system.
• Worked with client functional and technical implementation teams, scoped the technical work, selected resources, and developed the Staffing, Master Data conversion, Regression testing, and Integration plans.
• Gathered requirements and advised the business team regarding the solutions for the business.
• Deployed large and infrequent Windows versions and supported the substantial updating of infrastructure to support the Potassium upgrade.
• Coordinated all client policies like GDPR, SDL, CredScan, DevOps Scan, Fortify Scan, Web Inspect, Accessibility and Patching etc. and procedures specific to Build and Release of Microsoft Business and Retail Guidelines.
• Involved in the implementing functional requirements of the Customer Product Dashboard Web application.
• Oversaw all technical aspects of the application are build-out, including overseeing creation of schedules, documents, and guides for contractors, vendors, and consultants.
• Acted as sole point of contact for end users and troubleshoot problems. Document and report findings to facilitate problem resolution.
• Managed multiple vendors and coordinate with product stakeholders and account representatives to facilitate the expert management on customer-by-partner basis.

Environment: Dynamics 365, Microsoft Azure Platform, SSIS, Visual Studio.

Confidential, Bentonville, AR

Project Management

Responsibilities:

• Assembled resources, scheduled tasks, and created detailed timelines to maximize efficiency throughout each project phase.
• Developed technical procedural documentation in accordance with FDA regulatory procedures to comply with FDA audits.
• Increased project efficiencies by 75% from previous years, by developing installation processes, procedures, checklists, and verification templates which produced success rate of 95% with 50% less downtime.
• Managed, prioritized, and changed project schedules to align revenue with sales staff goals.
• Provided engineering and QA teams with detailed analysis of software deficiencies discovered during installations and implemented work around to minimize impact and successfully complete projects that met timelines.
• Conducted detailed analysis sessions with end users to understand the business and functional requirement.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics 365.
• Worked with key internal partners like the Digital Experiences Solution team, Digital Advisors, Customer Success Managers, Services Sales Solution Professionals, Domain Solution Architects etc.to drive development activities.
• Worked on Support pipeline and demand generation activities to technically manage events, that drive awareness and influence pipeline activities.

Environment: Dynamics 365, Salesforce CRM, SQL Azure, SSIS, Visual Studio and TFS

Confidential, Redmond, WA

Project Management

Responsibilities:

• Interacted with the client, user and stakeholders to gather the business requirements.
• Negotiated to mutual satisfaction with 3rd party vendor and test teams to resolve issues to GA System x firmware in a timely way.
• Developed strategies for hardware distribution within budget, to meet the needs of multiple teams in different locations.
• Identified risk by communicating and coaching with internal and external teams daily to finish the project successfully.
• Reduced overall organizational costs through close coordination and negotiation with 15 software development teams and effectively transferred code to new tool (Jazz SCM).
• Led the team to utilize the Agile process to improve project quality and schedule.
• Created test cases and link test cases to User Requirements using TFS.
• Prepared Traceability matrix to manage and track requirements and test cases and gathered requirements from the users and documented into specification that helped the development team to implement those requirements.
• Ensured that the data in CMDB (Configuration management database) is accurate for effective Change & Incident Management.
• Managed all aspects of systems management, administration, and operations of large-scale web and SQL based services by leading a worldwide team of skilled build engineers involved in Infrastructure changes, SQL upgrades, Server migrations, Storage & Network migrations.
• Verify plug-ins and Workflow functionalities to the business scenarios.
• Gap/Fit Analysis for Microsoft Cloud CRM Project.Trained and supported system end users and technical staff.
• Participated in release planning and scheduling changes with the Infrastructure teams.
• Participated in knowledge transfer to customers and develop and maintain effective customer relationships.

Environment: Microsoft Azure Platform, Dynamics CRM 2015 online, Dynamics 365 Migration, SQL Azure, SSIS, Power Shell Scripting, Visual Studio and TFS

Confidential, Issaquah, WA

Project Management

Responsibilities:

• Gathered business requirements upon clients and users’ goals.
• Provided degree of fitment analysis on determining requirements for Out of Box, Configuration, Customization, ISV Add-Ons, Integration/Plug-ins and Workflows.
• Chaired virtual meetings necessary to deliver project from concept to reality following the DMAIC methodology improvement model.
• Performed project management responsibilities relating to information technology infrastructure implementations, upgrades, conversion and recovery.
• Responsible for managing a team assigned to a specific initiative or program.
• Managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.
• Produced monthly project forecast to ensure defined scope was delivered and managed to timelines and budget; communicated project status to management and project stake holders.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Involved in Data migration from Microsoft Dynamics CRM 2013 to 2015.
• Worked on applying daily builds, performing regression and report issues.
• Helped testing team in preparing test cases for Dynamics CRM 2013 and Analysing the bug if it is Dynamics CRM 2013 upgrade related bug or code related bug and Microsoft Bug.
• Developed Managed and Unmanaged solutions in CRM to support enhancements and published customizations to system.
• Handled the offshore Testing team in terms of test cases, help them on understanding the CRM Functionality and to analyse bugs.

Environment: Dynamics CRM 2015 online, Dynamics CRM 2015 Online, UI Design, Data Mining and Migration, SQL Azure, SSIS, Visual Studio and TFS.

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Maintained SAP solutions/organization in all environments - maintenance includes DR/backup, automate deployment of CRM managed solutions, import/export managed/unmanaged solutions/organization, performance tuning.
• Provided estimation of implementation, Performance Tuning and implementing of industry standard best practices in CRM.
• Worked closely with Operations Manager(s), Client SMEs and Business users to facilitate KT sessions.
• Implemented CRM for Verticals with respect to professional services mainly designing of ticketing system and Sales process design using workflows.
• Developed detailed project work plans using MS Project 2010, coordinated project activities and identified resources needed to complete project tasks
• Escalated as needed to resolve issues/ roadblocks thus ensuring project deliverables are met in a timely fashion
• Collaborated across multiple teams including engineering, internal clients and vendors
• Hosted weekly project status meetings and provided project reports to the PMO
• Interfaced with Six Sigma team and provided input for process improvement for SS7
• Created security roles and users accordingly in the system based on roles.
• Perform one to one requirement gathering session with Business users and prepared the Enhancements lists.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of CRM system.
• Customized various system entities and created custom forms, custom fields, custom views etc.

Environment: SAP CRM, Visual studio 2012, Active Directory, CRM server, Dashboards, SSRS 2008 R2, XRM Toolbox, XML.

Associate Systems Analyst

Confidential

Responsibilities:

• Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
• Discussed the requirements with end user and propose solutions to achieve business goals.
• Prioritized, driven and documented results related to quality for activities such as control plan execution, product acceptance and containment (hold), work instruction execution, documentation review, etc.
• Performed First Article Inspection and Part qualification testing.
• Applied statistical methodologies for investigative activities on defect resolution.
• Design and Develop Complex ERM to describe the relation between Different custom and system entities.
• Involved in functional analysis, design documentation, requirement gathering and development.
• Analyzed the client’s business process and collected requirements from the client.
• Managed and rationalized service cases, sales literature, defined workflows and resolution activities.
• Created project plans encompassing all phases of delivery, from requirements through completion.

Environment: Dynamics, Microsoft Office, Microsoft Project, TFS.