SUMMARY

• RTE/Scrum Master/Coach and SAFe SA for National Entertainment Company & Health Care Company
• Project Manager and Scrum Master for several DOD military and non - military projects.
• Product Owner and Scrum Master for national payment solution and Tax application company.
• IT Director for several international companies with locations in China, Mexico, Taiwan, and Ireland
• Certified Scrum Master, Scrum Coach and Project Manager for Government and private industry Institutions.
• Extensive Oracle ERP/CRM/e-Business/e-Commerce functional & technical expertise
• Experience in developing applications based on customer requirements.
• Data Warehouse support and development plus reporting and ETL experience
• Experience with OBIEE, Tableau, Business Objects, Cognos 10, Micro Strategy and Oracle Discoverer
• Experienced in application generation to meet company support requests associated with help desk, depot repair, and marketing processes.
• Proven ability to implement Financials and Manufacturing systems
• Extensive knowledge of information and reporting systems
• Experience managing groups of people and projects both domestic and offshore.
• Database management systems
• Troubleshooting & Testing Management experience.
• Expertise in driving implementation and system integration
• Years of experience in team building, leadership, and mentoring
• Familiar with SOX and ISO9001 policies and procedures practices associated with IT departments
• Six years of experienced in Agile practices and procedures using Rally, Jira, Youtrack and Agile Craft.
• Experience with Wiki, Google Docs, and Share point packages for documentation and training use.
• Experience with Salesforce, MS Project and Slack.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX, iOS, Novell 3.11-3.12, LINUX, Solaris, SunOS

Hardware: Dell, Sun, Cisco, IBM, and HP

Operating Systems: Oracle Applications 10.5-12.1, Oracle 7.1-9i, Oracle Developer 2000, Reports 2.0-

Software: 6i & Forms, PL/SQL, Oracle Discoverer, ADI, Oracle WebDB, OBIEE, Cognos BI, Business Objects 3.2, 4.0 & 4.1, Micro Strategy, Tableau, Salesforce, Noetix, XML, FoxPro, Progress, MS Project, Python, SQL, PL/SQL,Wiki, Share point, PowerPoint, Visio, Google Docs, Talend Open Studio, Protégé, HTML, HTMLDB, MS Access, Rally, Jira, Agile Craft, Visual Studio, Smartsheets, and Youtrack.

PROFESSIONAL EXPERIENCE

Confidential CA

RTE/Scrum Master/SAFe SA/Agile Coach

Responsibilities:

• Scrum Master for UI/UX team dealing with building new Anthem Broker Portal page
• Trained Agile Coach in proper Agile policies and training another person to be an RTE
• Trained internal Scrum Masters, Product Owners and Project Managers on SAFe tool (Agile Craft)
• Developed dashboards for other scrum teams and RTE’s
• Helped in the process of recruiting Agile Coaches
• Created internal documentation concerning processes such as product release and defect management
• Coaching Product Owners on backlog refinement and acceptance criteria using Gherkin method
• Became RTE for ART comprised of 6 development teams both sate side and offshore
• Release Manager for ART
• Project lead for Defect Management Triage team
• Developed training process and implement Brown bag sessions for insights into development tools, scrum processes, and company departmental processes

Confidential CA

Project Manager/CSM/CSPO/SAFe SA, Scrum Coach

Responsibilities:

• Project Manager directing the Territory Operations team associated with sales leads and opportunities.
• Converting waterfall SDLC process into more of a Scrum methodology process.
• Project Manager for Lead Management Project associated with system upgrades and enhancements.
• Developed new release process document for both QA and Production product releases.
• Developed velocity reporting and Agile reports and dashboards for internal department.
• Working with BI team on construction of variable mapping document and data associations.

Confidential CA

Project Manager/CSM/CSPO/SAFe SA, Scrum Coach and Data Analyst

Responsibilities:

• Scrum Master directing several engineering teams for Confidential &T’s new entertainment project
• Scrum Coach and Scrum Master managing multiple teams of both local and offshore through all sprints/iterations and phasesfor Confidential &T.
• Organize and facilitated project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings for several teams.
• Trained Eliassen Scrum Master and Product Owner team members on the proper approach to agile Confidential Confidential &T.
• Provided Scrum Support to other Agile personnel and teams for Confidential &T.
• Developed and drove implemented process improvements for project implementation to streamline user journey processes to improve client experiences with the Confidential &T product.
• Trained internal personnel on Microsoft Micro strategy software.
• Developed velocity reporting and Agile reports and dashboards for internal Confidential &T agile teams and PM’s.
• Created Micro Strategy report linking the Agile Craft system, Jira system and Qmetry system providing scrum teams with insights into the flow of Capabilities to Features to stories to sub-tasks and bugs, plus linking to the test cases and scripts in Qmetry.
• Analyzed root cause of agile team’s bug/issue discrepancies and developed and implemented defect management process for all Agile teams Confidential Confidential &T. Plus facilitated discussion and conflict resolution between other scrum teams in same and different agile release trains concerning product release procedures.
• Set Scrum methodology standards for internal Confidential &T scrum teams.
• Provided services to other Confidential &T scrum teams in the use of Agile Craft as a SAFe agile software product.
• Trained Product Owner on all aspects of Scrum Methodology concerning backlog refinement, sprint planning process, story construction, defect resolution and feature to story to sub-task relationships.
• Promoted collaborative team environment, fostering creativity and innovation as to Scrum methodology.

Confidential CA

Project Manager/CSM/CSPO/Proposal Eng./Scrum Coach

Responsibilities:

• Government Security Clearance CSM for company scrum teams
• Scrum Coach for 5 project teams for HUD, Point Mugu, Port Hueneme and internal company.
• Project Manager for several DOD military projects and two internal projects
• Scrum Master and Scrum Coach for HUD project dealing with dot density mapping for GIS organizations.
• Set standards and created documents/policies for internal processes and procedures
• Project lead for replicated sanitized client database and coordinated data mining activities for Naval department cloud database.
• Managed and organized technical training on specific applications for all my direct reports.
• Cross trained scrum teams in developer and QA job functions.
• Drove Implementation of Agile software Youtrack companywide for all projects
• Analyzed requests and generated numerous Cognos BI reports for military client Confidential Port Hueneme from Oracle and CA Ideal databases.
• Designed and generated OBIEE reports and dashboards for military client Confidential Naval Warfare Center in Norco.
• Certified Scrum Master and Product Owner and directed projects using scrum methodology
• Worked on numerous government proposals drafting information about data basses, data migration processes, Scrum/Agile methodologies and support triage and handling.
• Microsnap for ETL process for military client
• Developed python ETL process for loading client backlog requests into Oracle database.
• EPG chairman for company
• Revamped SDLC process for gov’t entity improving ROI and delivery or product
• Combine MS Project with Youtrack for Reporting purposes.

Confidential CA

SR. Oracle Engineer/Analyst/ Data Steward/Agile Scrum Master/Product Owner

Responsibilities:

• Built IHUB Data Model dictionary using medical Protégé Ontology software application.
• Set standards for infrastructure solutions concerning reporting and metrics for all internal departments.
• Business Objects and Oracle Discoverer Administrator converted Oracle Discoverer reports to Business Objects and incorporate with third party java based scheduler.
• Trained user community in Business Objects reporting.
• As Business Objects Admin, created Business Objects Universe for billing data warehouse database and financial ODS system.
• Retooled data warehouse scheme and Oracle data tables correcting redundancy information, establishing partitions and re-indexing dim and fact tables.
• Developed training for Discoverer, Business Objects and Quest Toad software for internal departments
• Developed organic growth and attrition reports for the Marketing and Customer Service departments
• Identified and Created seasonal revenue audit and Accounting Billing Analysis system for Finance department to work with Oracle AR application.
• Project lead for Oracle Financial consolidation process concerning payment and solution data.
• Re-designed Gross Margin and aging reports for the Accounting Billing Project.
• Generated numerous PLSQL and SQL scripts for audits, materialized views, procedures, and functions.
• Used Talend Open Studio software to create ETL scripts data loading card association data from merchants and card associations to corporate database in Menlo Park.
• Mentored and trained interns on use of ETL tools supporting Oracle and Hadoop Data bases.
• Scrum Master for several teams using both Rally and Jira Agile tools.
• Trained other employees on Scrum job functions concerning PO and scrum master.
• Created Wiki based support system for centralized merchant processing
• Built in-house data dictionary of centralized Merchant and Transaction systems in Quick Base
• Provided technical support concerning company billing, merchant transaction and financial systems.
• Worked with internal NOC in how to deal with support issues and calls as first level of support concerning nightly processes and analyzing issues
• Worked with the marketing and billing payment solution departments to develop innovative processes and functions to improve customer experiences.

Confidential . Chatsworth, CA

Director of IT of Multi organization staff with locations in the United States

Responsibilities:

• Provided day-to-day management of Operations staff in the States, China and Taiwan
• Project Lead for Company’s Oracle 11.5.10 Application and 9i database Implementation for the US
• Orchestrated creation of Audit and SOX documentation for US based entity
• Point person for company financial audit dealing with SOX IT requirements and implementation methods
• Worked with Other departments in use of ADI and discoverer as importing and reporting tools respectively.
• Organized training for department personnel associated with the new system functionality and processing.
• Drove Implementation documentation procedure and worked with departments in establishing documents.
• Established and drove implementation of system disaster recovery process for company locations.
• Secured and developed project plan for multi-organization PLM system based in China
• Work closely with outside vendors in securing favorable contacts and licenses for companywide systems
• Upgraded companies SOX policies concerning PCO and SCO procedures.
• Worked with parent company in assuring employees time information was processing correctly with outside payroll vendor.
• System administrator for US based employees in Oracle Financial and Manufacturing system
• Trained US based IT staff on Optio, Oracle SQL, Oracle PLSQl, Oracle Discoverer and reports.
• Provided support to other departments to support and resolve critical issues
• Traveled to China and Taiwan managing implementation, service and support for the Oracle Financial and manufacturing system implementations in each country.

Confidential . Compton, CA

Director of IT of multi organization staff in the United

Responsibilities:

• Project Director for Company’s Oracle 11.5.10 Application and 9i database Implementation.
• Instrumental in establishing company’s intranet structure with third party suppliers.
• Drove implementation of RFID technology for physical inventory, shipping and receiving processes Confidential all company warehouses.
• Established system disaster recovery process for company using servers on both coasts of the country.
• Upgraded company’s e-Commerce process using Sterling Software on system working with Oracle Order Management software.
• Upgraded company’s computer hardware infrastructure from 1970 technology to current Dell raid systems topography.
• Implemented reporting tools such as Web based discovered, HTMLDB, web based query tools, and portal reporting for Company’s Oracle system.
• Implemented company’s web store processing software using Oracle i-Store allowing web based order processing.
• Managed company’s custom web site upgrade using latest Oracle web based tools to improve customer experiences.
• Upgraded Company’s decade old PBX phone system nationally and in Mexico with current state of the art system.
• Provided training for company’s DBA and Analysts concerning Oracle Apps, Oracle tool sets and System administration functions.
• Responsible for managing company’s Oracle applications in OM, PO, FIN, MRP, ERP, SA, e-Commerce, Oracle Service and Oracle marketing.
• Created reports for the Finance and Manufacturer departments, using Oracle reports, SQL reports, and Discoverer.
• Trained the Finance department on the use of Oracle’s Application Desktop Integrator

Confidential, San Diego, Ca

Oracle Administrator Manager

Responsibilities:

• Project lead for the development and upgrade of multi-organization system on Oracle software.
• Managed all direct reports in the activities of servicing operations within the assigned areas of the company.
• Instrumental in correcting company’s original system implementation by third party consulting firm. Successfully corrected million dollar out of balance condition between GL and support sub modules.
• Developed computer system backup and recovery system while providing 100% uptime to processing system.
• Project-lead on upgrade of the company’s Financial Oracle system increasing processing speed while drastically reducing error rate and network traffic.
• Project lead on Project Costing upgrade and Fresh Start Accounting implementation.
• Implemented and successfully upgraded entire Oracle 11.5.5 system to higher less error prone Oracle 11.5.9 version.
• Instrumental in initiating and implementing several technical improvements to existing infrastructure improving departmental processing time and decreasing departmental work-load.
• Improved Phone inventory reporting by customizing monthly transactional cost and quantity reports for corporate and region centers. Also, initiated and implemented project for transfer phone inventory from MS Sql-server system into Oracle for financial reporting.
• Directed the Financial department to meet SOX requirements.
• Analzyed finance data and constructed FSG reports and the use of ADI for importing journals.
• Developed and maintained training documentation and job task information for AP, RA, FA and PO modules concerning Oracle for other departments
• Maintained and enhanced custom Noetix views for finance departments
• Improved productivity through development of lock box system and tuned existing Sql Oracle script for national real estate company.
• Project-lead in evaluating software and gathering requirements for project costing/billing system for Hollywood based Motion Picture Film Company.
• Instrumental in correcting tax system for regional southern California Loan Company, using Oracle development tools.
• Upgraded regional real estate’s company’s Oracle order management system and process.
• Implemented Lock box process with regional real estate company.
• Wrote, developed and implemented html web pages for local entertainment company providing quality presentations illustrating client’s product.

Confidential

Responsibilities:

• Project leader, designer and implemented Approved Supplier Selection system in keeping with lowering manufacturing operating costs.
• Established inter-company data transfer system with corporate based Oracle systems and alternate warehouse operating systems.
• Responsible for technical issues and upgrades associated with corporate Oracle systems.
• Improved productivity through the development and enhancements of order processing reports and processes using Oracle reports and Oracle Discoverer reporting tool.
• Documented existing processes, configurations and developed training in request to companies’ requirements to improve productivity and processing
• Maintained Oracle reports and application process for Oracle modules AP, SA, AR, GL, PO, INV
• Implemented Oracle Order Entry, Oracle Field Sales and Oracle Sales & Marketing.
• Developed and implemented custom customer support system for the Technical Service department using Oracle development tools. System was designed to handle over 1 million calls annually providing comprehensive reports identifying issues associated with the company’s internet based system.
• Increased productivity for the sales and marketing department by centralizing the perspective client lists for all the national regions into one cohesive database.
• Analyzed data and developed Internet reports concerning inventory and forecasted ads for Sales, marketing and the Executive departments providing insights to forecasted budgets.
• Developed inventory I-store based system for web portal system.
• Technical/Project-lead on system wide ERP system implementation.
• Maintained current programming of the Oracle Financial, Inventory and Purchasing system on Oracle 8.0.5 database platform on Sun Solaris 2.6 UNIX system.
• Developed and implemented EDIbank reconciliation procedure between bank system and corporate Oracle system.