SUMMARY:

• Over a decade as a director and manager of programs leading distributed cross - departmental and multi-disciplinary teams across IT, Product, Sales, Marketing, Professional Service, Licensing, Finance, and Support Operations (up to 12 directs and 47 shared).
• Record of success managing successful portfolios of strategic enterprise initiatives, programs, projects, services, and teams.
• Adept in deriving strategic insights from data, managing to objectives, and driving continuous improvements within the business.
• Strong written, verbal, and graphic communicator with experience presenting business analysis, technical marketing, policy, support content, and educational curriculum up, down, across, and outside of the organization.

SKILL:

MS Office Suite, SharePoint, Project, Power BI, Agile/Scrum, Kanban, Lean Six Sigma, Kaizen, Confluence, JIRA, JQL, Salesforce, Consumer IOT / Enterprise IOT, Machine to Machine M2M, Automation

TECHNICAL SKILLS:

DISCIPLINES: Portfolio, Program and Project Management; Change and Risk Management; Managed Service Team Leadership; Vendor Management; Customer and Partner Account Management; Technical Service Delivery; Resource Planning; Roadmap Creation; Release Management; IT Service Management (ITSM); Multi-site Operations; Project Management Body of Knowledge (PMBOK); Waterfall; Agile / Scrum; Six Sigma; Lean; Kanban; Kaizen Continuous Improvement; Project Management Office (EPMO, PPMO, MPMO, SPMO, and PMO); P&L; Policy, Process, and Procedure; Strategy; Strategic Planning; Team Training

APPLICATIONS: Office 365; PowerPoint; Outlook; Excel; Visio; InfoPath; Access; Publisher; Confidential Project; Smartsheet; Confidential Dynamics CRM; Acrobat Reader X; OCS / Lync / Skype for Business; Confidential Connect; Confidential Product Studio; Amazon Kindle Direct Publishing; CreateSpace Publishing; Audible; Amazon Affiliate Marketing; GoToMeeting; Blue Jeans; Skype for Business; Lync; OCS; HipChat; Slack; Yammer; Excel Web Services; PowerBI; Tableau; SQL Query Analyzer; Crystal Reports, Google Analytics; Confidential pubCenter; Facebook Ads; YouTube; Facebook; Twitter Hootsuite; Yost SEO; Acrobat; WordPress; Dreamweaver; Adobe Photoshop; Adobe Premier; SharePoint Designer; Visual Studio Visual Interdev; Atlassian Jira; Atlassian Confluence; Confidential Azure; Windows Server; Apache; IIS; SharePoint Server; SharePoint Online; Project Server; Project Online; System Center Mobile Device Manager

EXPERIENCE:

Confidential

Director Program Management

Responsibilities:

• Directed the program management practice of a growing professional service delivery and workforce solution scoping business delivering consulting services and robust managed service team solutions to serve the needs of enterprise and mid-market clients
• Provided small, medium, and enterprise clients with ad-hoc professional and managed service team solutions.
• Led managed service teams across multiple engagements utilizing Agile / Scrum, Kanban, Lean, and Kaizen principals.
• Developed consulting opportunities and partnered with strategic partners to leverage their preferred provider status, recruitment capabilities, W2 payroll services, and group benefit pricing.
• Extended managed services desk functions to include the development, implementation, and management of IT PPMO Services: e.g. Portfolio Management (Programs / Projects), Service Delivery, Compliance, Change Management, and Business Performance Analysis.

Confidential

Principal Group Program Manager, IT Service Management PMO of the CIO

Responsibilities:

• Developed an IT PPMO and portfolio of programs, projects, and supporting service functions for a fast-growing Software as a Service (SaaS) organization providing customers with international sales tax calculation, advisory, remediation, and audit support services.
• Oversaw IT Dev Ops portfolio of business transformation programs, and projects while maintaining regular IT governance cadences with C, VP level executives and cross-departmental stakeholders, product teams, software developers, finance, and operations personnel.
• Worked closely Stakeholders, Solution Architects, and Developers to identify, plan, quote, prioritize, and manage implementation, integration, process automation, and custom web service API releases.
• Business improvement and operational maturation initiatives (baseline requirements for submitting proposals with project acceptance criteria and business value scoring for review and prioritization)
• Data and scenario analysis, forecasting and the creation executive dashboard visualizations
• Data migration, IT governance, implementation, and integration project oversight (NetSuite cloud ERP, Salesforce account creation, integrating Zuora customer subscriptions with Confidential Dynamics GP billing, Jira, Confluence, Tableau, Eloqua, etc.)
• Developing platform web service APIs and automating finance functions (account provisioning, zero touch buying, usage calculation, applying account credits and limits, auto upgrade, invoicing, billing in GP, etc.)
• Managed high-value / visibility IT service management and improvement projects while utilizing Agile / Scrum, Kanban, Lean Six Sigma, and Kaizen Continuous Improvement principals.
• Extended executive IT governance capabilities by introducing consistent project health weights and measures, performance KPI, executive dashboards, project acceptance criteria process, and stakeholder / department tagged reporting.
• Managed a strategic business value prioritized portfolio of IT program services and a multi-year release schedule of 40 active / 140 backlogged Agile / SCRUM software development projects.
• Project managed and released IT platform web service APIs for internal product team adoption, professional service delivery and ISV partner channel use. (e.g. mail, provisioning, pricing logic and usage, invoicing, etc.).

Confidential

Senior Group Program Manager

Responsibilities:

• Managed the Confidential Software Assurance Deployment Planning Services portfolio of programs, which provides enterprise customers with no-cost access to global providers of on-premises, hybrid, and cloud-based implementation planning engagements.
• Managed program operations for a B2B / B2B2B technical product implementation and integration delivery service.
• Managed a portfolio of 8 professional service solution envisioning and planning programs (samples included below for more than 20 on-premises, hybrid, and cloud based professional service offerings)
• Desktop Deployment Planning Services (Office, Office 365 Fast Track, Windows 7 & 8.1, and MS Security Essentials)
• Azure Public Cloud Deployment Planning Services ( Confidential Azure)
• Private Cloud Deployment Planning Services (Windows Server)
• SharePoint Deployment Planning Services (SharePoint, SharePoint Online, Yammer, Project Server)
• Lync / Skype and Exchange Deployment Planning Services (Lync Server, Lync Online, Exchange, Exchange Online)
• SQL Server Deployment Planning Services (SQL Server)
• Developer Tools Deployment Planning Services (Visual Studio Team Foundation Server)
• Dynamics Deployment Planning Services (Dynamics AX, Dynamics CRM, Dynamics CRM Online)
• Reviewed delivery data for strategic insights and formulated MBOs / KPIs to measure business health, customer satisfaction, and to derive strategic insights into how the business could improve day to day operations.
• Managed multi-disciplinary managed service vendor teams of 12 directs and 47 shared resources while utilizing a mix of Waterfall, Agile / Scrum, Kanban, Lean Six Sigma, and Kaizen Continuous Improvement principals.

Confidential

Senior Program Manager

Responsibilities:

• Oversaw the creation of program offers and related bills of material for sales, marketing, and technical service deliveries.
• Drove operational maturation by implementing a service PMO to support reporting policy, process, procedure, and systems projects.
• Managed program and project teams of up to 12 cross-departmental, and multi-disciplinary personnel while utilizing Agile, Lean, Six Sigma, Kanban, and Kaizen Continuous Improvement methods.
• Grew a pre-sales envisioning and strategy consulting service into 8 technical service offerings for 30,000 enterprise customers, and pre-qualified partner community of 2435 certified consultants distributed across 176 countries.
• Created Confidential Exam 74-674 “Delivering Business Value Planning Services” certification, and related training materials.

Confidential

Senior Program Manager

Responsibilities:

• Managed the System Center Mobile Device Manager (SCDM) Technical Adoption Program (TAP), which provided enterprise customers and partners with access to pre-release builds of SCMDM 2008 Server and 300 Windows Mobile 6.1 mobile devices, Confidential project funding, and free technical support in exchange for product testing, capability validation, and marketing evidence.
• Partnered with customer account managers to profile and recruit 30 global, cross-industry customers for B2B OSS/BSS implementations of SCMDM 2008 and Windows 6.1 mobile devices.
• Developed release and deployment schedules, resource plans, and communicated engagement status to internal GMs, Directors and impacted product development, test, marketing, and customer support services teams.
• Oversaw teams of program managers, marketing managers, engineers, and testers (5 directs, 26 shared cross division resources) while utilizing Agile, Lean, Six Sigma, Kanban, and Kaizen Continuous Improvement methods.
• Implemented and managed a PMO to direct pilot implementations at customer sites, improve program governance, communicate MBOs / KPIs, progress against engagement milestones, and to facilitate cross-departmental support.
• Managed 30 parallel, global and iterative enterprise deployments via MCS, SI, OEM, and Mobile Provider Partners utilizing a mix of Agile, Lean Six Sigma, Kanban, and Kaizen Continuous Improvement methods.