SKILLS AND ABILITIES:

• Experience with Microsoft Windows XP/2000/Windows 7
• Microsoft Office applications including Word/Excel/PowerPoint/Visio/Access/Project/Outlook/Adobe/Timeline
• SPSS 15.0 Statistics Software
• Digital Marketing programs such as HP Quality Center, Campaign Manager 2.3, and SQL
• Experience with Google Drive/Calendar/Sites/Mail Excellent verbal and written communication skills, and eagerness to learn. LANGUAGES: Intermediate Spanish.

WORK EXPERIENCE:

Confidential

• Set up and manage support functions covering planning, tracking, reporting, quality management and internal communication.

• Produce consolidated reporting to the project board, including milestone summary, key issues, risks, benefits, and summary of costs incurred.
• Establish standards, tools and procedures for use on the project, including issue risks, changes and information management.
• Manage the project library.
• Review project activities for compliance with procedures and standards.
• Manage the support and provision of project tools and equipment.
• Manage data security, software and license control.
• Assist with the production of user documentation.
• Assist with testing.
• Ensure that projects are run in compliance with the organization's requirements, providing guidance to project teams
• Maintain and integrate project plans
• Track report overall progress
• Administer the project budget
• Plan schedule resources for a group of projects
• Monitor resource utilization
• Perform quality reviews

Confidential

Operations Manager

• Direct annual budgeting and planning process for the organization's annual budget with COO
• Organization of fiscal documents.
• Disbursement of checks for agency expenses.
• Payroll management, including tabulation of accrued employee benefits.
• Invoicing to funding sources, including calculation of completed units of service.
• Development of individual program budgets
• Managed of agency budget in coordination with the COO.
• Oversaw overall financial management, planning, systems and controls.
• Played a significant role in long-term planning, including an initiative geared toward operational excellence.
• Managed and increased the effectiveness and efficiency of Support Services HR, IT and Finance , through improvements to each function as well as coordination and communication between support and business functions.
• Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Developed and managed annual budget
• Oversaw monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversaw short and long-term financial and managerial reporting.
• Managed day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested.
• Reconciled monthly activity, generating year-end reports, and fulfilling tax related requirements.
• Managed grantor contracts and reimbursement requests.
• Maintaining Intersection's archival and administrative files.
• Administered payroll and employee benefits and organizational insurance.
• Ensured that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties.
• Developed long-range forecasts and maintain long-range financial plans.
• Developed, maintained and monitored all fundraising and accounting systems and procedures capturing all pledges, billings and receipts and for the recording of all revenue transactions.
• Prepared annual audit and be a liaison with all outside vendor.

Confidential

Administrative Assistant

• Prolog / Encompass: log documents prepare transmittals for Submittals, RFIs, PCOs medium-high
• Copy, scan, email, e-file and hard-file project documents medium-high
• Assist with Monthly Report production: print, copy, prepare divider tabs, sort bind high
• Order organize all office break room supplies high
• Prepare shipments drop off overnight mail located in office complex high
• Answer office phones as needed and direct calls accordingly minimal
• E-report office repairs needed to landlord and follow-up medium
• Maintain current Jacobs Safety Training as required high
• Pickup and distribute daily US Mail minimal
• Handle office toner recycling minimal
• Archive closed project documents minimal

Confidential

Contracting for MeadWestVaco

• Working in Center for Packaging Innovation for the safety teams
• Creating tiered documentation systems
• Templating
• Systematic referencing
• Quality control
• Document control
• Web design
• Determine best way to balance and prioritize large volumes of administrative requests, some of which are complex and require executive-level support.
• Type and design general correspondence and presentation needs. Retrieve, coordinate and distribute incoming mail for named directors/managers. Answer calls and route to appropriate individual and respond independently when possible.
• Arrange meetings and provide calendar management for VPs arrange meetings with multiple attendees or meetings that involve executives for department directors and team members.
• Maintain hard and electronic filing systems and ensure administrative processes are documented and up-to-date.
• Manage inventory of supplies and order supplies as needed.
• Assist on special projects and/or teams and assignments. Work with other administrative staff outside of department to accomplish organizational goals

Confidential

Consulting Services at Capital One

Project Description:

Campaign Manager

• Worked in Digital Marketing as a Process Coordinator
• Monitored project schedule and reports to appropriate internal clients
• Built and maintained matrices in which I conducted weekly audits
• Worked closely and collaborated with the brand, marketing, and compliance departments
• Highlighted certain Capital One products in which they were trying to advertise.
• Launched campaigns based off their value, which meant running analyses, cross referencing each campaign to see which would produce more money
• Kept record of click counts, amount of purchasing of the product, and figured out the value of these campaigns comparing the two
• Stored project artifacts, built knowledge libraries, managed issue and risk updates, and monitored overall SDM compliance
• Built campaigns for internal customers. The customer puts in a request to launch a campaign on the Cap One website with banners and/or interstitials
• The customer informs us of who the graphics are segmented to and we controlled which group of Cap One customers would see the graphic s when they logged in to their account.
• Built requirements for the campaigns for approval before they were built in the QA environment. Once tested in QA, campaign would be exported to Production.
• Sent test accounts to the internal customers so they could log in and see their campaigns for business validation
• Built data models
• Teamed up with brand managers and marketing managers to continually improve customer's online experience
• Ran kickoff meetings and helped build risk management curriculum
• Helped oversee strategy development, design, implementation, and results monitoring
• Maintained rollout dates for all campaigns in the validation and production stage

Confidential

Managed services at Capital One

• Helped determine slotting and scope of a project
• Implemented the four phases of project planning planning, initiating, execution, and closing
• Provided stakeholder updates on deliverables and any changes in status regarding the project
• Provided timely project plan updates in various levels of detail
• Managed all files and documents in Knowledgelink and Clarity, CapOne's internal databases
• Captured meeting minutes and distributed to the project team
• Updated status reports
• Acted as key communication between all workstreams on the projects
• Document control
• Controlled the release and cancellation of specific documents
• Controlled specific requirements, instructions, and updates to the documents
• Used permanent documentation to support the maintenance and enhancement of the systems in our projects
• Controlled the updates in monthly reports, quarterly reports, matrices, risk and issues logs, and action logs
• Controlled documents that reflected each major stage in the evolution of our projects
• Archived every document and file for easy access to see changes throughout the project
• Anything that was needed of me by the project manager
• Achieved operational objectives by contributing information and recommendations to strategic plans and reviews prepared and completed action plans implemented production, productivity, quality, and customer-service standards resolved problems completed audits identifying trends determining system improvements implementing change.
• Met financial objectives by forecasting requirements prepared an annual budget scheduled expenditures analyzed variances initiated corrective actions.