SUMMARY

• Takes a bold and vigilant attitude toward using servant - leadership to deliver the highest quality software project solutions.
• Excellent facilitation, mentoring, training, and professional coaching skills.
• Provides leadership and coaching to enable effective collaboration and self-organization of software development teams and QA teams to include leading and monitoring the daily Scrum, working closely with the Business Owner while collaborating with the business and the Scrum team.
• Have the ability to manage multiple scrum teams simultaneously.
• Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed).
• Proven success in leading and driving complex, time critical software development projects.
• Proven success in removing impediments enabling teams to progress.
• Thorough knowledge of agile software development methodologies, values and procedures,
• Strong working knowledge of project management.

PROFESSIONAL EXPERIENCE

Confidential

Agile Coach/Scrum Master (Principal Consultant)

Responsibilities:

• Organizes and facilitates project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning and other Scrum related meetings to provide guidance.
• Supports and contributes to the organization-wide Agile transformation strategy.
• Embraces servant leadership and display the behavior that come with the key mindset shifts associated with Agile methods.
• Provides coaching to the business roles of Product Management
• Coaches and partner with Product Owners on technical teams with backlog creation and refinement to ensure vision and program roadmap are well-defined and understood.
• Facilitates classroom/workshop training for professional levels through management on Agile principles, competencies, and methodologies.
• Tracks and communicates team velocity and sprint/release progress.
• Removes roadblocks/impediments to teams’ progress.
• Ensures that the development teams practice and adhere to the core agile principles of collaboration, self-organization, prioritization, team accountability and visibility.
• Serves as a liaison between technical and non-technical departments.
• Assists the team in making appropriate commitments through story selection and task definition.
• Assists with internal and external communication, improving transparency and radiation information.
• Assists with backlog maintenance, prioritization and resolution of defects/bugs.

Confidential

Sr. Scrum Master (Consultant)

Responsibilities:

• Guided the Development Team, Product Owner and client organization on SAFe/Scrum/Kanban practices and values.
• Worked with DevOps team on Kanban methodologies to managed backlog for to do, in progress, test, and done tasks.
• Implemented Lean processes to avoid switching people between Sprints and tasks to prevent delays in meeting Sprint deadlines.
• Facilitated and coordinated efforts for the Development Team on Microservices implementation.
• Utilized Rally to monitor, manage and track Sprints, User Stories and Tasks.
• Removed impediments and guide the Development Team to remove impediments, through communication and transparency of impediments.
• Facilitated discussion, decision making, and conflict resolution within the team.
• Supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Provided training to Scrum Team on Agile principles and Sprint ceremonies.
• Provided the highest level of support to the team using a servant leadership style whenever possible, and leading by example.

Confidential

Scrum Master/Project Manager

Responsibilities:

• Shielded Scrum team from disruptions and roadblocks which would have hindered productivity from the team by interception of request outside the project goals.
• Worked with Product Owner on Release Plan of Sprints per release.
• Organized Agile team using Scrum Methodology (daily standup, retrospect, burndown rate, velocity) and utilized Rally for capturing epic stories, user stories and managing iteration schedule.
• Conducted ongoing evaluations to ensure effectiveness of Agile programs and recommends complex and/or highly comprehensive training modifications as necessary.
• Facilitated and/or supported all Scrum Events, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
• Supported the Product Owner and Development Team in their quest to do everything possible to fulfill customer’s needs and exceed expectations.
• Provided all support to the team using a servant leadership style and leading by example.
• Coached and trained leads, project and program managers across globally distributed organizations to adapt and understand how to apply agile.
• Ensured completion of projects while meeting quality, schedule and cost objectives using the organization's standard processes
• Coached and helped teams and organization leadership remove roadblocks and impediments to change and delivery.

Confidential

Sr. Technical Project Manager/Scrum Master

Responsibilities:

• Implemented Scrum methodology (daily standup, retrospect, grooming). Utilized JIRA to capture epic stories and user stories.
• Coordinated with team members to document detailed project schedules, project estimates, resource plans, and status reports; tracked key project milestones and adjusts project plans and/or resources to meet needs of customers.
• Documented and completed 20+ project management documentation for the inception, planning and execution phase of the project.
• Performed cost analysis that span over the course of 4 years indicating an API growth rate of 30% within the first year, to include, a 10% growth rate increase on SOA Strategy Plan.
• Communicated to executive leadership, team leads and team members in a timely and consistent manner to ensure compliance with project estimating and reporting.
• Collaborated with BSS, DevOps, QA and RM on SOA and API strategy for enterprise solution.

Confidential

Sr. Business Manager, Advanced Solutions, Mobility Product Development

Responsibilities:

• Transformed the interaction between an Confidential &T customer perspective of an Confidential &T offering through automation and M&P; to include what the customer would experience while learning, buying, getting, using, paying for, and obtaining services (LBGUPS) for Confidential &T products and services.
• Developed a list of current end-to-end process. Define the scope and the process owner.
• Assessed each process and indicate the maturity of the process based on a standard checklist.
• Selected and prioritized processes for improvement based on predefined criteria.
• Identified, drove, documented, and managed program level coordination, dependencies, issues, risks, project roadmaps, schedules, and proof of concept implications across multiple projects within a program.
• Successfully led the Customer Experience team of ~55 members in developing a Bring Your Own Device (BYOD) solution called Confidential &T Toggle. The BYOD solutions allowed Confidential &T to recuperate lost revenue of 33% from consolidation to one device.
• Partnered with Fleet Management Product Development Managers on rebranding Confidential &T Fleet management products. Implemented processes working directly with PMO, UX Team, Contracts, Advertising, Sales, Billings, and Managed Services to implement process. Customer satisfaction increase by 30% with Confidential &T controlling product developments that met customer needs.
• Exemplified leadership of cross-functional teams focused on the delivery of the product as part of the PMO from the requirements process through finished state.
• Facilitated working sessions with Product Managers to increase Net Promoter Scores (NPS). NSP increased 25% 1st quarter.
• Prepared and delivered Quarterly Business Reviews with clients which increased customer satisfaction by 35%.

Confidential

Sr. Project Manager

Responsibilities:

• Actively participated in the design, development, testing and documentation of the codes and jobs necessary to support management initiatives.
• Assisted management with production including loads, source, job scheduling data sets and scripts.
• Worked on several or all technical phases of operations.
• Directed compilation of records and reports concerning production, machine malfunctioning and maintenance.
• Analyzed the results of monitoring the operating systems and recommends changes to improve processing and utilization industry and technology to create business requirements, develop business strategies and operational deployment strategies.

Confidential

Sr. Quality/M&P/Process Manager

Responsibilities:

• Implemented continuous improvement for all processes using a standardized method.
• Train all process stakeholders, owners and managers on processes/process management how to use these to improved customer experience, cooperation, efficiency and accountability.
• Organized and led large cross-functional teams in the development of operational performance metrics and process control points for ~ 15 Confidential &T products (Legacy and Mobility).
• Documented over 150+ documents to support improving processes for Ordering, Provisioning, Maintenance, and Managed Services for Customer Care, Assemblers, and Tier 1 Help Desk. Partnered with over 150 Sales and Program Managers to train on ordering systems to reduce backlog of over 3500 back orders. Over a period of a month, back order ordering process was down 23%.
• Served as a SME (subject matter expert) in various functional areas while leading the Care team in defining complex organizational process improvements.
• Partnered with stakeholders to document AVPN and PL Mow Billing process for APAC, CALA, NA, and EMEA.
• Conducted brainstorming sessions to document current processes, opportunities for improvement and measurement criteria/guidelines. Performed Gap Analysis identifying deficiencies inhibiting effectiveness within the Care Organization.
• Managed Change Control for all ordering, provisioning, and maintenance in support of operational procedures

Confidential, Washington, DC

Project Manager/Business Analyst

Responsibilities:

• Managed web browser design and development for interface interaction for DC homeowners to qualify for the homestead program.
• Documented and mapped current state and future state of proposed solution.
• Documented 30+ documents to include project plan, project schedule, BRD, Requirement Traceability Matrix (RTM), Test Plan, and Deployment Plan.
• Worked directly with developers, systems user and cross functional teams to complete phases within allotted timeline and budget.
• Worked closely with stakeholders on business process improvements in order to set goals and impact measurements that align with department and company-wide strategy.
• Formally reported status (scope, schedule and budget) of project to DC Government COO and department executives impacted by project.

Confidential, Washington, DC

Project Manager/Business Analyst

Responsibilities:

• Coordinated management of multiple related projects and ongoing operations
• Implemented ITIL processes for Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement methodology.
• Interviewed customers to understand and document expected outcomes of sessions
• Monitored cost, schedule, and technical performance of component projects and operations; Identified projects that will impact current agency operations and document changes to current workflows;
• Developed BRD, RTM and Test Plans for Remedy Help Desk, Remedy Change & Asset Management
• Created advanced reports using Crystal Reports and excel to show performance against Service Level Agreements