Summary

Project/ Program Manager

Synopsis:

• Adept at Project/Program Management, managing multiple related projects, end to end management from concept, proposal to delivery especially Application Development projects involving end to end project management through entire project lifecycle.
• Track record of spearheading complex, multifunctional teams in developing solutions and delivering time bound projects that increase efficiency.
• Skilled in estimation, planning, budgeting, organizing, coordinating, Supervising project phases including scoping, requirements, construction, testing and MTP leveraging various products including HP PPM, HP Service Management HPSM , HP ALM,HP OO, HP UCMDB
• Domain Expertise: Healthcare including Claims processing, Membership enrollment, subscriber validation, UM, Inquiry, Billing, ITS processing, Bluecard ATS
• Expertise in managing project using web technologies like SharePoint, .NET, Java, CMS and Database - SQL Server and Oracle
• Core Competencies:
• Project/ Program Management
• Risk Management/ Issue Resolution
• System Implementation/ Configuration
• Compliance Management
• Project Portfolio Management PPM , Change Management, Demand Management
• Reporting Documentation
• Quality Assurance

Work Experience

Confidential

• Developed a new Quantum Request SharePoint system as an intake tool for all configuration requests, enhancement, project change request, production issues leveraging SharePoint functionality including workflow design in SharePoint Designer, InfoPath forms using XML, Excel Web parts for deploying reports, Lists and Document Library
• Managed Projects involving ICD 10 migration, External Claims processing including workflow optimization to improve the first pass pay rate, Risk pool migration, Individual and Small groups migration. Coordinated all phases starting from kickoff, scoping, requirements, estimation, design, development, testing and post production deploying using Microsoft Project plans, gantt charts, project timeline for planning and organizing activities
• Scheduled bi-weekly project meetings to cover outstanding issues, field questions from various players, address concerns, strategize on next steps, rundown on project status, Risk mitigation and resolution
• Managed Unit testing, SIT and UAT in a globally distributed environment Team size greater than 15 resources where testing teams are scattered across the globe in North America, Asia Pacific and Europe. Coordination with testing teams during US Off-hours, hand shake between the offshore and onsite components, drafting test plans, test scripts, test cases execution and validation results ensuring SIT and UAT Sign off.
• Used Jira, Nimsoft and HP ALM for defect tracking, Test cases management, requirements traceability, Issue and Risk log.
• Managed budgets to the tune of 300K , using Planview for capacity planning, demand management and Project tracking

Confidential

Current Responsibilities:

• Put together WBS, Project Plan in Microsoft Project encompassing all project activities starting from Initiation to closure. Baseline the plan and monitor the progress of project at regular intervals, capture scoping, requirements, roll out, SIT, UAT, Implementation, and Cutover phases. Incorporate engagement with various technical towers like UNIX, LINUX and Database in the project plan
• Generate, Collect and Collate data for producing Weekly Status reports, Monthly Dashboards, presenting the project status, project timeline during weekly checkpoint meetings, provide outline of project plan during steering committee meetings
• Practiced Project Management involving Agile methodology-Scrum best practices using Agile methodologies to manage day-to-day operational and scope aspects of projects. Created user stories, sprints, sprint planning, spring execution, daily stand ups, burn down charts. Create Risk Register, Compliance roadmap for mapping adherence to regulatory and compliance requirements
• Lead teams, Supervised scoping, requirements gathering, Change requests, Setting up Pre-prod Environment for testing, Identifying HP app web servers and database that needs hooked up, Data refresh from Production environment to test environment, Coordinated Move to Test Production environment, downtime and cutover during the weekend
• Developed Test cases and test scripts covering the testing hot spots using True Client protocol, benchmark performance metrics, review the test results, identify problem transactions, set up test environment, conduct remediation, Performance test checkpoint
• Spearheaded multiple related Infrastructure projects closely coupled with ITIL methodology aimed at upgrading HP web servers, app servers and database towards accomplishment of strategic business other organizational objectives
• Coordinated Management of Release activities using HP Service Manager, finalize paperwork, put together implementation plan, downtime plan, list of impacted CIs, All layer Failover including server failover, database failover, Failover rehearsal, direct RFC during design, authorize and implementation phases
• Prepare budgets using ranging from 150,000 to 400,000 using HP PPM.

Confidential

Current Responsibilities:

• Spearhead multiple related projects involving ICD 10 readiness review, Migration of Membership, Medicare data, Business Rules changes, aimed at accomplishment of strategic business other organizational objectives as part of Quantum project
• Handled project building an Interface known as Empire between the legacy mainframe systems and modern Facets system. Individual and small groups membership data to be migrated in 1st phase followed by mid size and large groups in 2nd phase
• Managed Budgets for multiple projects 300K
• Focus on usage of Blaze advisor tool for creation, deployment management of rules to facilitate decision making, separating rules logic from operational application and automating decision making within transaction stream in Java/J2EE environment.
• Generate Rules estimates in RFE, gather impacts from Clinical sub impacted areas, coordinate and communicate in complex project environment, set up stand up meetings, daily scrum, sprint planning to plan and monitor the progress of projects
• Lead teams comprising of Developers, Tech Leads, Business Analysts, QA in a globally distributed and geographically dispersed environment
• Build credibility, establish rapport maintenance of communication with stakeholders at multiple levels those external to the rules team.
• Design, develop, test assess risk in SDLC environment, put together Compliance and Regulatory checklist, Risk register develop RACI Matrix for streamlining project communication and assigning responsibility.
• Prepare project work plan in Microsoft Project, assign monitor resources in Primavera.
• Optimize resource utilization aimed at maximizing productivity.
• Triaged managed defects during QA phase.

Confidential

Responsibilities:

• Partnered with project sponsor to define project objectives, scope, schedule, and budget related to Custom Application Development PPM, Java/J2EE application development.
• Assisted the users/ local community during after upgrade in resolution of complex issues through an in-depth evaluation of multiple factors. Developed plans in Primavera, resource utilization and reports generation using various features of the tool
• Developed solutions pertaining to project, resource, portfolio, finance, demand deployment management in Microsoft Project, HP PPM in line with SOA. Review the Database Management system, Meta Data, Mater data for generating reports, Master data analysis, standardizing data by incorporating rules to eliminate incorrect data, generate reports
• Reviewed the Relational Data Model, meta data, queried the database, created reports using JSP, HTML, JSPF, Analyzed Data model to enhance understanding of data flow and field population.
• Upgraded operating system switching from Windows XP to Windows 7
• Leverage JIRA for defect tracking, creation, resolution, analysis, investigation and closure
• Troubleshot issues related to project time management OOTB customized reports.
• Generated various reports with regards to project plans, WBS, budgeting, resource optimization.
• Designed process around service request management, incident management problem management for USD helpdesk ticketing system based on ITIL best practices including leveraging ITUP.
• Lead development of Intranet Application based on SharePoint 2010, .NET, SQL Server Sales-Force Integration
• Set up formal Release Management process for implementation of business requirement and schedule of changes.
• Rendered technical support for functional and administrative issues.