Skills

Employment History:

Confidential

Lead Trainer/ Instructor

Responsibilities:

• Lead Instructor for Computer Support Technician and Microsoft Network Technology programs.
• Teaching both COMPTIA and MICROSOFT COURSES.
• Experienced LAN/WAN professional with proven skills in working with Microsoft, Novell and Cisco network architecture.
• Strong background in the design, development, installation, configuration, troubleshooting and support of client-server systems.
• Skilled trainer for Microsoft and Cisco certification programs.
• Intuitive ability to evaluate and embrace emerging technologies related to hardware, software and network solutions.
• Proficient in using routers, bridges, gateways, switches, frame relay and ISDN configurations.
• Expertise in computer applications, systems configuration, hardware/software installation, project logistics, application integration and post-installation support.
• Had excellent knowledge in computer software's.
• Customer service experience and good emphasis on providing high quality customer service in a team environment.
• Exceptional communication, interpersonal, analytical, organizational, technical, customer relations, problem solving and leadership skills.

Confidential

Trainer

Responsibilities:

• Training veterans on COMPTIA , windows 7, and server 2008 Active Directory.
• Led hands on training simulated in Real work environments and projects that help the veterans understand how to configure and maintain active directory domain.
• Had excellent knowledge in computer software's.
• Provided high quality customer service in a team environment.

Confidential

Trainer

Responsibilities:

• Training company employees on windows 2000/2003 server/active directory and exchange 2003 implementation and administration.
• Group policies and design of active directory infrastructure.

Had excellent knowledge in computer software's.

• Customer service experience and good emphasis on providing high quality customer service in a team environment.
• Implemented real world sceneries to enhance student's knowledge in a lab environment.

Confidential

Network Support

Responsibilities:

• Troubleshooting servers and user desktops.
• Upgrading user desktops and servers from Windows 2000 to XP Professional and 2003 servers.
• Managing exchange servers and overall network administration including installation of antispyware software and virus scanning software.
• Administration of Printer and faxes to include patches to maintain the computer updated.
• Experienced LAN/WAN professional with proven skills in working with Microsoft, Novell and Cisco network architecture.
• Strong background in the design, development, installation, configuration, troubleshooting and support of client-server systems.
• Skilled trainer for Microsoft and Cisco certification programs.
• Used help desk ticket tracking systems like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Provided high quality customer service in a team environment.
• Intuitive ability to evaluate and embrace emerging technologies related to hardware, software and network solutions.
• Proficient in using routers, bridges, gateways, switches, frame relay and ISDN configurations.
• Expertise in computer applications, systems configuration, hardware/software installation, project logistics, application integration and post-installation support.
• Had excellent knowledge in computer software's.
• Exceptional communication, interpersonal, analytical, organizational, technical, customer relations, problem solving and leadership skills.
• Troubleshooting remote users network issues and connections in other locations over the telephone.

Confidential

Network Engineer / Cisco Trainer

Responsibilities:

• Train students in CCNA, CCNP and CCDP coursework.
• Created a Cisco lab for students to experiment with LAN/WAN scenarios and duplicate real world network infrastructures.
• Design networks and install Cisco routers and switches.
• Develop related security systems including access list filters, application filters, user-level password encryption, and domain/local policy security protocols.
• Experienced LAN/WAN professional with proven skills in working with Microsoft, Novell and Cisco network architecture.
• Strong background in the design, development, installation, configuration, troubleshooting and support of client-server systems.
• Skilled trainer for Microsoft and Cisco certification programs.
• Used help desk ticket tracking systems like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Customer service experience and good emphasis on providing high quality customer service in a team environment.
• Intuitive ability to evaluate and embrace emerging technologies related to hardware, software and network solutions.
• Proficient in using routers, bridges, gateways, switches, frame relay and ISDN configurations.
• Expertise in computer applications, systems configuration, hardware/software installation, project logistics, application integration and post-installation support.
• Exceptional communication, interpersonal, analytical, organizational, technical, customer relations, problem solving and leadership skills.

Confidential

IT Instructor

Responsibilities:

• Teach networking, software configuration, device/protocol configuration, network migration and troubleshooting to undergraduate students.
• Worked ASPEN SIS student information system customer service call center support and help desk functions resolving student UNIX shell account and Windows software issues.
• Customer service experience and good emphasis on providing high quality customer service in a team environment.

Confidential

Systems Analyst

Responsibilities:

• Contracted to SAIC to deploy ADSL and troubleshoot network equipment for Verizon.

Confidential

Network Engineer / Trainer

Responsibilities:

• Installed Microsoft and Novell networks, and prepared/tested student laboratory configurations.
• Had excellent knowledge in computer software's.
• Trained students in network design/setup, configured protocols, and presented MCSE certification workshops.

Computer / Technical Skills:

• Windows 9.x-NT, Exchange Server, Novell NetWare, MS-DOS, CICS, Cobol, Fortran, Assembler RPG, Basic, PL1, WordStar, Dbase III, SuperCal, LAN/WAN, DHCP, TCP/IP, Frame Relay 100baseT, IPX/SPX, FDDI, Ethernet, Routers, Bridges, Gateways, ISDN, ADSL, Switches Cisco OS/Hardware, IPSEC, MPPE, MSChap, ChapVersion2/L2TP, Radius, Tacas