• Ability to create, improve and follow documented processes
• Ability to create and edit technical documentation
• Excellent verbal and written communication skills
• Intrapersonal and professional presentation skills
• Courageous and resilient leadership skills

• Methodologies: Six Sigma, ITIL, Agile, Waterfall, CMMI
• Microsoft Office: Power Point, Word, Excel, Access, Project, VISIO
• Programming Languages: C/C , Java, JavaScript, .Net 2.0, HTML, Shell Scripting, Ant and Nant scripting, PERL5, SQL, CSL, COBOL, Pascal, Fortran, Expect, 80x86 Assembly, Visual Basic, Asp, and MSI package deployment
• Operating Systems: Windows, Mac, Linux, UNIX, Sun/Solaris, Oracle databases
• Applications: Rational Clear Quest DCT , HP Quality Center, Oracle Business Intelligence, Sales Force, Jira, IBM Websphere Application Server and WebSphere Studio Application Developer WSAD , Microsoft Visual Studio and Source Safe, Serena Version Manager, Serena Team Track, Share Point, Rational Clear Case, Araxis Merge, Test Director, Cruise Control, IIS and other Unix utilities. Knowledgeable of other source control tools Star Team, CVS, Perforce and TFS , Maximo, WebEx

Confidential

Program Manager, Sr. Release Manager

• Conduct overall governance of middleware releases into all lower level and production environments
• Compile deployment and back-out procedures in Detailed Tasks Schedules DTS
• Facilitate weekly testing touch points to check determine overall health of each release
• Triage release or environment related issues by engaging appropriate teams
• Communicate release milestones with Executive Management
• Interface and coordinate release activities with offshore project resources
• Work in conjunction with other release teams to mitigate incidents and problems
• Produce weekly reports and metrics to release stakeholders
• Facilitate implementation of releases via bridge line and Microsoft Office Communicator
• Create Request For Change RFC tickets to endure mitigation of release conflicts across the enterprise environment
• Coordinate all release activities and resource support for change periods

Confidential

Re Joined Team as Release Consultant

• Develop quarterly release schedule and production changes including detailed task schedules
• Track and manage defects and change requirements using HP Quality Center
• Prepare release note and outage documentation
• Worked with key internal stakeholders to create deployment timelines, implementation and contingency plans
• Facilitate pre-release meetings to discuss upcoming release artifacts
• Facilitate workgroup meetings to discuss escalation issues
• Work in conjunction with other release teams to mitigate incidents and problems
• Produce weekly reports and metrics to release stakeholders
• Facilitate implementation of releases via bridge line
• Assist development team and configuration team with continuous integration of software builds

Confidential

Technical Delivery Rep

• Managed and reported daily release metrics gathered from Quality Center and OBIEE
• Tracked, managed and triaged high severity defects for root-cause, resolution and closure
• Facilitated lower environment defect calls to understand current issues and roadblocks
• Acted as environment liaison from development to Senior Executives
• Co-managed application pilot meetings from dark to live installations
• Reported during and frequently facilitated weekly Senior Executive calls on environment stability
• Acted as project manager and TDM for new customer pulse survey initiatives
• Triaged issues from root-cause to solution
• Completed all pre-project documentation including charters, nexus and clarity set up

Confidential

Release Manager

• Created, documented and implemented sound release and configuration process
• Developed quarterly release schedule and production changes
• Tracked and managed defects and change requirements using Serena TeamTrack
• Prepared release note documentation
• Worked with key internal stakeholders to create deployment timelines and implementation
• Facilitate pre-release meetings to discuss upcoming release artifacts
• Facilitate workgroup meetings to discuss escalation issues
• Work in conjunction with other release teams to mitigate incidents and problems
• Produce weekly reports and metrics to release stakeholders
• Facilitate implementation of releases via bridge line
• Assist development team and configuration team with continuous integration of software builds

Confidential

CIS Implementation Release Manager

• Responsible for planning successful implementation of online banking applications
• Developed and maintain monthly release calendar and deployment activity
• Worked with release team to develop detailed task schedules
• Enhanced monthly release tracking and methodologies
• Monitored and tracked release defects in Quality Center
• Facilitated document review sessions that include release management plans, software configuration management plans, and contingency plans
• Managed production support turnover schedules and meetings
• Worked with business and development teams to formulate implementation plan
• Work in conjunction with other release teams to mitigate incidents and problems
• Produced daily reports and metrics to release stakeholders
• Prepared release readiness deck and post release report to senior management
• Participated in onsite control room release tracking
• Facilitated implementation of small to large releases via bridge line and MOC tracking

Confidential

CM/QA/RM TEAM LEAD

• Monitored all release activity for OIT shared service environment
• Developed and maintain SCMP and Release Management plans for OIT Development
• Administered, and maintain source code repository using Serena Version Manager
• Facilitated document review sessions that include release management plans, software configuration management plans, and contingency plans
• Actively engage in the service support side of the ITIL processes
• Develop process workflow for development team
• Work in conjunction with other release teams to mitigate incidents and problems
• Attend all Software Change Control Board meetings
• Perform all administrative tasks for the CM/QA/RM team
• Participate in development and test implementations
• Analyze deployment ANT scripts to ensure compliance and efficiency
• Participate in baseline audits to ensure tracking of changes
• Monitor and insert change requests in Serena Team Track
• Responsibilities include operational release management, change management, integrating automation, identifying key process arenas KPA's , verification and validation of products and processes, and quality assurance QA

Confidential

Release Manager/Senior Change Manager

• Administered, and maintained source code repository using Serena Version Manager
• Successfully created and implemented release and deployment procedures from development to production
• Worked with business owners and end users to develop and streamline release solutions
• Facilitated quarterly process improvement meetings to enhance speed to market delivery
• Facilitated release management and implementation activities across the shared services environments
• Acted as liaison between business and development teams
• Supported all environment planning and changes across shared services
• Developed deliverable timelines based on the project scope
• Worked with development team to create automation procedures using nANT
• Managed change control board
• Facilitated deployment meetings to ensure accurate updates
• Conducted code reviews and audits of production releases
• Perform assessments of the software configuration management/software release activities
• Facilitate the implementation and training of the development staff and new IT employees on Serena and SCM methodologies
• Develop liable contingency planning for the source code repository
• Recommend improvements to change management and configuration management processes
• Identified and maintained the original configuration of requirements documentation, design documentation, software and related documentation
• Provided pertinent information feedback to senior and executive level management

Confidential

Software Configuration Manager / Team Lead

• Managed a team of associates that support development, change management projects and technical infrastructure in the US
• Supported a wide variety of applications and system administrative tasks
• Oversaw and performed day-to-day operations all administrative task of the east coast SCM team
• Maintained source code repository using Serena Version Manager
• Created, maintained, and managed deployment/contingency procedures for LT east production and non-production environments
• Created, maintained, and managed environment control as it relates to troubleshooting and escalation past tier 1 support
• Performed all recently purchased company assessments and standardizations for configuration management compliance
• Performed assessments of the software configuration management/software release activities
• Facilitated the implementation and training of the development staff and new IT employees on SCM methodologies
• Developed liable contingency planning for the source code repository
• Assisted in daily audits and deployments of changes for weekly production releases, daily bug fixes and web enhancements.
• Facilitated weekly environment management and release meetings
• Attended all change control and project meetings, which involve all SCM initiatives
• Reviewed and edited NAnt scripts and Cruise Control configuration files before code is deployed to testing environments
• Worked with development teams to incorporate NAnt script parameters and values for specific projects
• Maintained a 99 accuracy score for service level agreement between departments
• Acted as primary liaison between LT's east and west coast scm initiatives.
• Established and maintained vendor relationships
• Provided pertinent information feedback to senior and executive level management

Confidential

Software Configuration Manager / Release Manager/ Senior Process Owner

• Led a team of 7 associates that supported implementations throughout the US, London, and Hong Kong
• Facilitated release management and implementation activities across the shared services environments
• Monitored all release processes to enforce governance of SDLC and agile methodology
• Facilitated the implementation and training of the development staff on SCM methodologies and release processes
• Created, maintained, and managed best-of-class change control, release management, and contingency procedures for software, documentation, and environments
• Created, maintained, and managed release control for development, maintenance, emergency, infrastructure deployment, and small enhancement projects
• Established and maintained release notes to track and report all release related activities
• Worked in conjunction with System Analyst on Unix Administration and support for Application Development Teams
• Defined SEI CMM Level 2 3 compliant processes for multiple divisions
• Performed assessments of the software configuration management/software release activities
• Facilitated the implementation and training of the development staff on SCM methodologies and release processes
• Worked with development groups to create Ant scripts for automated deployments
• Developed backup and restoration processes for system failures using PVCS/Clear Case
• Performed daily builds and code migrations to non-production environments
• Performed developmental and formal release software builds using PVCS/ClearCase in a Sun Solaris/ J2EE environment
• Migrated services with minimal downtime to low-cost data center environment and reconfigure back end systems to maintain adequate levels of service at 5-10 of previous cost