Business and Technical Program, Project and Relationship Manager Summary

• Successful management of domestic and global projects/programs in excess of 90M.
• Management of projects from inception to implementation using a variety of methodologies including but not limited to: Waterfall, Rup, SDLC, Scrum, Six Sigma, Life, SQA , CMMI, DPMM, PRINCE2 and others.
• High level interpersonal communication and relationship management with any level management.
• C-Suite level Communicator and presenter.
• Multiple small to enterprise level SAP engagements.
• Out of the box problem solving combining business, technical and fiscal concerns for a mutual solution.
• Proven success in day to day hands leadership with end to end project management, development and quality assurance utilizing multiple industry standard practices.
• Specialize in turning around programs or project with show stopping issues.
• Process and procedure driven with strategic out of the box thinking.
• 14 years of experience meeting and exceeding expectations within the Business, financial, IT, , industrial, Retail, Wireless, health care and Software development industries.
• PMI, Six Sigma Yellow Belt, PMGM Certified.

Management Skills Summary

• Senior Level Global Program/Project Management
• Strategic thinking and tactical leadership
• Organizational restructuring
• IT Development Management
• Process Improvement and Management
• Documentation management
• Account Management
• Quality Assurance Team Management
• Analytical Reporting with trend forecasting
• Company and Program level analysis to reduce overhead and improve revenue streams
• Creative Team Leadership
• Detailed Product Process Evaluation and management to implemention
• Program/Product System and Data Analysis and Testing
• UT User Testing UAT User Acceptance Testing
• Multi-Phase Program/Project Planning, Scheduling, Budgeting, Testing Implementation with Resourcing
• Executive level presentation and reporting.
• Experience with P L, GL, revenue forecasting and GAAP accounting.
• New Program Product Launch

Technical Summary

Professional Experience

Confidential

Project Manager

• Implementation of global, enterprise content management systems using Liferay portal solutions with enhanced features.
• Prioritization of program and project goals with sales, account management and executive level leadership.
• Senior level Relationship management ensuring continuity for successful on-going engagements
• End to End oversight of Schedule, Scope and Risk management with preventive measure planning.
• Oversight and daily management of Jetway, Proton, Alfresco Liferay Teams.
• Business Technical level status reporting to C-level stakeholders.
• Provide leadership and guidance to on-site and offshore business and technical project resources.
• Proven project management, including planning, budget management, sustainable client relationships, and quality delivery.
• Assist current and future clients transition into an SAP environment
• Applying agile methodology to deliver the best quality product based on best practices.
• Manage Coordinate Track daily internal and external technical and business tasks for project.
• Provide client side end to end process management for Change request and on-going tier 1,2 third party support.
• Work Closely with the major client side business partners to ensure best utilization, training and future phase of portal project.
• Daily hands on tracking of defect and enhancements for ongoing development.
• Provide system training and administrator level support when needed.

Confidential

Project Manager

• I worked for multiple large corporations as on-site consultant to oversee a variety of projects and quality assurance operations for clients such as McKesson, Van Andel Institute, Orlando Paving, Ctech, NBC, and others throughout U.S.

Selected Accomplishments:

• Managed development, testing and launched integrated, multi-use customer and sales portal for account executives to track sales of pharmaceutical and medical supplies to retail outlets and private hospitals throughout the United States.
• Review and Audit each existing and new engagement to ensure optimal profitability and viability to succeed.
• Oversee, maintain and improve the advanced analytics project tracking system internal and externally.
• End to end profit reporting for the company with forecasting of 3,6,12,18 and 24 month views.
• Created, managed and implemented test case scenario for UT and UAT for new internal tracking system for RS Packing.
• Fully evaluate the clients existing processes and systems to help reduce cost and increase revenue and profitability.
• Ensure proper process and procedure has been followed with passing audit tollgates.
• Improved supply chain inventory management with Material Resource Planning MRP algorithms.
• Provided general and detailed direction for new implementation of IT department processes and infrastructure. Managed day to day operations of department until customer handoff occurred.
• Performed ongoing on/off site end to end project management for large entertainment arena new point of sale system with online e-commerce site connecting to national ticket and booking system.
• General overall project manager for small and medium sized projects for multiple clients within the IT, Manufacturing and Automotive markets.

Confidential

Senior Project Manager

• Co-led planning, budgeting, development, testing, quality assurance and implementation of large Microsoft web collaboration know at MS Live/Bing.
• Earned Microsoft Ship Award.

Selected Accomplishments:

• Created new reporting server and staging SQL Server before and after a complete project redesign.
• Analysis of high and low level user experiences to ensure client satisfaction on return of investments
• Oversaw development and quality assurance teams for weekly, bi-weekly, monthly release cycles.
• Provide daily, weekly, monthly business review reports for web-application which included a full suite of user details, system performance and usage statistics to senior client management.
• Managed internal and external integration testing using newly introduced hardware and software.
• Performed disaster recovery management with data and account ledger accountability and trouble shooting.
• Created and maintained project schedules, issue tracking / resolution planning using customized TFS systems.

Confidential

Contract Project Manager

• Contributed as a project manager, scheduler and quality manager on a variety of internal systems projects used worldwide for HP design development and sales staff.

Selected Accomplishments:

• Managed development schedules for multiple world-wide software program used for customer interaction with HP for services, support, and information regarding all new or existing HP products.
• Identified and managed risk assessment, build probability, impact matrices and develop risk mitigation strategies for validation by the global team across all programs.
• Created and maintained detail project schedules for internal business groups, information systems, systems analysis, and global development to use new change management tracking.

Confidential

Business/ Project Manager

• Directed up to 142 open master data and meta-data projects at any one time, including teams of 50 project staff members.
• Numerous consecutive contracts working as a Business, Project, Technical and Quality Manager for multiple large and small clients.
• Managed automation of inventory and implemented web-based asset tracking software license management.
• Creation of new Fiscal Business Forecasting Models.
• Developed project plans schedules, monitored budgets, and tracked project performance through implementation for a variety of technical, business and service oriented clients.
• Managed data warehouse projects for capturing demographics for GIS applications.
• Planned and built SharePoint server Established content management standard.
• Planned, designed and maintained multiple internal and external websites.
• Regularly reviewed business practices for retail, technical and professional clients.
• Performed short and long term remote management of small to medium sized projects.
• Managed 1M proprietary software implementations for multiple Fortune 500 organizations.
• Oversaw, new data center build out involving 220u server capacity, multiple work station terminals and remote operations NOC.

Confidential

Sr. Project Leader

• Planned managed software development projects within the Project Management Office PMO for the host environment for BCBS clients.
• Executed day to day project management of explanation of benefits distribution system project while ensuring HIPPA regulations were being followed.
• Managed project schedule, resources, budget and issues for 5 locations within the project including high security print operations center.
• Coordinated and facilitated user testing sessions with client. Conduct and create test scenarios through for various project phases.
• Planned for turnover to production environment without interruption to twenty plus million end users.
• Oversaw the transition from individual to summary explanation of benefits EOB projects within many of the Blue Cross Blue Shield and other providers nationwide.

Confidential

Senior Project Manager

• Managed User Acceptance testing for EWPXP global roll-out for end users working within the retail and commercial insurance industry.
• Managed project schedule resource management and forecasting of internal and external testing locations.
• Worked closely with external IBM system support to ensure expedited solutions to hardware issues and/or failures.
• Oversaw, assisted and directed internal clients scheduled for user acceptance testing of over 1200 individual system images to be used by 65k global employees.
• Conducted phase kick off and exit reviews.
• Managed and maintained UT and UAT user image database.
• Planned turnover to a production environment.