Senior IT Project Manager with over seventeen years of experience. Managed/supported projects from initiation to closeout using ITIL, CMMI, PMI, and SDLC methodologies. Lead project teams from 2 to 32 and projects budgeted to over $3M. Projects included Internet/Intranet sites, Web and stand alone Applications, Help Desks, Continuity of Operations (COOP), IT Contingency plan efforts, and Lotus Notes/Domino development & administration for several Federal agencies.

PROFESSIONAL EXPERIENCE

Confidential 2008-2010 
Senior Project Manager – Confidential

• Managed a project to to restructure and consolidate four customer (PLANS) help desk with in Blue Cross Blue Sheild (BCBS) Federal Employee Program Operation Center (FEPOC). Restructured the help desks into a ITIL based Consolidated Service Desk (CSD) with a Tier-1 and Tier-2 structure to improve customer support and service, and reducing staffing from 53 to 36 people. Help desk provides support for around 705 customers daily and approximentaly five millon federal employees during “open season”.
• Oversaw the creation of a Knowledge Base (KB), created with Drupal, to assist the newly formed CSD. Researched various commercial KB products and made recommendations for which tool to use for development. Developed processes and procedures for managing the KB.
• Developed and documented new priority levels, service level agreements (SLAs), and operational level agreements (OLAs) policies, procedures, and escalation criteria for the new CSD.
• Restructured and documented their current four separate help desk workflows into one consolidated workflow.
• Responsible for daily client contact and managing project planning activities, quality control, testing, weekly and monthly status reports, and managing tasks/deliverables. Additional responsibilities included working with management to obtain technical resource assignments, facilitating team meetings and guiding technical staff regarding tasks and time lines.

Senior Project Manager/ Lotus Notes/Domino Team Lead – Confidential

• Managed the day to day operation of GSA’s email infrastructure and managed a team of Lotus Notes/Domino Administrators and STMP engineers. Oversaw over 60 servers and 15,000 users worldwide.
• Managed the Tier-3 level support for the GSA help desk in response to all email related issues.
• Responsible for planning out the restructure of GSA’s email infrastructure worldwide in order to improve performance and reduce the number of servers.
• Researched and evaluated several Cloud solutions for possibly moving GSA’s email system.
• Responsible for daily client contact and managing project planning activities, budgeting, staffing needs, quality control, testing, weekly and monthly status reports, and managing task/deliverable tracking system. Additional responsibilities included working with management to obtain technical resource assignments, facilitating team meetings and guiding technical staff regarding tasks and time lines.

Independent Consultant 2007 – 2008

• IT consultant for various small jobs including Web site development and Lotus Notes/Domino work.

Confidential. 1997 – 2006 
Senior Project Manager/Developer & Lotus Notes/Domino Team Lead

• Managed the conversion of the Army International Agreements Tracking System (IATS) Notes Client based database into the International On Line (IOL) Web based Domino application. This database is used to develop and track International Agreements and includes Cooperative Research & Development Memorandum of Understanding, Project Arrangements, agreements for exchange of people, information or material, and international standardization agreements. This project also included providing analysis and web development of the Committee of the Chiefs of Military Medical Services (COMEDS) NATO International On Line system for national staffing/review/approval and promulgation of NATO standardization agreements.
• Managed the Re-engineering the Office of Emergency and Remedial Response (OERR) Business Processes - including the analysis of current processes, suggested and developed new streamlined processes, developed various IT systems, prepared and conducted training in the use of custom applications, and provided user support. Managed all system development life-cycle activities, including analysis, design, programming, testing, implementation, and maintenance.
• Managed the development of Lotus Notes/Domino development guidelines, processes, and standards for both clients and SRA. These guidelines became the standards for complete life-cycle development for Notes/Domino applications. Covering requirements analysis, design and development, configuration management and version control, testing, implementation, and training.
• Oversaw the baseline assessment and redesign of the EPA Home Page. Assisted in managing the development of EPA’s Web Guide on the Internet and Intranet— a compilation of policies, procedures, and guidance materials designed to ensure effective management of EPA’s Web sites. Facilitated meetings between headquarters staff and regional teams dispersed at various US locations. Coordinated the development of Information Security Plans for the EPA Public Access and Intranet Servers. For each plan, provided a detailed description of the system, identified internal and external threats, and then developed a matrix outlining solutions to these threats.
• Oversaw support for EPA’s Public Information Access conferences. These conferences (attended by 250+ people) were the showcase annual Internet conferences for EPA web managers and data providers. Coordinated the following activities: developed agenda topics; organized key-note and other conference speakers; investigated venue options; developed conference promotional material; assessed, recommended, and troubleshot computer and other AV and electronic equipment needs; automated and managed conference registrations; developed talking points and briefings for conference speakers; provided facilitation, logistic, and note-taking support during the conferences; and assisted OIRM with evaluating the effectiveness of the conferences.
• Responsible for daily client contact and managing project planning activities, budgeting, staffing needs, quality control, testing, weekly and monthly status reports, and managing task/deliverable tracking system. Additional responsibilities included working with management to obtain technical resource assignments, facilitating team meetings and guiding technical staff regarding tasks and time lines.
• Managed the research of different web technologies and the development of concept papers for the Strategic Information Technical Architecture Plan/Process (SITAP). Recommended the application of new technologies. Analyzed customer business processes and coordinated requirements for automated database management system with Government program office.

Technical Lead/Developer

• Assisted with the mapping/documentation of the current enterprise architecture of the EPA. This document will help the EPA baseline their current architecture and assist them in determining where the future enterprise architecture is heading.
• Responsible for the development and O&M of EPA HQ Emergency Operations Center Support’s Intranet Website and the EOC secure Lotus QuickPlace website. Developed the National Response Team/Regional Response Teams’ Lessons Learned/Smart Practice data collection website.
• Technical lead for USAID’s Office of Administrative Services, Bureau for Management (M/AS) Continuity of Operations (COOP) and Program Management Plans. Developed and maintained USAID’s M/AS FMD Intranet Website.
• Member of support team that assisted with Agency/Office wide IT reorganization involving realignment of resources, creating new governance bodies, and implementing new policies across the Agency/Office.
• Technical lead for United States Forest Service (USFS) Continuity of Operations (COOP) Plan, IT Contingency Plans, Business Continuity Plans (BCP), Business Resumption Plans (BRP), and Disaster Recovery Plans (DRP). Lead the effort to develop IT contingency plans for USFS’s mission critical systems as well as all other systems and insuring that these plans are coordinated with the United States Department of Agriculture’s (USDA) plans.

Confidential1992 – 1997 
Systems/Program Analyst

• Provided IT and data analysis support for various national logistic database systems including 3M, WSF, SCLSIS, and other related databases. Developed in-house Access-based Configuration Management Order Tracking System (CMOTS). Provided trouble shooting and maintenance support for CMOTS. Conducted the installation and maintenance of in-house developed, Oracle-based management information system.
• Provided management support to Naval Sea Systems Command, Program Management Office (PMO), Ships, Mine Warfare and Mine Countermeasures. Prepared and presented program review/briefings, developed procurement and acquisition documentation, facilitated meetings, tracked actions, and other related duties.
• Worked with Information Resource (IR) Manager at PMO to identify and develop Master Plan and other IR policies and procedures for recent and future automated systems and software development. Conducted functional requirements analysis, design, and user documents and test plans. Developed Software Requirements specifications to serve as a guide for systems and program development for the Database Management System (DMS).

EDUCATION
B.S. Business Administration, concentration in Management, Confidential University.

TRAINING/ CERTIFICATIONS

IT Infrastructure Library (ITIL) v3 Course ReplicAction Project Management Professional (PMP) Training Course Advisor Notes/Domino Exploring the New Features of IBM Lotus Domino Designer 6 Intro to Lotus ScriptDomino R5 Application Architecture / Workflow & Security Domino R5 UpgradeLotus Notes R4.5 Application Development I & II Cold Fusion Application Development Relational Database Analysis and DesignWebPage Design (HTML)

TECHNICAL/SOFTWARE SKILLS
HTML, MS Office, MS Project, MS Access, MS Visio, Drupal, Lotus Notes/Domino 4x – 8x, Lotus QuickPlace, LotusScript, Team Studio, ReplicAction, ColdFusion, Dreamweaver, WordPerfect, STROHL BIA Professional, STROHL LDRPS, Section 508/Federal Accessibility Guidelines, Crystal Reports, Vcase, EasyCASE, Paint Shop Pro, Lview Pro, HyperSnap, Map Edit32, HotDog Pro, FoxPro, Visual FoxPro.