PROFESSIONAL SUMMARY

• Project Manager with a proven track record of successfully completing projects within scope, on budget, and on time.
• Experience in gathering and documenting business requirements, functional and non-functional requirements, process models, functional design documents, risk analysis, impact analysis, and GAP analysis documents
• Ability to create an array of diagrams to demonstrate Business Process Models i.e. Activity diagrams, work flow diagrams, cause and effect diagrams, sequence diagrams, process maps, histograms, etc.
• Trained to elicit stakeholder requirements via focus groups, one-on-one interviews and JAD sessions to identify technology-based solutions that will optimize the performance, capability and competitiveness of an organizations strategic goals.
• Trained in Agile project management methodologies. Experienced in the creation of product backlogs and release logs.
• Experience writing user stories in an agile environment to rapidly develop software modules.
• Self-motivated, team oriented, technically proficient, and creative individual with strong critical thinking and analysis skills.
• Ability to simultaneously lead multiple clients through the SDLC, writing requirements, project plans and test cases.
• Experience working with JIRA to report bugs and facilitate software projects through the SDLC
• Ability develop business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, design flow charts in VISIO, scenarios, business analysis, task, workflow analysis, lead meeting, prepare and present presentations.

SKILLS/TOOLS:

Software: MS Office, MS Visio, MS Project, MS SharePoint, JIRA, Microsoft Edge, SNAGIT

Frameworks: PMBOK, BABOK, DMAIC, SDLC

PROFESSIONAL EXPERIENCE

Confidential

Associate Project and Program Manager

• Managed a team of three people to identify visibility gaps within USPS scanning efforts for tray label production.
• Identified more than 100 visibility gaps Generated a 20-page gap analysis document identifying each gap and its mitigation
• Managed priorities of multiple projects within the client's portfolio.
• Created and maintained the project schedule that the team used to plan and prioritize activities
• Generated more than two-dozen project schedules using MS Project
• Wrote over 7,000 lines of project tasks
• Determined the appropriate start dates for each project
• Generated MS Excel pivot tables to examine non-compliant label production
• Used data to create Pareto chats charts that supported root cause analysis sessions of various problems
• Read data dictionaries and defined custom reports for the purpose of business intelligence. My job was to ensure that USPS printed unique tray labels 100 of the time. Reports generated analyzed trend and patterns. Root cause analysis was completed to find the source of non-compliant label production.
• Lead a requirements gathering initiative to define stakeholder requirements from five USPS departments for a software system designed to measure mail
• Analyzed data to define trends and patterns to help support program managers to make data-driven decisions.
• Developed training material on the functionality of three internal software applications addressing
• tray label production system modifications, the release of a consumer-facing system to create mail merges, and training material that mandatory reading by more than 100,000 mail carriers
• Authored multiple forms of requirements documentation for the development of new software applications.
• Requirement Traceability Matrices RTM .
• Data Flow Diagrams
• Swim Lane workflow diagrams
• Business Process Diagrams BPD
• Use Cases and User Stories
• Provided agile project management over the tray visibility program.
• Maintained the product backlog of all software features over 100 features were supported
• Wrote clear and concise requirements for each user story as the sprint session approached.
• Prioritized the product backlog into the software release pipeline.
• Generated proposals requesting more than 15 million dollars for technical development efforts
• Created stakeholder and SWOT analysis as key functions of each BNS that was generated
• Presented BNS to client stakeholder to approve funding requests outlined in the BNS
• Generated Business Needs Statements BNS to justify funding of technology changes applications that would have a high impact to postal operations.

Confidential

Business Analyst

• Project manager of the SDLC for new software customizations to ensure timely completion
• Received client signoffs while walking them through the SDLC
• Worked with client during User Acceptance Testing UAT to answer and address technical and implementation questions
• Captured business requirements and use cases to formulate sound requirements that were sent to the client for approval.
• Worked with clients to more narrowly focus large requirement sets to client specifications through one-on-one interviews
• Defined customer requirements through an iterative documentation approach
• Received a sign-off on each software customization that was designed for the client.
• Created use cases as necessary to define how users would interface
• Defined the appropriate project approach for each execution phase. Established parameters for how much time would be spent on requirements, design, development, quality assurance and UAT in accordance with each client's go-live date. Developed unique project implementation schedules for each client
• At any given time, simultaneously supported more than five clients, each at different phases of the SDLC
• Created multiple potential solutions to meet clients' needs. Solutions typically included a base product workaround and a unique customization
• Conducted gap analysis on client's legacy systems and defined requirements for meeting the same business objective with the new system.
• Created training materials and other documentation to ensure the client understood the impact of a software change
• Created wireframes using Snagit. Sketched the buttons that would be on new design and annotated the functionality that would be associated with each button.
• Customized anywhere from 3 to 80 requirements per client. Worked with developers to define initial software designs and provide estimates on the development time of each requirement.
• Combined a communication and organization-focused education with skills developed in a technology-focused career to serve as an effective communicator of technical requirements to business units. Facilitate clients' understanding and acceptance of the impact that technology recommendations will have on clients' respective organizations
• Developed software designs and test plans
• Managed two quality assurance specialists per project and articulated to them the intended software designs and the test plans
• Worked with development teams in conjunction with quality assurance to ensure that all bugs were addressed and client software would meet business objectives.
• Used a configuration workbook to provide client training during a two-day 8-hour session. Assessed and explained the impact that each configuration would have on clients' business objectives.
• Worked with clients to understand how data was structured in their internal system to best advise on how the mapping should be conducted.
• Tested data migrations to ensure that all data ended up in the proper fields.
• Developed project plans, timelines and deliverables with the responsibility of ensuring those deliverables met the client's needs.
• Performed gap analysis on more than 15 clients. Validated the compatibility of the base product infrastructure with the new business requirements that the client wanted to have implemented.
• Created flowcharts, data flow diagrams and workflow diagrams to display business/system processes.
• Worked with developers and facilitated JAD sessions to define and estimate the required level of effort needed for each customization.
• Acted as a liaison between the business team and technical team.
• Lead quality assurance teams to identify system bugs and customer expectations in testing.
• Facilitated configuration sessions with clients to discuss the impact that various configurations would have on each client's software and organization.
• Facilitated complex data migrations and data mappings to migrate client data from legacy systems to new system.