PROFILE

Business professional with over nine years of experience in IT services sector in Confidential and over three years in project management. Managed global teams of four to six members to deliver cross functional projects as per PMI standards within scope, budget and schedule based on SDLC and Agile Methodologies. Competency in project management based on PMI standards. Rated as key performer and received several awards for exceptional contribution towards organizational process improvement. Industry knowledge spans Healthcare, Finance, Entertainment and E-Commerce. Scheduled PMP exam.

Relevant Knowledge, Skills, and Training

• Management: Project Management Financial Management Business Consulting
• Technical: .Net SQL Data Visualization Data Marts Tableau Analytics SSRS
• Soft Skills: Communication Leadership Cross-cultural experience

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Key responsibilities includes cross-functional stakeholder management, risk management, development of work breakdown structure and estimations, delegating tickets and tracking and monitoring tasks to completion. Key point of contact for multiple projects in assessing requirements and tasks. Interfaced with clients to understand their business need and documented BRD and Functional specifications for the same.

• Liaised with functional management team to understand business needs and delivered presentations thereby providing recommendations to improve their business.
• Documented functional specifications and compiled user stories to enable easy execution of projects.
• Measured the projects impact on ROI on a timely basis to ensure high productivity and to prevent slippage.
• Successful in streamlining the project activities and revising the project plan - prevented slippages gaining customer confidence and appreciation.
• Identified and assessed risks / issues throughout the project and proposed ideas to the customer for the mitigation of these risks.
• Appropriately distributed responsibilities throughout the team. Let team members take ownership of how they complete their work. Provided guidance as needed, expressing confidence in the individual.
• Trained and mentored new team members. Provided performance appraisals for the team and identified areas for improvement.
• Gathered business requirements through working sessions with the users/stakeholders. Analyzed, structured and documented the requirements using Caliber RM and communicated the same to the various stakeholders.

Confidential

Project Manager

Responsible for day-to-day operations management of cross-functional projects for processing claims under the portfolio of Revenue Cycle Management. Other responsibilities include requirement management, client management, on-site and off-shore team management, root cause analysis, defect resolution and escalation, status reporting, and mentoring. Managed all aspects of project including definition of project scope/objectives, development of project plan and schedule, status reporting and implementation. Enhanced knowledge on Financial and accounting aspects of Patient Financial services.

• Managed the user stories and documented functional specification's as per the agile scrum standards.
• Improved team efficiency by 50 and application efficiency by 80 leading to decreased cash-to-cash cycle and increased cash flows for Providers.
• Implemented new processes to successfully improve associate productivity, and automation of key practices to eliminate time constraint and increase customer satisfaction.
• Prioritized, estimated and delegated work assignments among team members and tracked the same to completion.
• Monitored revenue collections based metrics to identify process efficient practices and potential red flags
• Created Dashboards to analyze actionable metrics such as inventory, throughput for charges, contractual adjustments, write-offs and credit balance.

Confidential

Project Coordinator/Project Manager

Global team management and solution delivery for applications based on claims processing. Requirement gathering, analysis and documentation, proposals, onsite and offshore management to support the Revenue Cycle Services. Managed the application production environment during maintenance phase. Arrived at metrics for AR Management, forecasting and associate performance criteria for multiple web based applications built on .Net framework.

• Negotiated for resources as required within the context of the project objectives, requirements, and priorities.
• Ensured project document requirements and deliverables to be clear as per project scope without scope creeps.
• Conducted project meetings and reported project progress, issues, and risks to senior management.
• Offered technical and analytical guidance to the project team.
• Increased efficiency by 90 by automating print and mail process for outstanding claims.
• Developed IT solution based on .Net to enhance users and associates experience.
• Implemented a set of On-Demand and adhoc reports for Claims Management using SSRS.
• Administrated interface to organize reports and data sources, schedule report execution and delivery, subscription of reports and track reporting history
• Supported development of complex SQL stored procedures to aid report development

Confidential

Team Leader/Senior .Net Developer:

• Confidential developing functionalities aimed at improving sales forecasting. Primarily worked on Database related queries and stored procedures.
• Developed mobile application for BlackBerry to assist sales representatives in drawing insights from album sales.
• Generated an automated report solution to track price change history and forecast future sales.
• Accountable for monitoring and controlling various quality related aspects of the project.
• Prepared a requirement traceability matrix to identify the phase of defects.

Confidential

Process Leader/Analyst:

Responsible for estimating and scheduling the work of a team of six members. Lead a team of SQA for process compliance. Defined and implemented project controls and supervised code reviews. Performed requirement analysis, design, development, unit testing and warranty support for projects using .Net, C and SQL. Extensively worked on Database administration and SQL Server Performance tuning, Queries and Stored Procedures

• Developed, tracked, analyzed project performance trends and recommended measures to improve team performance.
• Responsible for maintaining project related documents such as requirements specification, , statement of work, project plan, defect register, risk register, stakeholder register and communication plan.
• Achieved key milestones by delivering the code on-time with zero defects.
• Migrated the whole application on-time during data center consolidation from Sql 2000 to Sql Server 2005, eliminating individual servers and reducing costs by 66 .
• Minimized the Support Domain effort by 40 man hours per day by automating a content management process.
• Developed applications for Requirement Management and Web Newsletter Portal for HP