PROFESSIONAL SUMMARY

Senior Program/Project Manager with 16 years of Information Technology (IT) experience with key emphasis infrastructure (data centers, software, hardware, desktops, applications, telecommunications, vendor management and program management). As well as an effective communicator and a team player with a high work ethic who is capable of delivering large projects independently.

AREAS OF EXPERTISE

• Infrastructure/Telecom
• Data Center moves/migrations/upgrades
• Software Development
• Project Management
• Report Preparation
• Vendor Management
• Buying/purchasing
• Change Management
• Design/dev/implementation
• Scope management
• Workflow
• Risk Management
• Hardware
• Software
• Data Center
• Disaster Recovery
• ITIL
• Staff Management

PROFESSIONAL EXPERIENCE
Confidential, Dec 2011 to present
Program Manager
Infrastructure Team

• Responsible for decommissioning 500 systems from on data center and migrating application to a colo datacenter
• Manager of a team of 7 staff member ( storage admin, systems admins, project manager, dba)
• Responsible for building out the new Cisco UCS infrastructure in the new data center cage, including hw, storage, monitoring, dmz, labeling, cabling, cloud, power whips, backup etc..
• Migrate all application off servers, testing dates, testers, testing status on a dashboard
• Conflict resolution, negotiation, and people management
• Coordinate with the remediation team on applications that can’t be moved to the cloud
• Meticulous attention to detail with the ability to make sound timely decisions
• Schedule UAT testers and assign VM’s for the testing of applications
• Coordinate VM’s pools for applications that will not be migrating by December 2012
• Scheduled and hosted meetings with cross functional BA and lines of business
• Facilities relocations and build outs
• Manage team and various technical staff
• Monitor key terms and dates, and work with the on-site operations teams to ensure compliance
• Interface and negotioate with vendors and resources to ensure smooth transition
• Interface with various lines of business to ensure smooth transition of hardware or software from old data center

Confidential, May 2010 to present
Sr.Program Manager 
Infrastructure Department

• Windows 7 deployment
• Facilities relocations and build outs
• Manage 5+ Project Managers and various Technical staff
• Monitor key terms and dates, and work with the on-site operations teams to ensure compliance
• Interface with on-site data center managers in support of site operations, and solicit information as required for management of the various business agreements
• Engage consultants, communities, and service providers as needed for execution of our contractual commitments
• Negotiate contracts with consultants and service providers
• partner with legal on contract formation and contract execution
• Support the expansion of our data centers within their existing locations through the extension of existing agreements or the formation of new agreements
• Interface with internal organizations including capacity planning, data center design, construction, legal and finance
• Work cross-functionally to understand the business requirements needed to drive the reporting of data center costs and other performance metrics
• Lead various projects related to our data centers, as needed
• Vendor Management and off shore management
• Work with various Technical teams for deployment including Exchange, Data Center, Networking and Security
• Created repeatable process
• Created implantation plan and repeatable playbook.
• Created Server Room designs, builds and equipment relocation services.
• Organized and maintained a change management process to support an extranet environment to a customer's network.
• Coordinated and designed layout of new data center and created processes for delivery of new systems to new co-location.
• All project planning includingrisk, issues, actions, task, schedule and resources

Confidential, May 2000 to May 2010
Telecom Program Manager 
Infrastructure:

• Familiar with fractional T1, fractional DS0 circuits and hardwired 2-line & 4-line lease-line circuits and Inter-Utility telecom circuits
• Proficient at using MS Project and MS Visio
• Strong Documentation Skills
• Develop Project Plans with key milestones; responsible for updating and managing the project plan on an ongoing basis
• Designed, implemented and maintained technical support processes data center relocation.
• Responsible for managing and implementing all Infrastructure related projects.
• Relocated 10000 desktops set with enterprise standards.
• Created implantation plan and repeatable playbook.
• Created Server Room designs, builds and equipment relocation services.
• Organized and maintained a change management process to support an extranet environment to a customer's network.
• coordinated and designed layout of new data center and created processes for delivery of new systems to new co-location.
• Delivered virtualization from the desktop side.
• Served as part of the ITIL team to deliver process improvement in the problem management space.
• Decommissioned over 1000 servers.
• Deployed new remote access infrastructure that led to effective mobility of users.
• Worked on facilities relocation, including build out of infrastructure, desktop moves, layout of new building, assignment of new workspace, connectivity, VOIP, HVAC, power, cabling.

• Software Development:
• Project reporting to the management team with responsibility for software development projects.
• Tracked software customization, defects and issues via the use of SDLC.
• Executed Pro-active Risk Management.
• Provided manpower and resource planning within the project(s).
• Managed project estimating, planning, control & reporting.
• Ensured design for test, involving support functions early in the development lifecycle.
• Chaired regular cross-functional team meetings and reviews.
• Supported the marketing team in the production of bids and proposals.
• Utilized Waterfall and Agile software development methodologies.
• Responsible for software procurement and vendor relationship management.
• Provided business analysis and business process re-engineering.

Confidential, August 1995 to April 2000
Director Consultant/ Senior IT Project Manager

• Established Project Management Office at client site.
• Responsible for the development of new services and license business opportunities in the assigned region.
• Responsible for the recruiting, management and career development of consulting staff.
• Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.
• Responsible for staff/account management and prioritization and forecasting.
• Met professional services revenue and profit quotas while managing regional P&L.
• Provided delivery management to ensure customer satisfaction and reference-ability.
• Developed project plans and assumed responsibility for project profit and loss.
• Worked with clients to assist in moving their organization from SEI CMM level II or higher.
• Monitored project activities and advised staff of issues due to resource availability.

Confidential, November 1995 to May 1999
Project Manager/Implementation Manager

• Served as client manager to implement client-server billing and customer care solutions.
• Managed 10 to 15 technical resources as well as authored Statement of Work.
• Tracked software customization, defects and issues via the use of SDLC.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

EDUCATION:

Confidential,University
Master of Science, Project Management

CERTIFICATIONS:

Confidential,IT Service Management, 2006
Project Management Professional (PMP), Confidential.