Implementation Project Manager Resume Profile

PROFESSIONAL SUMMARY:

SKILLS:

Tools: MS Office Suite, MS Project, e-Manager, Microsoft Dynamics GP,
Agile-Scrum, Project Management, Medical Imaging, DICOM, HL7, CCD, CCD-A,
Integration, troubleshooting, software installation, Salesforce, TCP/IP, Cognos reporting tool.
Database: SQL, MySQL
Operating Systems: Windows 2000/XP/Windows 7

EXPERIENCE:

Confidential

Implementation Project Manager

Collaborated with sales in defining implementation process to enhance the competence and efficacy of the organization's product offerings.
Providing support to sales for advanced sales opportunities.
Incorporated Agile methodologies and managed client relationships.
Managed client expectations by clearly outlining implementation scope, timelines, risk, issues and budgets for a successful client/product implementation.
Synchronized with management, development, quality assurance and customer support teams to deliver projects on time and manage project's golden triangle.
Worked closely with the executive team management to identify and drive process improvement opportunities that lower the risk of errors and increase efficiency.
Developed a repeatable, process-based approach that recognizes the interdependence of all key stakeholders in the implementation process.

Confidential

Implementation Manager

Maintained a library of configuration files that are required for the successful installation of image management products.
Developed reports for management to determine short comings in the product.
Developed and maintained processes and procedures for customer site pre-assessment data, translating gathered data into installation plan and establishing cloud credentials for Image Management product.
Sole point of contact for install team and support team during Image Management product deployment until project go-live.
Developed and conducted integration-related trainings for support staff.
Interfaced with third party EHR to facilitate integration with diagnostic imaging and image management products.
Worked on DICOM interfaces and command line interfaces.
Trained staff on document management for EMR interfaces.
Re-engineered and improved efficiency of existing interdepartmental processes across the entire organization including intercontinental locations.

Confidential

Integration Project Manager

Led multiple healthcare IT projects to ensure successful completion of every step of SDLC.
Analyzed customer requirements and translated them into information requirements for HL7,
C32 and XML standard formats.
Collaborated with development and support teams leading to successful deliveries of multiple projects ensuring customer satisfaction.
Ensured success in testing efforts and quality review on all interface processes.
Worked with middleware's and interfaced with state immunization registries.
Managed go-live activities and knowledge in Meaningful use, HEDIS, PQRS and ACO.

Project Manager for SAAS move

Worked with clients to setup a plan for moving their server architecture to SAAS.
Planned and maintained new software updates for clients.
Created a plan of action for projects such as requirement gathering, assignment of project activities, data move, client and internal team follow-ups, and project closers.
Created and documented the workflows for the department.
Led Employee Training and Development team in parallel.
Educated employees on the product and made sure that the employees are product certified.

Technical Support Engineer for Software protection Confidential

Issued and pre-approved licenses to physicians using domain expertise for revenue generation.
Worked with software developers on designing and testing licensing utility.
Worked with internal departments to implement and improve the processes of licensing utility.
Performed auto upgrades, troubleshooting and reporting of issues for licenses.
Trained billers on eClinicalWorks practice management including claims creation, claim batch upload clearing houses and payments.
Provided support to clients with any medical billing or technical questions remotely.