SUMMARY

Project Manager, team leader, business analyst offering over fifteen years of professional experience, with the last five in the health care industry. Projects managed include: twenty-person team across nine departments, tasked with government-mandated insurance requirements communications lead in development of pre- and post-enrollment materials project lead on a six-person team across three departments, implementing a third-party solution t replace a legacy document assembly software. Excellent meeting facilitation and motivational leadership skills.

PROFESSIONAL ASSOCIATION MEMBERSHIPS

Member of Project Management Institute PMI Member of SCRUM Alliance

TECHNICAL SKILLS

SharePoint 2010, Visio, Adobe Contribute 6, Nintex 2010, Adobe Acrobat Pro, MS Project Completed Advanced MS Project Training, October 2014

PROJECT EXPERIENCE

Confidential

Communications Project Manager FTE

• Project manager on government-mandated Summaries of Benefits and Coverage SBC project. Led cross-functional team t completion of project. Nine departments and twenty people participated in the project. Wrote project plan, tracked project in MS Project. Responsible for change management.
• Communications lead or implementation of replacement third-party software for custom in-house Abstract software for producing Summary Plan Descriptions, Pre- and Post-Enrollment Materials online. Six people in three departments were members of this team. Wrote Project Charter for Abstract Replacement project
• Communications lead for Medicare marketing materials the past five years 2010-2014
• Worked with business owners, Sales, Compliance, and other marketing staff to produce Annual Notice of Changes ANOCs and Evidences of Coverage EOCs for ten plans
• Produced Employer Group Waiver Plan EGWP documents for eight plans
• Produced Summaries of Benefits SBs for ten plans
• Reviewed and edited all Medicare marketing materials ads, direct mails, banners, letters, etc.
• Reviewed and edited all HNE Medicare Advantage website pages
• Communications lead for SharePoint workflow project create workflows using Nintex software, manage document center for maintaining all external HNE communications. Project included training all departments in the company in the use of the workflows.
• As Opportunities For Improvement OFI Champion, led department to 1 among 32 departments in OFIs created for this project initiative

Confidential

Senior Technical Writer FTE

• Produced new release notes and online help revisions for releases of AdvisorWare, a financial services portfolio management software package
• Produced new release notes and new online help project for ReportExpress International, an add-on module for SS C's flagship product CAMRA
• Wrote documentation style guide for technical publications department
• Maintained User's Guide, Reference Manual, and online help for Sylvan, a performance measurement and attribution software program

Confidential

Program Director FTE

Organized and managed weekend and weeklong workshops and seminars for Maezumi Institute/Zen Peacemakers. Managed housing accommodations and meals. Wrote grant proposals for funding of new projects. Supervised tw staff event managers and many volunteers.

Confidential

Project Coordinator for the Center for Teacher Education and Research. FTE

• Implemented requirements of a 1,000,000 grant from the U.S. Department of Education DOE .
• Tracked budget, prepared promotional materials, acted as liaison with the content provider Pocumtuck Valley Memorial Association.
• Managed housing accommodations and meals.
• Wrote grant proposal for funding of new project.

Confidential

Founder, Trainer, Project Manager FTE

• Started a training company, using the movements of Shintaido, a Japanese body movement and martial art, to teach leadership and team building skills in the corporate environment
• Wrote the business plan for the company and developed training materials--a leaders guide and student workbook
• Conducted training pilots including one at the United States Coast Guard training center in Petaluma, CA

Confidential

Writing Manager FTE

• Led a team of seven writers on documentation for the new Autodesk Location Services platform of location based services software: Installation and Configuration manual, System Administration manual, Developer's Guide, and Application User's Guides
• Led a team of six writers and editors on documentation project for Autodesk OnSite, GIS application for wireless mobile devices in Adobe FrameMaker 5.5
• Led a team of twenty developers, quality assurance analysts, and technical writers in development of extensions to Autodesk MapGuide software

Confidential

Contract Senior Technical Writer Contract

• Wrote and edited documents for the Year 2000 Project: Date Standard, Project Roles and Responsibilities, Frequently Asked Questions FAQ for customers
• Maintained and enhanced Year 2000 Project web site using RoboHelp HTML and Dreamweaver put this bullet as first one
• Designed and implemented document management for all project documents

Confidential

Writing Manager FTE

• Led project team of seven writers producing revisions and enhancements to 9,000 pages of human resources software documentation in 35 manuals in Adobe FrameMaker SGML
• Managed on-line help in RoboHelp designed for a client-server application

Confidential

Business Analyst FTE

• Designed and implemented company-wide process enhancements to system and workflow
• Coordinated system training for 130 sales representatives. Published policies and procedures for sales staff.
• Received Exceptional Achievement Award, for procedures for Telemarketing and Revenue Control Systems