Objective

Provide a current snapshot of Project Manager PM , Base Telecommunications Services Contract Officer Representative, Client Systems Technician CST , Logistics Support Technician, and U.S. Air Force career.

summary

Experienced IT Project Manager highly adaptable meeting customer IT requirements levying Project Management Institute PMI practices. Led diverse project teams for 100 projects valued in excess of 300 million throughout 20 year U.S. Air Force career. Managed up to 15 projects concurrently, with teams customers distributed throughout multiple departments, government agencies, and companies around the globe. Supervised up to 5 project managers concurrently, ensuring organizational stakeholders are actively involved in all projects, assisted key personnel in decision making process, and provided timely status updates as required for each project.

expertise

• Manage multiple projects concurrently, responsible for initiation, planning, execution, monitoring, controlling, and closing migrating systems/products to customer and lifecycle maintenance
• Use PM triangle of time/cost/scope combined with experience balancing resources for effective project completion
• Lead subject matter experts from functional areas to incorporate potential project impacts on the organization, align project tasks, and direct operations accordingly
• Represent stakeholders serving as the focal point between project team members, ensuring goals and expectations and objectives are clearly understood by team, relay project status of deliverables, scope changes, and issues
• Adept in operational risk management, change management, and quality assurance prepared to limit negative affects to accomplishment of project goals/objectives/deliverables
• Customer service focused, ensures all project stakeholders maintain project status awareness understanding
• Current Security Clearance: Secret

Experience

Confidential

Non-Commissioned Officer In Charge

• Led 2-3 Contracting Officer Representatives managing two multimillion dollar services contracts Base Telecommunications Services 9.6 million and General Dynamics Information Technology 20 million. Managed five IT projects seeking direct support from contractors, specialized U.S. Air Force organizations, and other agencies on the Beale Air Force Base campus to accomplish highly complex tasks culminating in successful implementation of 5 million combined projects.

Information Technology Project Manager

Confidential

• Led programs communications requirements development, supporting Pacific Air Forces PACAF , North American Regional Air Defense and 11 AF Northern Sovereignty Operations managed 19M communications blueprint used to document shortfalls obtain PACAF support/funding. Managed 21 personnel deployment records/files ensured personnel 100 ready and qualified. Managed 10 IT projects, executing 56M in contracts supported radar/radio coverage across the state of Alaska.

Confidential

Logistics Support Technician/Telephone Control Officer

• Managed deployment process of five units with 750 personnel, assigned equipment assets valued over 160M. Received new incoming equipment/communications systems conducted joint inventories and documents transfer to gaining units. Identify corrective actions to correct deficiencies. Prepare, coordinate and perform shipment of all equipment for repair maintaining compliance with disposition instructions. As unit telephone control officer, evaluated all Non-Secure Internet Protocol Network, phone and special purpose communications requirements then submit communications requirements to host base communications unit. Interface with base agencies, contractors, and customers ensuring project objectives and mission requirements are met. Deployed supporting seven Joint Chiefs of Staff, Numbered Air Forces, and 5 Combat Communications Group CCG contingencies/exercises. Maintained combat support squadron electronic records directory and work center website.

Confidential

Information Technology Project Manager

• Responsible for program management operation in planning and managing the installation, removal, and upgrade of Command, Control, Communications-Computer Information Systems C4I , both government and contractor personnel for 15 ABW and tenant units. Supported Air Force and DoD tenant organizations in the Hawaiian Islands including DISA-PAC, USCINCPAC, HQ PACAF, 715th Air Mobility Support Group, and Hawaii Air National Guard HIANG . Determined impact to C4I infrastructure and recommended actions to correct deficiencies. Assisted in identifying program funding and user's C4I requirements. Arranged and participated in technical interchange meetings and responded to inquiries from these meetings. Responded to inquiries from program managers, higher headquarters, and HQ PACAF staff offices. Established/created and managed base/unit C4I requirements process. Managed flight staff vehicle and fulfilled client systems technician computer support for assigned personnel/workstations.

Confidential

Information Technology Project Manager

• Serves as project implementation specialist for tracking, coordinating, updating, and reporting Project Support Agreements PSAs for the 200M base level systems Program Management Office PMO . Tracked over 300 base-level allied support agreements ensuring project timelines were met. Coordinated base concurrence of PSAs and resolved key issues and concerns with base communications units and major command-level personnel. Updated PMO stakeholders and created/maintained the PMO allied support tracking database, tracked PSA milestones, and provided follow-up support with base-level points project monitors. Distributed and monitored status of PSA modifications. Briefed PMO Director weekly PSA status update regarding active projects. Coordinated with base project monitors providing site survey/in-brief arrival letters. Ensured required support was provided to PMO site survey/implementation teams when onsite. Trained project monitors of potential avenues seeking additional funding for communication support requirements.
• Defense Messaging System PMO Readiness Center Technician identified, tracked, and resolved operational issues affecting all Defense Message System-Air Force DMS-AF sites worldwide. Managed DMS-AF system advisory notice SAN process. Monitored implementation of new software releases, patches, and advisories. Prepared reports and conducts meetings on operational readiness status. Provided resource management support to include the efficient and effective management of people, assets, revenues, and expenses for the DMS-AF Readiness Center RC . Provided process assurance audits on programs and projects within the PMO to include tracking of DMS-AF PMO special projects. Maintained the accuracy of the DMS-AF RC web pages. Continually improved the workforce in terms of project manager education, training, and experience. Provided business improvement recommendations to the DMS-AF PMO director.

Skills

• Adjust network sizes to meet volume or capacity demands.
• Communicate with customers, sales staff, or marketing staff to determine customer needs.
• Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
• Coordinate installation of new equipment.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Coordinate network or design activities with designers of associated networks.
• Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems.
• Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers.
• Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
• Develop and implement solutions for network problems.
• Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Engineering and Technology-Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Design-Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Operations Analysis-Analyzing needs and product requirements to create a design.
• Systems Analysis-Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Active Learning-Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving-Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking-Talking to others to convey information effectively.
• Systems Evaluation-Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making-Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Information Ordering-The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules e.g., patterns of numbers, letters, words, pictures, mathematical operations .
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Inductive Reasoning-The ability to combine pieces of information to form general rules or conclusions includes finding a relationship among seemingly unrelated events .
• Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Fluency of Ideas-The ability to come up with a number of ideas about a topic the number of ideas is important, not their quality, correctness, or creativity .
• Speech Recognition-The ability to identify and understand the speech of another person.
• Interacting With Computers-Using computers and computer systems including hardware and software to program, write software, set up functions, enter data, or process information.
• Updating and Using Relevant Knowledge-Keeping up-to-date technically and applying new knowledge to your job.
• Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
• Identifying Objects, Actions, and Events-Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Thinking Creatively-Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Organizing, Planning, and Prioritizing Work-Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Analyzing Data or Information-Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Investigative-Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
• Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Realistic-Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
• Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
• Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Analytical Thinking-Job requires analyzing information and using logic to address work-related issues and problems.
• Adaptability/Flexibility-Job requires being open to change positive or negative and to considerable variety in the workplace.
• Integrity-Job requires being honest and ethical.
• Initiative-Job requires a willingness to take on responsibilities and challenges.
• Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Persistence-Job requires persistence in the face of obstacles.
• Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Independence-Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
• Working Conditions-Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
• Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
• Converse with customers to determine details of equipment problems.
• Reassemble machines after making repairs or replacing parts.
• Travel to customers' stores or offices to service machines or to provide emergency repair service.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Advise customers concerning equipment operation, maintenance, or programming.
• Test new systems to ensure that they are in working order.
• Assemble machines according to specifications, using hand or power tools and measuring devices.
• Operate machines to test functioning of parts or mechanisms.
• Maintain records of equipment maintenance work or repairs.
• Install and configure new equipment, including operating software or peripheral equipment.
• Bare printed circuit boards-Field replaceable units FRU
• Cable accessories-Cable verifiers
• Network analyzers-Asynchronous transfer mode ATM analyzers Synchronous optical network SONET analyzers T-Birds Telecommunication analyzers
• Signal generators-Portable signal generators Test pattern generators
• Stripping tools-Wire strippers
• Technology used in this occupation:
• Electronic mail software-Email software Microsoft Outlook
• Enterprise application integration software-Extensible markup language XML Extensible stylesheet language XSL IBM WebSphere
• Operating system software-Linux Microsoft Windows UNIX
• Transaction security and virus protection software-Symantec Norton Antivirus Virus detection software
• Web platform development software-Hypertext markup language HTML JavaScript Microsoft Active Server Pages ASP
• Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mechanical-Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Engineering and Technology-Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Education and Training-Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Repairing-Repairing machines or systems using the needed tools.
• Equipment Maintenance-Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
• Speaking-Talking to others to convey information effectively.
• Complex Problem Solving-Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Quality Control Analysis-Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Time Management-Managing one's own time and the time of others.
• Troubleshooting-Determining causes of operating errors and deciding what to do about it.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
• Finger Dexterity-The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Near Vision-The ability to see details at close range within a few feet of the observer .
• Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Information Ordering-The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules e.g., patterns of numbers, letters, words, pictures, mathematical operations .
• Speech Recognition-The ability to identify and understand the speech of another person.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Arm-Hand Steadiness-The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers-Using computers and computer systems including hardware and software to program, write software, set up functions, enter data, or process information.
• Repairing and Maintaining Electronic Equipment-Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic not mechanical principles.
• Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
• Updating and Using Relevant Knowledge-Keeping up-to-date technically and applying new knowledge to your job.
• Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Identifying Objects, Actions, and Events-Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Analyzing Data or Information-Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.