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Project Management Resume Profile

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Objective

To find a position with a company in Information Technology where my years of experience in managing desktop hardware from Operational Support to Project Management will be beneficial to making managing enterprise environments more efficient and cost effective.

Professional Experience

Project Management

Confidential

  • SCCM Administrator Member of project team to upgrade SCCM 2007 to SCCM 2012 and Upgrade Hospital network to Windows 7 desktops
  • Maintain and upgrade server hierarchy, implement Roles Base Administration and Wake-on Lan, Support OSD imaging by assisting techs in field in troubleshooting issues.
  • Develop processes and provide documentation Application Deployment, RBAC administration, OSD imaging, managing collections
  • Plan and implement CU3 upgrade to 2012 hierarchy.
  • Assist in planning on additional Distribution points as company acquires more hospitals.
  • AD administration in multi-forest domain enterprise
  • Analyze logs and provide tier 3 support for Hospital Regions

Confidential

  • Infrastructure Project Coordinator assigned to Chestnut Hill hospital in Philadelphia to coordinate deploying hardware for a Clinical application conversion to Cerner and Upgrade PCs from Windows XP to Windows 7
  • Assess and Plan a IT deployment including managing inventory of needed hardware, developing processes and procedure to deploy equipment.
  • Maintain and manage inventory resources.
  • Manage a team of Infrastructure engineers to deploy hardware.
  • Work closely with local IT Director and management to ensure proper and timely deployment of IT equipment
  • Hire local contractors, train to corporate policies and direct their work on a daily basis.
  • Coordinate with vendors to install network drops, power drops, and mount hardware on walls as needed.
  • Manage PC group membership using A.R.S. to manage groups in Active Directory.
  • Provide reports to management as needed and work with Cerner and Infrastructure PMs to meet project timelines.

Confidential

System Engineer

Responsibilities:

  • 11 years Desktop Support in Windows environment XP,7, some MAC with 6000 users Peripherals support printers, scanners, USB devices, mobile devices, Applications.
  • 6 years as Desktop Team Lead and Supervisor.
  • Coordinated a variety of IT projects from the Desktop side including Clinical application upgrades and new application implementations, McKesson, Epic.
  • 4 years as Desktop Engineer performing Active Directory Management and SCCM 2007/2012 administration.
  • Release Management- Application deployment strategy, packaging, and delivery.
  • Change Management- Part of team that oversaw and approved changes in corporate environment
  • Designed and implemented peripherals hand-held scanners, mobiles clinical devices, wireless devices, mobile phone support.
  • Incident management and escalation practices.
  • Project Management Department moves, Opening of new clinics. Managing teams in deployment of IT equipment and software and meeting deliverables within project timelines.
  • 15 years of clinical application support- McKesson, Cerner, and EPIC.
  • Lead Engineer for development of new hospital in Everett -- Created imaging and application deployment processes. Implemented new patient and medication scanning system. Handled all escalations from desktop deployment team on project for network and application issues.
  • Personnel Management- hiring, training, task assignment, created Intern process. Manage daily operations, monitor trouble-ticketing system including managing escalation process.
  • Trained in ITIL theory and in using ITIL processes in production environment. Utilized Six Sigma philosophies to improve processes and develop new ones.
  • Application support Worked closely across IT departments with Analysts, PMs, and Engineers to help design and implement business solutions to improve productivity, work process, and data security.
  • Worked with Hospital and Department management to find solutions for customer needs.
  • Vendor management Created ordering, return/repair processes. Manage IT repair and replenishment budget as well as first Inventory and the process to maintain it.
  • VMWare admin, SCCM admin, Active directory admin, LAN troubleshooting, WIFI, WCS admin, Switch admin, Voip. Blackberry BES administration, mobile device support.
  • Familiar with regulatory environment HIPPA, ergonomic, recycle.

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