Program Project Management

Profile: Results driven program and project manager, excel in complex Project Management Office Program and Project implementations, Resource management and utilization, Development of cross-functional project plans and manage execution of tasks and completion of all deliverables, Service Delivery, Manage multiple and diverse resources across multiple global locations. Manage global program projects and service delivery, Change Control, Release Management, Responsible for business requirements, technical documentation, implementation phases and unit to user test sign off, Risk/Issue/Mitigation Program Process owner, Program Requirements process owner, and Solution Design.

Objective: Results driven meeting compliance indicators. A result-driven program manager concentrated on meeting objectives, delivering to the required time, cost, and quality, and holds performance to be more important aligned within procedures and guidelines.Value environment culture promoting high performance, freedom to lead and initiate, responsible as owner, highly aligned and promotes development.

Mission Statement: As the Program Manager, my first priority is to stabilize the environment, to identify and resolve the severity incidents while maintaining Service Level Agreement s , create an environment of cooperation and communications, to establish the core team of A level achievers and set a tempo or operations which will accomplish strategic plans and goals. Introduce and monitored process and controls to ensure environment changes are validated and approved. Through process governance, program delivery is high while platform severity incidents will decrease dramatically.

2010 Recognition: CSC NPD Presidents Award for Process Improvement Leveraged Service Solution LSS Secure services cloud environment. ROI implementation of the LSS infrastructure, a secure and cost saving's infrastructure model to reduce data center footprint while adding more clients to existing space.

Team Motivated, Initiative:

There are not more than five musical notes, yet the combinations of these five give rise to more melodies than can ever be heard. There are not more than five primary colours, yet in combination they produce more hues than can ever been seen. There are not more than five cardinal tastes, yet combinations of them yield more flavours than can ever be tasted.

Program Project Management

• Confidential prior authorization transactions, 470 million claims and encounters, and payments in excess of 52 billion annually for Confidential Medicaid providers. The system supports statewide eligibility verification, claims processing and the Confidential Medicaid website. Additionally, the call center handles and receives nearly a million telephone calls a year from Medicaid providers, and the claims processing unit performs digital imaging ad data conversion of paper documents. The critical systems, including eligibility verification, service authorization and pharmacy claims processing, are provided on a 24x7 basis. Nearly five e million recipients received health services through this program, with more than 75, 000 participating healthcare providers although about 150,000 are enrolled in providing their services and over 8,400 system users.
• Reporting to the Director of Confidential, Systems Development within the DOH Office of Health Insurance Programs, Division of Systems, assist in the oversight and direction of the operation and evolution of the Confidential Medicaid Management Information System, eMedNY, encompassing all aspects of the operation and evolution of the Confidential claims processing subsystem, including developing systems requirements for budget initiatives and other projects. The claims subsystem manages the information and decision support systems needed to make appropriate Medicaid payments for covered services, maintain reference files, and create financial reports as required by law and DOH policy as it relates to the NYS Medicaid program the subsystem also supports the enrollment and eligibility determination of providers.
• Duties include acting as ongoing liaison with the fiscal agent contractor, other state agencies, local districts, providers and federal representatives. Additional duties include providing organization coordination and assistance as required to facilitate the implementation of Medicaid initiatives.

Program Manager Project Manager Experience

• Information Technology PMO Program Manager with over 10 years' experience, working with diverse global complex mid to large infrastructure and SDLC implementation program/projects, inclusive of all phases of the project life cycle. Proficient working in virtual environments supporting Global Initiatives, interacting with diverse remote resource and clients. Follow PMI, EVM and SDLC methodologies. Mentor junior and peer project managers and assigned IT Engineer staff. History of assuming troubled programs with results to align to triple constraint. Plan, monitor and deliver portfolio of projects by thoroughly documenting requirements and deliverables. Manage Global Fortune 100 Client Finance and Accounting implementation portfolio of HR image repository and workflow solution. Strong client, vendor and line of service relationship, negotiation and partnership building consistent program focus. Ability to rapidly assess and define solutions in line with process and lead programs and project teams to program business requirements, goals and objectives.
• Manage Global Fortune 100 Client Finance and Accounting implementation portfolio of image repository and workflow solution.
• Monitor 200m million MMIS contract budget through earned value management.
• Project to transition point of sales affiliate within four month timeframe included data center build, policy and procedures and core application deployment via Citrix, Microsoft 2003 server, Windows XP, SQL data base, intra and internet.
• Strong client, vendor and line of service relationship, negotiation and partnership building focus.
• Ability to rapidly assess and define solutions and process to lead project teams to the program goals and objectives.

Areas of Expertise

• Program Project Management Change Control Team Leadership Process Improvement
• Communications Estimating Risk Analysis Strategic Planning
• Scheduling MS Project Issue Resolution Budgeting

Technologies

• Intel Midrange SharePoint Mainframe Cisco
• F5 Big IP Citrix Technology Suite Cloud
• VMware DB2 SQL Storage Solution

Career Highlights

• Manage Fortune 100 Global Enterprise Finance and Accounting, Image Repository and Workflow client portfolio
• Direct portfolio accountability for all phases of global enterprise implementation of work flow processes and resource management.
• State of North Carolina Delivered US Medicaid Incentive Payment System
• Insurance Industry Delivered in-house developed auditing and claims handling environments for member and provider functionality
• Healthcare Implement member and provider web based claims and calculation tools on FACETS platform.
• CTO level reporting and planning reporting to internal and client management
• Program and Project Management of infrastructure and application, Design, Development and Implementation DDI and early production support projects utilizing agile and waterfall project methodologies and deliver within triple constraint and governance highly visible and contractual deliverables for NC MMIS account.
• Portfolio and Program reporting to PMO, senior management and peers
• Primary Lead PMO PM for the design, development and implementation of a 200m Medicaid Management Information System MMIS health care and health insurance program initiatives program using Earned Value Management process.
• Work independently while maintaining open lines of communications with management clients and vendor relationships
• Delivered 7million in contractual payments to CSC from the NC MMIS account for fiscal year 2009
• Medicaid incentive Payment System implementation for State of North Carolina second of two states using this process.
• Secure Leveraged Solutions Service: Provided ROI and achievable scope of work to deliver secure service solution, low cost, highly available and quick to market solution.
• Client Network Migration Migrated DEV and PROD application and infrastructure environments to a private, secure address space
• Early Implementation of Production and Business continuity services Recovered project to provide PROD and DEV backup and restore solution.
• Disaster Recovery/Business Continuity for NC State as evergreen process
• Core Network and VPN connectivity between CSC, State and Vendor sites
• Strong vendor and client negotiation and relationship building
• Process lead on Risk, Impact and mitigation monitoring for NC MMIS RISK ISSUE Process Management
• Data centers migration and integration
• Automated Call center integration
• Reputation for excellence in leadership positions
• Data center, network and corporate facility stand up and expansion
• Change Control Process Management

Professional Experience

• IT Program Project Manager - Financial and Asset Management, Workflow Program - Manage Global Enterprise Program supporting F A Workflow across global regions using SDLC, Agile and waterfall methodologies. Support disaster recovery exercises across diverse regional locations. Align current program and projects to rigorous project management processes and governance. Mentor junior and peer project managers and assigned IT engineer staff on project management core process.
• IT PMO Project Manager Manage Business and Technical requirement for Enterprise Projects - implement member and provider billing and benefits systems on the FACETS Trizetto platform.
• Delivered 3 contractual payment milestones for 7 million dollars to CSC for the North Carolina MMIS program. Implement Medicaid benefits and fraud prevention tool sets - COTS and in house development applications. Work effectively with the RDC PMO Best Practices. Received overall approval rating for IT IS North Carolina Project Management DAR. Monitor and report on 200m budget using EVM.

IT Project Manager

IT Roadmap Project Management Governance and Relationship Management. Implement insurance industry member and provider audit and benefit calculator tools utilized on a global enterprise level. Project managed the redesign of the MetLife flagship internet site. Manage multiple projects teams responsible for Global and Domestic Project planning requiring WAN/LAN, Storage, Infrastructure implementation, IT RISK and Recovery on AIX or WINTEL to include VMWARE and shared distributed infrastructure, reporting budget and staffing resource profile and burn rates into and project and program reporting managing tool. Responsible for managing data, project analysis, consolidating reports/plans, exception plans and one minute management reports and milestone presentations to executive management up to CIO level. Develop and guide scope of process to completion.

IT Infrastructure Project Manager

• IT Project Manager for SPRINT transition from affiliate to Sprint, delivered transition plan to close within client requested time line. Transition project include network WAN/LAN architecture, corporate infrastructure, asset management, point of sales and system policy and procedures.
• Project to transition point of sales affiliate within four month timeframe included data center build, policy and procedures and core application deployment via Citrix, Microsoft 2003 server, Windows XP, SQL data base, intra and internet.

IT Infrastructure Project Manager

Responsible for the coordination and completion of assigned projects to refresh servers, workstations and laptops, update system applications and network infrastructure. Oversee all aspects of, set deadlines, assign responsibilities, monitor and summarize progress of project s . Prepare reports for upper management regarding status of project. Experienced with a variety of the field concepts, practices, and procedures and I use my extensive experience and judgment to plan and accomplish set goals.