PROFESSIONAL PROFILE

Plans, coordinates and manages the execution of tasks, assignments and resources needed to fulfill software requests and project tasks analyzes processes installs, tests and validates software proficient interpersonal skills committed to producing quality deliverables on time proven record of customer satisfaction, self-starter and a team player handles multiple assignments

PROFESSIONAL ACCOMPLISHMENTS

Confidential

Software Coordinator

• Contracted by IBM to coordinate software installs and packages for SunTrust Bank
• Liaison between requesters, technical teams and management
• Analyzed current Non-Catalog Software NCS process to see if it could be enhanced
• Determined process improvements were necessary which also improved the End User Services EUS software install process
• Conducted meetings to get support from SunTrust, IBM and Apex Managers
• Planned, Implemented and Executed the new NCS process for feasibility functionality
• Educated requestors on the Non-Catalog Software process improvement
• Documented NCS process and prepared to put in Right Answers knowledge base
• Participated in weekly Software Hardware Review Approval Council SHRAC meeting
• Arranged for requesters of NCS to attend SHRAC meetings to get approvals
• Coordinated software installs and packages with teammates and Project Managers
• Created FAQ to answer questions about the NCS process and software packaging
• Managed software request queue regularly to make sure requests are handled
• Used Microsoft Visio to update workflow processes

• Performed project manager body of knowledge PMBOK disciplines for logistics
• Planned activities and tasks a needed to ensure productive workflow is maintained
• Set up and conducted interviews, refined hiring process
• Communicated with employees to boost morale and make sure requests are completed
• Kept clients informed of progress of their concerns throughout deliveries
• Negotiated with suppliers during procurement of equipment
• Utilized Microsoft Project and Excel to schedule and manage project tasks
• Monitored and resolved issues quickly and appropriately
• Refined and documented process improvement in Human Resources dept
• Conducted weekly team meetings to discuss lessons learned and new business
• Provided needed training to staff and followed up on technical research
• Implemented security process for handling personal identifiable information PII
• Attended PM and Small Business Association seminars to increase business knowledge

Confidential

• Completed 3 Software Development Life Cycles SDLC as a contractor for Social Security Administration SSA , release 1 and 2
• Tested the conversion of mainframe applications into web based user interfaces
• Wrote, revised and imported test cases into HP Quality Center
• Analyzed requirements to determine expected results
• Conferred with developers to clarify program intent
• Performed system integrated, functional, and regression testing
• Implemented software testing methodologies and best practices throughout projects
• Executed test scripts and scenarios to optimize system performance
• Tracked defects in Quality Center and recommended how developers resolved them
• Conducted debugging and root cause analysis of product defects
• Communicated test progress and results to Project Manager and management team
• Developed, revised and maintained procedures and working processes
• Met objectives as assigned and interacted with the project team
• Attended meetings with leads, PMs, developers and client to discuss objectives

Confidential

• Completed 2 SDLC as web software tester contractor for Center for Medicare and Medicaid Services CMS Physicians Quality Reporting Initiative PQRI project II
• Validated data submitted into Oracle PL/SQL databases by executing queries
• Conferred with developers to clarify output expectations
• Performed web testing methodologies for Electronic Health Record project
• Validated multiple Management Reports on a monthly, quarterly and yearly basis
• Conducted ADA American Disabilities Act Compliance assessment testing with JAWS
• Assisted business analyst to update requirements via document analysis
• Created Power Point Presentations for my QA team, leads and managers

• Completed 2 SDLC as a contractor for CMS PQRI project phase I
• Achieved CMMI Level 3 by adhering closely to processes and procedures
• Tested and evaluated new upgrades to clinical systems
• Executed test scripts based on business requirements and technical specifications
• Designed workflows based on medical claims and clinical measures
• Documented, analyzed and monitored defects for development team to fix
• Peer Reviewed Test Cases/Scenarios, emails and documents of diverse team members
• Created a grammar sheet for team members to reference for improved communication
• Organized and tracked progress of clients understanding of clinical measures

Confidential

• Supported Meal Pay lunchroom application created by internal programmers
• Documented resolutions in Knowledge base to assist in training new team members

Confidential

• Supported Motorola HRIS Human Resource Info System
• Recommended ways to increase teams ability to answer phones faster improving overall response by 12 percent and increasing customer satisfaction by 25 percent
• Developed FAQ for team by analyzing previous issues and their resolutions
• Liaison between Goodyear support and HRIS analysts during implementation phase
• Gathered requirements for the implementation of the Rohm Haas help desk
• Created training documents to assist team to use system applications

Confidential

• Supported General Motor SPO Small Parts Operation
• Maintained Asset Management database
• Adhered to stringent SLA Service Level Agreements

• Computer software support for US Foods and other outsourced companies

Confidential

• Processed data used for benchmarking health care provider billing systems
• Maintained accuracy of Access database in Unix environment
• Resolved health care client issues by querying database for answers
• Updated documents, procedures and SQL scripts