Skills

• Managing Multiple Projects
• BMC Remedy IT Service Management ITSM
• Project scheduling and Budgeting
• Essentials of Leadership Coaching
• Project Risk Management
• Managing Issues Resolving Conflict
• Time and resource management
• Personal Productivity Decision Making
• Coaching to Performance Expectations
• J2EE Programming
• Financial Management Fundamentals
• Telecom, Datacom and Network
• Project Management - Government
• Contract Procurement and Closure
• IT Business Analyst
• Market research Analyst
• Institute of Business Analyst IIBA
• PMI- Project Management Institute PMP- in process
• Brain bench Project Manager, Product Manager,
• IT Business Analyst, Market Research Analyst
• Agile-Scrum Methodology
• All India Mgt. Assn. AIMA
• Information Technology Infrastructure Library ITIL

Employment History:

Confidential

Project manager/ Sr. BSA/Manager

Confidential leading providers of Voice, data, Internet Protocol IP and wireless communications services. TELUS provide and integrate a full range of communications products and services in Confidential As a Sr. Business Systems Analyst/Team Lead/Project Manager my main responsibilities include:

• Serve as a liaison between IS project team and the business community
• Define and Manage Project scope, Budget, Time, Resource and Risk throughout out SDLC.
• Understand Business needs and facilitate Requirements Gathering Sessions RGS with Clients.
• Analyse End-to-End Business process for Gap Analysis and Design IS workflow processes.
• Document Business, Functional and Technical Requirements Specifications.
• Create use cases, workflow Design, UML diagrams, User Interface UI prototype artefacts.
• Participate in various JAD sessions with Solution Architect and Application Designers.
• Adhere to methodology company processes and procedures andfor project delivery.
• Define metrics and performance goals for the application.
• Project planning, budgeting, resourcing, tracking, status reporting and closure.
• Prepare proposed solution blueprint in alignment with Business and enterprise Architecture.
• Interact with management at different level of organization to represent project team.
• Work with other IT cross functional team to ensure that the stake holder's needs are being met.
• Evaluation and implementation of COTS and work with vendor organization.
• Conduct Knowledge Transition session with Design and Development team to ensure their clear and complete understanding of the requirements.
• Collaborate with business partners and enterprise architects for the alignment of business architecture and technology roadmaps suitable in meeting the corporate strategies and priorities.
• Manage software operations for a portfolio of IS applications web based, Client-Server, Main frame and web based IS projects and program 1 to 5 Million dollar in the area of Order entry, Order status and Contract management catering to the SMB market segment of Business solution.
• As an acting Manager IS, for Business Transformation - Dev Support group responsible to manage a software project development and application support team. My main responsibilities include:
• Manage software operational support and Maintenance of designated applications.
• Lead the User Acceptance Testing activities on behalf of IS team
• Review and present prototypes with Business stakeholders, TELUS Brand team to ensure that its needs are properly transformed in the proposed solution.
• Budget and track the Capital Operational financial expense spend on project, support Admin.
• Drive estimates and Monitor Project deliverable efforts, resource plan, Training Recognition.
• Work with Project Management Office PMO , business partners, Enterprise Architecture, Environment Management, and Release management for successful project delivery.
• Leading a highly engaged and skilled team of Solution Architects, Business System Analysts, System Analysts, Developers and contractors.
• Providing day to day support, direction and coaching to team members.
• Efficiently utilize and allocate the available resources in alignment with the changing priorities.
• Provide an encouraging environment and developmental opportunities for the responsible team members to enhance their technical and professional skills as necessary for their career growth.
• Work with each team member to define their performance objectives and evaluation parameters.
• Provide oversight to the assigned IS Project managers to ensure the successful delivery of large scale capital projects as per TELUS methods and adopted project methodology Waterfall or Agile
• Ensure timely resolution of the reported production issues as per the SLA.
• Prioritize Plan for operational initiatives to support evolution and retirement of IT applications.
• Work with vendor management team for short term staffing and assessment of impacted RFPs.
• Manage relationship with preferred vendors for offshore/short term staffing of capital projects.
• Select, Hire and retain suitable and talented skilled professionals.

Projects Undertaken:

Confidential ITSM product suite customized as a scalable solution duly integrated with External client portal and enterprise billing system and can be used as a product for onboarding ongoing Large complex customer's customers with Information technology Infrastructure Library ITIL standards and guidelines.. ITSM modules included, CMDB/Asset Management, Change Management, Service Management, SAP Analytics.

Project Role: Lead BSA/AT Test Lead

Confidential application development initiative is to deliver contractual obligations for Govt. Of Canada Shared services to enhancement of service management web portal for Analytical cubes and reports for network performance reports, service implementation, Trouble tickets incident management as per the stringent contractual SLA's and OBPM Change management/CMDB Solution with ITIL standards.

Role: Project Manager/Lead BSA

Confidential real time analytical data and graphical reports from Legacy ordering db, data marts and enterprise data warehouse.

Project Role: Project Manager/ Scrum Master responsible for overall project delivery.

Confidential initiative created to re-engineer processes for order entry, pre-qualification, service fulfillment interfaces, customer care, billing, collections, credit management, and contract Management and develop the supporting systems necessary to realize the future mode of operation for Small medium Business market segment.

Role: Lead BSA:

Responsible to lead a team of 8-10 BSA's from various impacted functional streams. My role on the program is to provide the program level oversight for effective scope management, architecture, analysis and design related functions.

Confidential designed to better serve the unique needs of the small business customer and create a competitive advantage for TELUS in the targeted market segments.

Project Role-Lead BSA/Project Manager

• The program is designed to offers TELUS Voice and Data products as Business one bundle . My role on the Business one program has been to overall lead and mange various project management functions and program level oversight to successfully implement a Java based Pricing and order work flow tool in West, Ontario and Quebec via multiple project phases.
• evaluate New Contract management system offered by external vendors and integrate with disparate data sources and internal systems to increase capability, enhance customer experience and reduce cost.
• My role on the project has been to perform the various analysis functions and assist the QA and Business UAT group with planning and execution of Test scripts in UAT phase.
• provisioning of TELUS voice services. The objective of the project was to develop a solution to increase the productivity by reducing the time to provision LD orders and improve customer experience on large customer wins.
• application used by TELUS employees for service discounts. The project required implementing the changes to TSD application and integrating it with the infrastructure of Imagine suite of application.

Project Role: Project Manager.

• My role on project has been to define project plan manage the project.
• improving financial reporting accuracy and Reliability of corporate disclosures. It requires all publicly traded companies to perform an annual assessment and certification by the CEO and CFO of the effectiveness of the design and operations of the company's internal controls over the Financial Reporting Process. An audit of management's assessment of Internal Controls by the External and opinion on the effectiveness of the internal control environment in the company. Based on the gaps identified in the SOX audit, the project required to plug the gaps in the overall bid-to-bill processes by making changes and enhancements to multiple systems that were mainly the subset of ordering, billing and contracting systems.
• efficiency of web operations and improve content and the online experience for clients by developing the web interface for the TELUS consumer segment. The project was developed by implementing a solution based on BEA web-portal and EMC Documentum solution.
• methodology to migrate the static web content from the existing site to EMC Documentum platform.
• Technology and tools: MS-Project. Visio, Sharepoint, MS-Office, Java, Oracle, SQL, Documentum, AMDOCS, Upside, Cognos, Jasper, OBPM, BMC Remedy ITSM Suite, .Net

Position: Business Systems Analyst Contractor

Confidential is one of the world's leading providers of communications services, such as Local, Long distance, Cellular and other wireless and wire line telecommunications services, including broadband, and other services is a leader in Confidential telecommunication Industry. The Market segments encompass from Retail, National Small and Medium Business to Global organizations. As part of Verizon.com requirements architecture and design RAD team my role was to Analyze and Design the software product development and enhancement initiatives. The main responsibilities include:

• Attend Requirements Gathering Sessions RGS with Business Clients and Requirements Management team for a clear understanding of problem domain and impacted business units.
• Assist requirements management team to create the Business requirements document BRD .
• Facilitate JAD sessions with development teams to access the impacts to various software application, associated gateways and related databases.
• Document Software Requirements Specification SRS .
• Prepare a General Design Document with Use cases, process flows and UML diagrams.
• Organize walkthrough and Sign off meetings with Business and Development team.
• Review software architecture, Detail Design, data modals document.
• Co-ordinate and communicate with the offsite and offshore teams.

Confidential

Position: Data Analyst Contractor

Confidential telecommunication Industry providing telecommunication and data services from individual consumers to global organizations. One Sprint FIS- Data warehouse project integrated existing financial information data warehouses, data-marts and reporting systems of all Sprint Business divisions into a single One-Sprint Data warehouse. It provides a single Finance Data Store to consolidate core Customer and Revenue information from Sprint's legacy customer and billing systems and also creates the reporting repository to consolidate both sprint customer and externally provided data on prospects.As a Data Analyst my role on the project was to perform analysis of existing PCS, Local and Long distance divisional finance customer and revenue data warehouse, application data and data marts to determine what legacy mart/warehouses/application can be turned down after the successful implementation of One-Sprint Data warehouse. The job entails:

• Ad-Hoc querying of existing databases.
• Writing SQL statements to query the database usage.
• Identify users with any probable impact of the turndown of existing data mart.
• Interact with user/groups/ business stakeholders to conduct interview for the usage of DW.
• Analyze the existing database usage vs. One-Sprint data warehouse to verify the probable impact.
• Update the One-Sprint database management group to ensure the impact is considered and mitigated before turndown.

Software environment and tools: Teradata, Oracle, SQL, Toad, Query man, Excel, PowerPoint, Visio.

Confidential

Position: Business Systems Analyst Contractor

Confidential a divisionCity of Tulsa, OK. THA manages Federal and State funded programs to provide Housing and Development options to low income groups. The project PMBEI Platform Migration and Business Process Enhancement Initiative was an initiative to migrate THA's existing software systems from FoxPro to Microsoft.net windows based platform. The entire project comprise of 29 Software applications in use for managing the Public Housing and Section 8 program, maintaining the Housing Properties and other business applications. PMBEI was a joint effort by THA's MIS-team and Xyant Technologies. As a Business System Analyst I was responsible for the analysis of 12 software modules in relation to the overall PMBEI Project. My role in the project was to:

• Understand the current business process, regulations and procedures.
• Review existing software applications to understand the software work flows in relation to the business process.
• Review FoxPro Code to identify the Application Dependencies and interfaces among various software applications.
• Work with Program manager to Define Project Scope and Project Schedule.
• Liaison with Project Champions and meetings with project stakeholders and users.
• Facilitate brainstorming sessions with user groups to gather business requirements.
• Document functional, software requirementsand Use Cases for each software module.
• Co-ordinate the implementation efforts with technical team for Design, Development and QA.
• Organize project meetings to discuss the project status, risks, issues and feedbacks.

Software environment and tools: FoxPro, VB.NET, SQL Server, Visual Studio.net, MS-Office, MS-Visio.

Confidential

Position: Systems Analyst Contractor

Confidential is Software Development Company exclusively into development and management of retail software products for Pharmaceutical industry.The RxKey is a Windows based Pharmacy Management Software for Pharmacy retailers to manage entire Pharmacy management functions. The Key Functions includes Customer Record Maintenance, Doctors record Maintenance, Maintaining Insurance Plan information, Prescription Processing, Insurance Claim Adjudication, Drug Data Maintenance, Pricing, Drug Inventory and Purchasing, Accounts Receivable and Reporting. The application interfaces with the Point of Sales POS , Electronic Signature Capturing System ESCS and a web based application RxKey.com. The application is a conversion from the existing UNIX based Legacy application in COBOL with the windows based Client-Server application. The Rational Unified Process RUP Methodology was adopted for entire Analysis, Design and development. As a Systems Analyst my role in the project was to:

• Understanding Current Business Process and proposed Business process.
• Conducted JAD sessions with the Subject Matter Experts SME , key business users and other stakeholders.
• Facilitate Requirements gathering sessions.
• Analyze Business requirements for IS gaps.
• Documenting Software Requirements Specifications.
• Writing Business and System level use cases.
• Object Oriented Analysis and UML diagrams as per RUP.
• Writing Test case to validate requirements.
• Providing inputs to designers for Software Architecture.
• Coordinate with Development team for necessary feedbacks.

Software Environment and tools: XP, VB.NET, Visual Studio, SQL, MS-Visio, Rational requisite pro.

Data Analyst

Confidential is a non-profit Federal and State funded organization to implement career development programs for minorities. As a Data Analyst I successfully performed the following tasks:

• Developed and maintained various organizational databases such as the databases for the WIA Youth Program and the RYA Youth Program
• Designed and developed the database for the Communications Department for inter-organizational communications using MS-Access 2000 in a Windows 2000 environment. Primary responsibilities included:
• Provided system study and gathered user requirements.
• Performed analysis and physical/ logical design of the database.
• Created databases and set table spaces for maximum performance.
• Estimated size of tables and indexes and then created the tables and indexes.
• Created new databases from existing systems and renamed the database.
• Created functional queries and reports for overview.
• Performed periodical exports.
• Created users and granted roles and privileges to users.

Confidential I was part of the Application support group providing field application support to the internal customers and E-solutions group for providing support to external customers on the web based online tax preparation. The Online Tax Product was a web based application for preparing and electronic filing personal income taxes by

• Creating an online customer account and verifying customer info. from Social Security Server
• Capturing user inputs for income and tax components and providing related tax information
• Validating the relevant IRS and State tax rules and suggestions for possible corrections to errors.
• Processing online payment and electronically files the tax return to IRS or State tax server

Sr. Manager- Offshore Project development

Confidential was a software development company with its offshore development center in Bangalore, India. As a Sr. Manager I Represented the U.S. operations as member of the Core Management Team providing analysis and project coordination for offshore development of software projects. The job entails:

• Prepared Techno-commercial proposal.
• Performed requirements gathering and business analysis.
• Documented software requirements.
• Define the scope, schedule and budget.
• Maintain the Project Management Plan and ensure the project is delivered on time.
• Coordinate and Review the overall offshore project development efforts.
• Review and Document the project progress status against the defined project plans.
• Monitor risk, issue and scope changes
• Ensure that the delivered product meets the client's expectations.
• Utilized Project Management tools MS Project 2000, Rational Requisite Pro, Visio 2002, Access 2000, Word, PowerPoint, Excel, Outlook, and Net Meeting.

Major projects included:

• Web Spider Crawler - This web-based application is a data-mining device that clients utilize to target market by obtaining telephone/fax numbers, e-mail addresses and URLs. It crawls through the Meta tag keywords, and page title from websites and the Who Is directory, as well as RIPE.net database. It is capable of fetching clean usable data to the database such as SQL, Access, and Oracle. Utilized HTML, DHTML, Java Script, Java 1.2, JSP, J2EE, EJB 1.0/1.1, Visual Cafe with WebLogic Server 5.1, SQL 7.0, and Oracle.
• Data Filters - CGI filters to parse and remove unwanted text from raw data and put them into database format in text or coma delimited format for easy import to Excel or Access. Developed utilizing CGI, Perl, Access, Excel, SQL 7.0, and Oracle.
• Job Recruitment System - This intranet application allows employees to view and apply online to job openings within the organization. It also allows the Administrator to add, delete and modify in-house job openings. An automatic email response is forwarded to the hiring manager and recruiter. Environment included HTML, VB.NET, ASP, VB Script, Java Script, and SQL.
• Fleet Management System: The intranet application allows the Inventory and accounts department of company to manage their fleet of company owned vehicles used for business purpose. The application has the functionality to manage the inventory or vehicles, schedule regular maintenance, track fuel usage, cost of maintenance, repairs and fuel. Environment included HTML, VB.NET, ASP, VB Script, Java Script, and SQL.

Jr. Project Manager

Confidential is a system integration company based on Wall Street Confidential .com was dotcom portal. As a Jr. Project Manager I was responsible for the delivery of a web-project focused on the chiropractic community forchiropractic.com . The project included design and development of a patient tracking tool, a chat/bulletin board to enhance patient-doctor interaction, an online vendor interface for the Purchasing Department, e-magazine resources for chiropractic community. The Project was managed using the Rational Unified Process RUP approach. While the project was cancelled before the complete implementation, as a Project Manager my job entails:

• Define the project iterations.
• Maintain Project Management Plan
• Ensure that all requirements and project plans are communicated to team members.
• Define team member roles and expectations.
• Manage the project scope, schedule and budget.
• Represent the project team at client meetings.
• Regularly measure and monitor project progress

Project Manager - Web Projects

Confidential was an IT company offering web-based solutions in the Confidential. My Role within in the entire software development lifecycle was to interface between the client and the technical development team. Primary responsibilities involved:

• Performed validation of project.
• Project planning, scheduling and budgeting.
• Provide Project Management expertise to mange the projects.
• Define and manage process for system design, development, testing, and implementation.
• Ensure that a quality project is delivered in time which meets client's expectations.

Managed web and Client/Server projects such as:

• Archspan.com and Medspan.com A portal web site for the architectural and medical community providing B2B and B2C services. The project involved a large 20 member team to develop a extensive portal components.
• Supercircle.com - A B2B site for an automobile parts manufacturing firm. Provided front-end design, as well as back-end development modules. Project team size was five.