Summary:

Senior Project Analyst offering more than 10 years of experience in a diverse range of IT project management and business analysis activities. Areas of expertise include ENTERPRISE IMPLEMENTATIONS SYSTEMSENGINEERING RISK/COMPLIANCE SOFTWARE/RDBMSDEV, vendor client relationships, cost reduction, remediation and avoidance, business process reengineering, software testing and Development, and system integration for Healthcare Medical devices , Financial, insurance and broadcast technology companies

Professional Strengths and Abilities include:

Responsibilities and Accomplishments:

• Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies and NGEN P2P ERP implementation of next generation of transfer of monies.
• Application lifecycle management using HP ALM and Siemens teamcenter.
• Acted as the conduit between the business and the IT teams.
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed Infrastructure enhancements.
• Educated and helped technical team to understand and to convert the business needs BRD into functional and non-functional system requirements SRS by coordinating with the business on a non-technical level, and with the System Analyst on technical level which led to a solid requirement traceability matrix in the process.
• Created Use Cases, Use Case Diagrams, Activity Diagrams and Business Flow Diagrams using Modeling tools such as MS Visio.
• Excellent working knowledge in Agile, Waterfall, Scrum methodologies and SDLC.
• Conducted SIT, UAT and JAD sessions developed and maintained quality procedures as a facilitator to gather requirements from the Business Users, Technical Teams and the SME's.
• Organized and Documented Business Requirement Document BRD and High Level Design Document HLD .
• Collaborated with the business to analyze and deliver technology solutions that enable the customer to meet their business objectives.
• Facilitated, participated and lead meetings with various teams involved and established a strong working relationship/understanding.
• Worked on the Problem resolution team in providing root cause analysis and troubleshooting of production problems.
• Collected and documented business process as well as business rules and provided key input in working with users in defining project and system requirements.
• Expertise in Process Re-design, and Business Process Re-engineering.

• Facilitated meetings with department Managers other Business Analysts, and IT team for defining business requirements and user acceptance testing UAT standards.

• Worked with the software architects / developers to ensure that the applications conform to internal and external user requirements.
• Used Clarity for Timecard tracking and assignment of resources to a project.

PROFESSIONAL EXPERIENCE

Sr. Project Manager

• Took ownership of projects Abacus 3.1 TMV and Abacus Customer Complaints Remediation - worked with teams to resolve obstacles and deliver projects on time and on budget.
• Identified project resource requirements, established team roles and responsibilities, Drove implementation of programs by establishing strategies, schedules, budgets, and financial analysis.
• Provided clear direction on product development requirements to meet expectations of external customers and business stakeholders.
• Provided financial analysis and justification for new projects.
• Accountable for core team performance, project schedule and execution, budget commitments.
• Identified project risks early and resolved, mitigated as appropriate.
• Monitored and reported project status. Interacted with the leadership, development and quality team through program updates and reviews with all levels of management.
• Familiar with project management tools and processes. Utilized Baxter's Project Management Methodology, compliant with Baxter Medical Products procedures and processes.
• Anticipated potential conflict situations and managed to drive win-win outcomes.
• Handled product life cycle management applications using HP Application lifecycle management and Siemens team center BETA .

Confidential

Sr. Project Manager

Provided Business Strategic analysis and management support to the E-Commerce and Mortgage-TCOE Information Technology release projects, which included DODD-FRANK regulatory projects.

• SME in Online and Mobile Transfers application Ecommerce/Online Banking , Equator Dodd Frank - Mortgage Technology and is the POC for the newly developed NGEN P2P In collaboration with Wells Fargo Bank and Chase Bank, Online banking-ERP Implementation and Equator Mortgage application.
• Developed and nurtured working relationship with business users/Champion Owners of the Product and helped them with KT and testing that was done on the business side.
• Handled interaction between technology teams of 2 BANKS for a 180 Million dollar project i.e. Next Generation Payments NGEN P2P, ERP Implemented system .
• Documented facilitated review sessions with Development and Environments team per the in-house SDLC methodology and complied with process followed.
• Designed and created production model, which was part of building, out a scenario for performance testing to ensure hardware and software feasibility.
• The production model depends on the data that is mined and used from an application called web trends which essentially provides the current activity on the production pages of the application.
• Budgeted and executed the specifications based on the needs of a project for buying Load Generators Servers/Blades for Performance Testing.
• Implementing work breakdown structure WBS for my immediate team.
• Managed and coordinated schedule for web service delivery and deployment of code by multiple teams into the production environment.
• Set up and managed a centralized control room during project release which ensured all stake holders were on site and accounted for when project was deployed into production environment.
• Complied and reported Daily Status on development, UAT and SIT test execution from offshore and answered questions relating to the execution reports and highlighted issues and escalated issues as appropriate.
• Documented requirements to integrate applications into a currently utilized COTS application Equator and ensure adherence to DODD-FRANK regulatory guidelines.
• Responsible for Completing and submitting project deliverables to meet project schedule and milestones.
• Developed Approach creation for Equator and DIL DEED in LIEU and conducted all the reviews of the respective documents from development to testing groups for this product.
• Managing Vendor Client Relationships on Critical Projects.
• Managed and analyzed project risks and schedule.
• Conducted meetings with Business Partners and Developers on change requests, Critical Issues, and modifications.
• Managed and analyzed project risks and schedule.
• Used clarity Extensively to ensure all resources Assigned to my project is budgeted for against different projects that they are assigned to.
• Conducted and Reviewed Integration and Smoke / Build Acceptance testing manually.
• Supervised and reviewed Contingency environment plan and risk assessment as per functional, Business requirements using Quality center, developed the Test Procedures and Test Cases using Software specifications.
• Responsible for the project from the PMO in the release management meetings to ensure approvals was given for the product to be released into production.
• Conducted and Participated in the Defect review meetings and Defect Triage meetings, to fix defects and update Quality Center appropriately.
• Using Quality center to manage requirements, test scripts and also defects.
• Responsible for conducting end-to-end testing of the application with Vendors providing direction on to how testing will be conducted in conjunction with vendor resources.
• Developed SIT traceability matrix between business requirements and test cases.
• Created and Maintained issues log to ensure defects were worked upon and testing was completed and signed off on those defects that were fixed.
• Handled Change Requests by capturing them in the available organizational templates thoroughly analyzing them for the impact on constraints.
• Written SQL queries in AS400 and MS SQL Server 2008, Queries written according to requirement for Mortgage technology project.

Confidential

Sr. Project Manager Claims IT

Provided direction, advice, technical assistance and related services to ensure project adherence to all established requirements and governance policies at the project and program level. Worked as a liaison between the Program Management Office PMO and the Project Support Team in claims IT division of Progressive IT.

• Provided enhancements Current state to Future State for existing functionalities and production support for the portal.
• Providing Executive leadership and the SME's a visibility into the project progress.
• Created activity diagrams, sequence diagrams, Content deck and Wireframes and helped in Architecture Design Solution by documenting an official BRD Client Side Requirements Document .
• Vendor BRD verification and HLD documentation as well as Change and Defect Management.
• Created As-Is and To-Be business models and associated narratives
• Worked extensively with product management, SME, Development team, and levels of management to build Backlog, Use Cases and Functional specifications.
• Provided guidance and directions on developing functional requirements documentation.
• Provided a level of service that led to promotion to the Project Management role.
• Conducted JAD Sessions Ecommerce periodically with various stakeholders at various phases of the Software Development Life Cycle SDLC to discuss open issues and resolve them.
• Collecting, reviewing, posting content, webinars, client references, collaterals etc., on web based application Claims IT .
• Assigning content specific access to business partners, third party vendors and customers
• Maintained and updated major changes/refresh on Claims IT Web application
• Worked with Industry Leaders and build Standardized pipeline package for Claims IT business flow.
• Conducted meetings to gather the information required to make sure that all of the components that are needed to develop the test plan were in place.
• Managed the Development and test assets in Test Director.
• Used Lotus Notes DB system for planning reporting and defects management.
• Handled Change Requests by capturing them in the available organizational templates thoroughly analyzing them for the impact on constraints.
• Developed Use Cases and Business Use case model after understanding the Business Processes.
• Successfully completed feasibility analysis on the Network operability, reliability, functionality and security of the existing Claims IT system and coordinated multiple fail over test between 2 facilities 2 different states .
• Assists PMO Risk Manager and Project Teams to identify new project risks and establish mitigation plans, as well update statuses for other risks Ensured project risk register was accurate and current.
• Customized Risks according to the standard operating procedures and developed a Requirements Management Mitigation Plan
• Maintained and monitored the Vendor release process.

Confidential

Project Manager/Business Analyst- Performance Engineering

The Managed services division of Confidential where it provides high availability data center, network, production, development and test services for DIRECTV billing Ecommerce and customer service. This project deals with the billing and non-billing applications of DIRECTV . This project technology initiative recognizes global needs to support dealers and dealer management in terms of their day-to-day operations as well as managing ever-changing events in future.

• Responsible for gathering user requirements and specifications for designing web-portal, documenting them within models illustrating clearly, the workflow of the online services to both the management and the technical departments design, developers, etc.
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes deployment
• Provided enhancements for existing functionalities and production support for the portal.
• Participated in hiring and staff supervision.
• Involved in the transition process of the DIRECTV project to HP-GDIC Global Development India Center . Was the POC of the directv.com Ecommerce performance testing team in India and made sure that the transition process of the project to the offshore was accomplished over a period of time.
• Trained new Engineers Knowledge Transfer Sessions who were scheduled to take up the testing phase after the right shoring had happened.
• Used Test Director 8.0 SP2 for planning and execution of auto/manual testing, reporting and defects management.
• Prepared result analysis and recommendations document to produce stable application before productions roll out.
• Reported software defects and interacted with the developers to resolve technical issues.
• Developed status reports to the test metrics and send them to the Management.
• Supervised and documented End-to-end testing, Defect tracking and follow-up using Test Director.
• Coordinated with DBA, engineering team, business analysts.
• Co-ordinate with production on the build release and development team on the new builds which was going to be put in the respective test environments.
• Was On-call Support for Non-production escalation on numerous occasions

Confidential

Business Analyst

Confidential companies offer life insurance and annuities products. Performance Test Engineer to multiple projects, which provides a series of tools to support the customers, services and provides online secured access to Account Information Center.

Responsibilities-

• Interviewed stakeholders to document requirements and process maps for the existing system
• Worked with users, stake holders and subject matter experts SME'S and gathered requirements analyzed them and subsequently used the Mercury products and design tools to model the requirements
• Responsible for identifying business requirements for the claims application through JADs, requirement-gathering sessions with business owners, technical SMEs and IT leads.
• Mapped the requirements to test scenarios and ensured proper test coverage.
• Organized and supervised formal reviews of product documentation requirements and design documents, system test plans
• Collaborated with IT department and continuously searched for new enhanced methods/automation to leverage data to optimize programs
• Conducted Issue/Defect resolutions sessions for all releases of the claims product.
• Provided training to the end users UAT, Business on Claims management system.

Confidential

Application System Analyst/Business Analyst Load Runner/Performance

Confidential one of the largest, independently held insurance companies in the Confidential. QA Engineer to validate the insurance annuity record-keeping system, and the interfaces to decision support system DSS and OLAP applications and reporting.

Responsibilities:

• Supervise a team of QA Team of functional test engineers in in-house and offshore facility working on multiple projects
• Analyzed the business transactions, user profiles and task distribution in a n-tier architecture
• Developed the LOAD TEST strategy and setup the performance test lab
• Gathered performance characteristics from database administrators, web server administrators and business analysts and developed Stress/Volume test plans
• Developed and enhanced LoadRunner HTTP VUScripts to simulate various business transactions
• Created goal oriented and manual scenarios to execute load on server resources and monitored the server performances
• Utilized UNIX commands and utilities top, vmstat to monitor the resource usage and server performance.
• Configured the scenarios using different timeout settings and runtime options
• Utilized LOADRUNNER scheduler to create various real time load scenarios
• Closely worked with server administrators and DBAs to troubleshoot the performance bottlenecks
• Analyzed the server response, resource usage under peak load
• Monitored and analyzed the response time, hits per second, transactions under varying load scenarios
• Analyzed the activity reports and performance reports and helped isolating and troubleshooting the performance issues.
• Formulated performance reports and defined performance bench marks
• Worked extensively on restating old databases to align with client needs and changing market requirements.
• Analyze all aspects of product markets, both current and pipeline. Build and manage predictive models as needed and work to set up measurement and tracking strategies
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Active participation in defect-bug review meetings and troubleshoot the technical bottlenecks.