SUMMARY

Creative, hands-on, solutions-oriented, PMP-certified manager, analyst, and client liaison for Leaders in highly regulated industries.With over 10 years experience leading large application development and integration programs and projects, I have a knack for motivating and empowering matrixed, cross-functional project teams to work cooperatively towards successful completion of complex projects. Vendors, project resources, and stakeholders enjoy working with me, as I encourage a collaborative team atmosphere with substantial communications throughout a program or a project. I expertly apply MS Project, MS Excel, and Clarity or similar tools to forecast and track projects, project tasks, project teams with 12 to 200 resources, and capital and expense budgets in the millions of dollars. I utilize risk mitigation plans to prepare for potential obstacles, and action plans to mitigate and resolve issues.

SPECIALTIES

• Project/Program Management, project/program governance, scheduling, status, risk/issues and change management of Information Management applications, infrastructure, and web projects for highly regulated Industry Leaders in Pharmacy Benefits Management, Medical Devices, Healthcare, Pharma, Gas Energy, and Telecom.
• Enterprise Content Management, managing migrations, upgrades, and web site security and administration of MS SharePoint, EMC Documentum, OpenText LiveLink.
• Validation and QA Change Management scheduling, overseeing, executing IQ, OQ, PQ test phases, test scripts.
• Resource Management/Functional Team Leadership planning, coordinating, and controlling cross-functional and geographically-distributed information technology technical staff.
• Process Management identifying current and new processes, standards and guidelines recognized business process improvement areas and IT project opportunities trained users and organizations in new processes.
• Product Analysis, Requirements, and Implementation facilitating market research, business analysis to identify needs/objectives of client or customer defined business requirements.
• Customer Relationship Management, acting as client advocate for issue resolution and process changes pre- and post-sales client support organizing and facilitating focus groups conducting quarterly/annual customer surveys.
• Training Development and Management by setting policy, creating, and implementing training programs. Wrote SOPs, standards, guidelines, policies, as well as user, process, and training manuals.
• Vendor Management for software vendor evaluation, contracting, and oversight.

SOFTWARE STANDARDS SKILLS

• Adept in:
• CA Clarity, VPMI, MS Project, MS Word, MS Excel, MS Visio, MS PowerPoint, Adobe Acrobat Pro, MS Publisher, XML, HTML, FrontPage.
• ECM Software, such as MS SharePoint, EMC Documentum, OpenText, LiveLink
• SDLC and Validation Methodologies for Infrastructure and Application Projects in Regulated Environments
• Labeling Technology Loftware Label Design and Print Management software
• ITIL Standards
• Knowledgeable in:
• Oracle EBS/database, PL SQL, XML
• GS1 Barcode Standards
• Data Warehousing and Reporting methods/tools.
• Change Management Trackwise QMS, Plateau, Remedy
• Pharma CTD and eCTD Submissions Publishing Tools ISI eCTDXPress, ISIPublisher, ISIToolbox, Thomson CoreDossier, DocuBridge, GlobalSubmit Validate/Reviewer, Thomson Insight Publisher
• GMP/GxP QA Validation methodologies and principles within regulated area
• 21 CFR Part 11 Compliance and Validation Standards and Guideline
• Pharma and Regulatory Affairs Standards and Software:
• Web Technologies, such as Portal Management, Java, JavaScript, J2EE
• Health and Product Registration Register, RegTracker, Insight Manager, DocuTrack

EXPERIENCE

Sr. Project Manager

Confidential

Managed the Billing Integration Program that successfully supported the merger between ESI and Medco by adding missing ESI billing and invoicing functionality to the Medco Legacy billing and invoicing systems for migrating clients and the Finance Organization.

• Represented Planning in a Business-Planning-Execution BPE program model for prioritization and assignment of pipeline and active projects within the Billing Integration Program.
• Forecasted and controlled 12 million budget that covered the work of 200 matrixed, cross-functional, globally-dispersed resources including 5 project managers and two Project Coordinators who were integral in the deployment of more than 100 integration projects.
• Executed full SDLC and iterative processes of sub-programs and projects within the Program acted as project manager.
• Forecasted and tracked the budget and resources on a weekly basis, and reported status to the Business, the Planning Team, and the EPMO.

Sr Project Manager

Consolidated client benefit and drug coverage plans into one claims adjudication engine for clients of a leading pharmacy benefits service provider that were being migrated to single engine. Followed waterfall and Agile SDLC methodologies to make changes in Oracle/HPNS/IBM infrastructure servers and custom applications for phased-in migration of benefit and drug coverage plans. Implemented real-time pharmacy/medical transactional processing across MQ channels between adjudication systems and medical integrators.

• Controlled 1.5 - 2 million budgets per project, managed globally dispersed BA, IT, and QA project teams of 12-48 resources.
• Member of large internal and client PMOs, using CA Clarity and MS Project for developing project plans, allocating resources, tracking tasks, and approving timesheets. Trained and certified as Scrum Master.
• Created Statements of Work for project funding submitted weekly status reports administered project Sharepoint web sites and set up user/group permissions to store collaborative SDLC and stage-gate deliverables.

Project Manager

• Reduced call volume by 60 in Healthcare Clearing House call center by re-engineering and automating processes for records management, client service resolution, and real-time electronic transactions for eligibility, claims inquiries, error acknowledgements, and remittance/claims processing.
• Eliminated labeling CAPAs by replacing entire enterprise labeling system in LifeCell. Applied waterfall SDLC methodology to: implement validated third-party web application for monitoring printer and redundant servers redesign labels using third-party design module install and validate new Zebra labeling printers update infrastructure to support print server communications and reporting, by customizing Oracle EBS front end Oracle forms, layouts, setups and Oracle 11g database.
• Managed cross-divisional, cross-functional project team of 25 IT, test, and operations resources. Interfaced with other department heads, including Regulatory Affairs, Manufacturing, Legal.
• Acquired expertise in Loftware label template design, GS1 barcoding standards, 2-D matrix scanning, Loftware label printer/print server administration.
• Administered SharePoint project web site for SDLC deliverables used MS Project for resource allocation, tasks, and tracking schedule provided monthly PowerPoint status reports to Executive Steering Committee. Project Manager,
• Managed infrastructure and web portal projects to automate manual processes and improve business processes. Projects included upgrades to custom application and web portal for claims status and member benefits create directories and permission groups for user access to web portal upgraded Oracle infrastructure by developing automated acknowledgements and fixing broken transactions.
• Utilized MS Project and MS Server for tasks, tracking schedules, creating dashboards.
• Trained Client Service team on new processes for streamlining issue and exception resolution.
• Defined ITIL services, service levels, and KPIs for new processes.

Sr Project Manager

• Trained and supported internal project managers using MS Project for staffing profiles, project schedules for waterfall SDLC methodology, and budgets.
• Developed staffing profiles, waterfall SDLC for 3.5 million project to implement third-party web application and gas station equipment for broadband credit card processing and pricing analytics.
• Interfaced with Marketing Communications teams to identify and track their tasks/milestones into project plans.
• Set up and managed collaborative web sites in SharePoint Content Management system defined and built directories and permission groups maintained project calendars, issues, tasks, and SDLC deliverables in SharePoint.

Sr. Project Manager

Implemented third-party, web-based information management applications for compliance with regulatory changes. Migrated and upgraded Documentum from client to web-based and created enterprise portal mirroring new repository structure upgraded Clinical Document global organization from Open Text's client-based content management system to collaborative web-portal application using Open Text's LiveLink Enterprise Content Management for data warehousing and reporting. Validated and deployed ISI's eCTD and web application for submission of pharma electronic submissions by Regulatory Affairs.

• Managed 500,000 - 3 million budgets and matrixed, cross-functional, globally-dispersed IT resources.
• Created business plans, test plans, MS Project plans following waterfall SDLC phase gates. Maintained SDLC deliverables and user access in web-based Documentum
• Managed software validation and change management efforts using ICE Methodology.
• Specified ITIL services, KPIs, OLAs and SLAs for internal and third-party support.
• Facilitated workshops with 50 multi-departmental users to identify report publishing processes and workflows.
• Coordinated RFIs, RFPs vendor evaluations, vendor demos, and Proof of Concepts to evaluate web-based rendering and publishing tools.

Project Manager

• Led vendor selection process for an Enterprise document management system for Global IT and for product registration tracking tool for Regulatory Affairs.
• Managed business analyst team to identify processes and create user requirements through global workshops.
• Created charter/business plans, project plans, RFIs. Utilized MS Project for scheduling and resource allocation.
• Utilized MS Project Server for executive project status dashboards SDLC deliverables stored in Documentum.

Program Manager,

Reduced consultancy/employee headcount, improved transnational cross-training, reduced resolution time of Remedy service request tickets by successfully implementing program to migrate organization's SDLC and maintenance documents to Documentum version-controlled document repository.

• Provided program governance, including managed program scheduling and status, handled risk/issues and change management
• Administered user/group access and folder structure for enterprise-wide Documentum repository and web portal.
• Wrote policies and procedures for SDLC methodologies, governance, access standards for document repository.
• Delivered training via classroom and web-based Learning Management System.