Experience Summary

12 years experienced IT Professional with demonstrated experience as Project/ Program Manager with extensive experience in managing enterprise IT project life cycle through all phases. In-depth knowledge and experience in cost management, Change Management, Release management, Time management, risk management, and integration management. Capable of driving the entire effort from start to finish in offshore and onsite model. Experienced in ensuring that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements. Proficient in project planning and management, including scope of work, time estimation, resource assignment. Expert in dealing with cross functional Stakeholders. Experienced in IT project budget analysis, outsourcing strategies, and contract management. Strong technical background in systems architecture, database design, and network administration. Proven ability to deliver high quality IT products and services on schedule and under budget. Excellent interpersonal skills in communications, client relations, sales and negotiation.

Technical Experience Summary Table

Technology Tools :

Data Warehousing: Hyperion BRIO 6.5, Data modeling, ETL Extract, Metadata Management, Microsoft Data Transformation Services DTS

Databases: DB2, MS Access, MS SQL Server, Oracle, Oracle 7.x, Oracle 8i, Oracle 9i, Oracle 10g, SQL Server 2000, SQL Server 2005

Development/Productivity Tools: MS Office, MS Project, ODBC, Oracle Reports, Test Director, commerce server, HP PPM, Clear Quest, Remedy 7, Cognos Report Net, Visual Studio

Web Technologies: Active X, IIS, VBScripts, AS/400,WebSphere, MS Project Server 2003 and 2007

ERP Tools: Peoplesoft, SAP HR

Functional Areas: Business Process Management, Customer Relationship Management, IT Project Management, Knowledge Management, Process Development Integration, Technical Documentation, Project management methodologies, PM BOK process and knowledge areas.

Programming Languages: DHTML, Java, Microsoft Visual Basic, XHTML, XML,J2EE

Software Engineering Methodologies/Tools/Technologies: CVS, ER Win, MS Visio, MS Visual Sourcesafe, Metrowerks Visual Source Safe, OLAP, RUP Rational Unified Process , Rational Rose, .NET

Industries: Health Insurance, Management Consultancy, Real Estate, Securities, Telecom, Banking and Finance, Ecommerce

Key Projects

Confidential

Confidential provides a broad range of products and services in the areas of Asset Management, Asset Servicing, Wealth Management, Issuer Services, and Treasury Services. Our customers are institutions, corporations, and high-net-worth individuals as well as consultants and advisors who work with them... The project is based on Onsite and Offshore delivery model, with provision on support for WMC global offices and overnight ER batch.

Role: Project Manager

Skills and Operating System s : Windows 2000, Windows XP, Oracle 9i,MS Office, MS Power point, Share point, MS Project , MS Project Server 2007, Actuate Reports, Crystal Reports, Customer Relationship Management, Engagement Management, IT Project Management, QC, MS Visio, OmniGraffle 5, MS Visual SourceSafe, .Net, Clear Quest, HP PPM, SAP, SCRUM, Remedy 7, SOW, RFP, EV

Environment: Actuate e reports 9, MS Excel, Clear Quest 7.0, Windows 2000/XP, SharePoint, and Visio 2003. HP Project and Portfolio Management 7.1

Contribution:

• Managed the Standard reporting Prod support processes and resources Team of 10 Developers and BAs .
• Managed both Platform and Reporting projects using tools like HP PPM. As a result of my team efforts we were able to reduce to prod support queue down form 70 to 22 Tickets.
• Production support tickets entered as service request through Remedy 7 and were directed to respective departments.
• Provide first level of contact for internal business clients. Coordinate development and enhancement of reports and support of existing reports.
• Involved in identifying various Configuration Management strategies including documentation and status accounting and audition.
• Managed work Heat queue Prod Support Tickets , prioritization, work allocation and offshore coordination, Delivery of contracted services on time and on scope per SLA.
• Incorporated Scrum methodology in management of the Production support queue.
• Adapted Program Management activities for the Database group CIW. Coordinated the activities between WB Platform Work Bench Application Team , WB Reporting and CIW Database team.
• Managed Weekly Release for Standard reporting group involving offshore coordination. Also monitored and managed monthly releases for Performance group
• Developed and presented Management reports with metrics for respective stream of business on meeting service standards consisting of weekly reviews / reports including SLA status reports, Prod sport Scrum sheet etc.
• Established a working process to ensure effectiveness in quality of service delivered specifically Communication and Control processes between all the work bench groups.
• Worked on timely escalation of issues related to delivery of services. Ensured adherence to confidentiality and compliance guidelines as required by BNYM at all times by self and all parties involved in his / her stream of work.
• Managed Project involving Document management ECM for the Project management group as this is CMMI level 3 organization the templates and project data for all the project development life cycle were preserved in share point and online portal on BNYM intranet
• Documented the knowledge of best practices for improving the current infrastructure and ability to effectively manage changes.
• Conducted day to day communications with BNYM and ensures regular updates, health checks on progress, change management and processes.
• Developed Project cost and effort estimation matrix for both onsite offshore team.
• Trained new team members, Coordinate and follow up for issues resolution.
• Developed integrated prod support process involving all the groups in BNYM Work bench Platform, Reporting, P RA .
• As a program manager interacted with sales teams for CIW data warehousing group to identify alternate data transfer strategies and server management including data transfer to BNYM TX office.
• Conducted daily Scrum session to ensure timely updates regarding the projects and prod support Tickets.

Confidential

Description: The Enterprise Systems project is an Oracle reporting project. This project includes reports from various business units of Enterprise reporting System group including GRM, Marketing CS, WMP, AUM, Jap Mgmt , IA and IDDS. The project is based on Onsite and Offshore delivery model, with provision on support for WMC global offices and overnight ER batch. WMC manages portfolios focusing on equity, fixed income, currencies, commodities, real assets, and active asset allocation, including hedge fund portfolios for their clients based over 40 counteries.

Role: SR. Project Manager

Confidential

Test Director, Customer Relationship Management, Engagement Management ,MS Visio, MS Visual SourceSafe, Securities, Investment portfolio management, MS PROJECT 2003

Environment: Oracle Reports 6i, MS Excel, Test Director 8.2, Windows 2000/2003, Sharepoint, and Visio 2003

Contribution:

• Provide first level of contact for internal business clients.
• Coordinate development and enhancement of reports and support of existing reports. Managed work queue, prioritization, work allocation and offshore coordination, Delivery of contracted services on time and on scope per SLA.
• Managed and organized release schedules for reporting groups. Created and monitored release rollout and roll back plan as per need.
• Managed the Testing effort involved in each release.
• Developed and presented Management reports with metrics for respective stream of business on meeting service standards consisting of weekly reviews / reports.
• Established a working process to ensure effectiveness in quality of service delivered specifically Communication and Control processes. Gathered and analyzed the business requirements from WMC business users, oversee the development of relevant functional specifications and coordinate for WMC sign off before report development.
• Oversaw the design, implementation, testing, deployment, and support of Enterprise reporting Project.
• Implemented and managed change control related to Configuration Management
• Delivered Oracle reports for Fixed income Equity groups.
• Managed project for WMP group that involved creating indicators for trading in non-US dollar bonds and non-US dollar derivatives including credit and emerging markets debt.
• Develop detailed project artifacts including BRD, FRD and CAIR as defined by the PMO Methodology.
• Served as the liaison for clients regarding inquiries and requests
• Analyzed and monitor client portfolios, and assist with other aspects of managing a client relationship
• Created project charter.
• Acted as the hub to other divisions of the firm to track portfolios and respond to client needs
• Assisted on projects related to new business development, strategic planning, product development and other marketing infrastructure issues
• Worked on timely escalation of issues related to delivery of services. Ensured adherence to confidentiality and compliance guidelines as required by WMC at all times by self and all parties involved in his / her stream of work.
• Documented the knowledge of best practices for improving the current infrastructure and ability to effectively manage changes.
• Owned day to day communications with WMC and ensures regular updates, health checks on progress, change management and processes.
• Developed Project cost and effort estimation matrix for both onsite offshore team.
• Trained new team members, Coordinate and follow up for issues resolution.
• Lead various JAD sessions to facilitate Business requirement gathering process.
• Oversaw process improvements and standards. Own and manage the ES ER PMO viz., prepare and present PMO reports, dashboards. Conducted risk assessment and mitigation.
• Work with team on new ER related initiatives, scoping estimation.

Confidential

Description: Confidential is a web based application. Existing applications are Intranet based and each agent has to browse though different applications like household, claims, financial, billing etc to get the customer details. Each application is supported by different database systems like SQL Server, Oracle, DB2 and Legacy data. To empower the agents with fast and reliable information system. The agency portal technology application has a single sign-on approach and gets the details from all the existing source systems and display the information to the agent. The environment consists of web sphere portal and MS SQL Server running on Windows Platform, Oracle, DB2 and legacy data. Estimated that about 40,000 hits per day will be performed by the agents and supporting staff to browse and get through the information.

Role: Program Manager

Skills and Operating System s :Windows 2000,Windows 2003 Server, Microsoft Data Transformation Services DTS , MS Access, MS SQL Server, MS Office, HP PPM, SSL, Peoplesoft, Business Process Management, SAP, Customer Relationship Management, Process Development Integration, asp.Net, MQC, Engagement Management, OmniGraffle , HTML, XML, MS Visio, MS Visual Sourcesafe, RUP Rational Unified Process ,Insurance, MS Project server 2003, J2EE, JAVA, MS.NET, VISUAL Basic.NET, Webservices

Environment: SQL Server 2000/2005, T-SQL, Windows 2000/2003, Microsoft VSS, Sharepoint, Erwin, Visio. Visual Studio, AS/ 400, DB2

Contribution:

• Managed day-to-day operational aspects of a project and scope. Reviewed deliverables prepared by team before passing to client.
• Communicated with all stakeholders including Quoting, Configuration, Pricing, and Sales teams to collect the business and IT data requirement and document the business data requirements.
• Coordinated all project activities viz., managing work queue, prioritization, work allocation, offshore coordination, first level escalation handling, weekly reviews / reports. Worked on building the case for action and issue resolution from data gathered through a variety of techniques e.g., workshops, work sessions and interviews, JAD Sessions .
• Managed project for APT Portal group involving WCM Web content management also known as ECM USING XML parser SAX and SQL SERVER 2000.
• Involved in strategic project planning, cost estimating program, contractor management and coordination of software releases. Provided training to Customer Service and acted as IT liaison to business for developing system improvements.
• Conducted various meeting sessions with internal clients to determine the nature of their technology requests and identify requirements.
• Maintained project data repository in sharepoint.
• Documented the knowledge of best practices for improving the current infrastructure and ability to effectively manage changes.
• Conducted and developed various KT sessions for new onboard resources.
• Oversee prioritization, development, implementation, support and enhancements for the systems utilized by the internal customer s to which they are assigned.
• Build forecast, assists in the development of project plans, and participated in the assessment of hardware and software vendor products in determining their ability to meet the needs of the business and/or achieve project goals.
• Made recommendations concerning the design and development of software solutions for the business customers and subsequently oversees the resultant projects.
• Worked with the Production Support organizations to manage service levels and to cost effectively deliver solutions on time and on budget.
• Developed networks and build alliances with business partners and customers.
• Ensured that resources are properly allocated between portfolio initiatives.
• Identified and evaluated third-party applications and tools to fulfill needs that are not met through existing corporate capabilities.
• Coordinated project, program and organizational managers delivering various components within the portfolio.

Description: This project involved development and maintenance of MLS which is a Internet based multiple listing real estate system. This Web-based system enables client to operate their own multiple listing service, right from their association's Web page. The system backend is consist of SQL SERVER 2000/2005 environments. This is based on easy to maintain table structure to set up MLS.

Role: SR. PMO Manager

Skills and Operating System s :Windows 2000,Windows 2003 Server, ETL Extract, Metadata Management, Microsoft Data Transformation Services DTS ,SQL Server 2000,SQL Server 2005,MS Office, MS Project 2003, Active X,IIS,DHTML,HTML,XHTML,CVS, SSL, Visual Source Safe, RUP Rational Unified Process , Real Estate, Metadata management, Websephere application server

Environment: SQL Server 2000/2005, T-SQL, IDERA Diagnostic Manager, IIS5, Windows 2000/2003, Erwin, Visio.

Contribution:

• Skilled in process development and improvement in support of the project lifecycle and project management policies and procedures within a PMO environment
• Planned, executed, and finalized projects according to strict deadlines and within budget. This includes acquiring resources and coordination the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Define the project's objectives and oversee quality control throughout its life cycle
• Provided general PMO assistance to work stream leads including ad-hoc reports / presentations / actions
• Established PMO Dashboard Metrics and Reporting. Measurements track downtime, number of cases handled, case durations, results and provide the means to conduct Root Cause analysis on any red flagged items.
• Responsible for ensuring that all Development Teams are adhering to best practices, utilizing PMBOK methodology, Project Templates, Sharepoint document management, Risk/Issue logs, Project Plans in MS Project, developed Dashboard reporting.
• Responsible for managing programs involving cross functional customer-focus teams to deliver products and services to external customers for their Product Introductions.
• Planned and directed program schedules and budgets.
• Mentored Junior Project Managers in ensuring adherence to our PMO Policies and Procedures, Life Cycle Standards, Gateway reviews, the use of Templates for Stakeholder Analysis, Business Requirements, Project Definition Document, Success Metrics, utilization of MS Project for Project Plans, and placement of all documentation in BEN Business Engine Network Repository.
• Organized interdepartmental activities ensuring completion of all commitments made relative to delivery, quality, and required business metrics.
• Managed delivery of all work item identified in the program plan. .
• Worked on developing estimates for projects. Adjust and revise estimates when necessary. Obtained approval for changes estimates
• Managed multiple products and multiple customers concurrently.
• Monitored and maintained project milestones. To ensure project in time delivery and under budget.
• Managed the coordination of various activities including planning for accounts of high complexity in terms of costs, methods, and employees.
• Managed and developed training curriculum for new team members and customer.
• Developed and presented program management metrics. .

Description: Confidential is a project involving setting up of SQL server for production environment. It involves Extracting, transforming and loading files from the main frame using SQL Server DTS. In addition to this it includes data analysis and reporting process.

Role: Project Manager/ Business System Analyst

Business process modeling, Microsoft Data Transformation Services DTS ,MS Access, Oracle 9i, SQL Server 2000, MS Office, MS Project 2000 , Engagement Management , Active X, VBScripts, Business Process Management, Process Development Integration, Technical Documentation, ER Win, MS Visio, Health Insurance, EV, CAIR

Environment: SQL Server 2000/2005, T-SQL, MS project 2003, Cognos Report Net, Diagnostic Manager, Windows 2000/2003, Visio, JDBC

Contribution:

• Responsible for the architecture of the whole process involving Extraction, transformation and loading of data from main frame into SQL Server.
• Worked on communicating requirements and process to offshore. Created documentation for the purpose of addressing business and technical project needs.
• Designed a Corporate Conceptual Model as an architecture migration target and developed procedures to map this model to the database models to facilitate information location. Designing, developing and maintaining internal systems and tools to support report generation and data storage.
• Created documentation for the purpose of addressing business and technical project needs.
• Provided specification support to ETL development mapping target table columns to source fields.
• Provided plan and specification for QA step. Size estimates for incoming requests including data mapping, specs data QA Developing reports based on analysis of the information provided by different government agencies such as CMS.
• Developed queries and reports using MS Access and develop procedures and process to load data from Staging Tables into Production. Interacted with internal and external users proactively including managers, consultants, customers, end-users, etc.
• Developed process Architecture for setting up new SQL Servers and copying production databases.
• Gathered and analyzed business requirements and translated them in to Functional specifications. Managed and implemented I.T. projects successfully using SDLC System Development Life Cycle .

Description: Confidential is a server based production data that is pool in from various IBM locations in to central RDBMS. In addition to this it includes a web based interface that helps users to interact with the required information on Departmental level.

Role: SR Data Analyst

6.5,Data modeling, Metadata Management, Microsoft Data Transformation Services DTS ,DB2,MS SQL Server 2000,Active X, HTML,XHTML,XML,CVS,ER Win, MS Visio, OLAP, RUP Rational Unified Process ,Rational Rose, JAD Sessions, MS Project 2003, AGILE XP,WBS, Waterfall, Data dictionary, Hyperion BRIO 6.5

Environment: SQL Server 2000, AS./400, LINUX, Lotus Domino, T-SQL, BRIO reporting 6.5 , EIS, JSP, WIN SQL , IIS5, Windows 2000/NT, MS ACESS, Visio, DB2, Websphere, Java Script

Contribution

• Responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions.
• Resolved Business and system issues when required.
• Worked on business process using Visio.
• Design and managed procedures and process to load data from Staging Tables into Production. Provided assistance in application tuning.
• Developed and designed both short term and long term processes and resource requirements plans for managing database backups and recovery.
• Worked on business and technical research and presentation.
• Responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software
• Performed analysis of existing business model, participated in gathering and creating business requirements.
• Lead team of five developer and two business analyst using Agile extreme programming XP methodology. Created functional design, logical and physical data model.
• Interviewed business change team members who serve as the subject matter experts.
• Worked on understanding and absorbing detailed requirements in a group setting, by managing group discussions JAD Sessions and participation as needed, working towards consensus and managing conflict.
• Worked with DB2 database using application like WinSQL for data analysis. Developed analytical reports using Hyperion Brio ON DEMAND and EIS
• Also managed project involving extraction and coversion of DATA from Hyperion Brio int to SAP CRM. This involving extracting information from Hyperion BRIO in to DB2 and then in to SAP application.
• Mantained Dara Dictionary in DB2