PROJECT MANAGEMENT / BUSINESS SYSTEMS ANALYSIS

SUMMARY OF QUALIFICATIONS

• More than 15 years of information technology management experience with focus as Project Manager for diverse industries, including health care, government, education, and high-tech environments.
• Expert in information systems technology, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.
• Highly knowledgeable in software development, requirements analysis, and system documentation,.
• Excel at creating and implementing technical and operational plans and strategies.
• Competent liaison between management, clients, and personnel.
• Strong communication, presentation, analytical and problem solving skills.

TECHNICAL SKILLS

Operating Systems: Windows NT/2000/XP, UNIX

Applications: MS project, Visio, MS Office, Crystal Reports, Business Objects, Visual Studio, Clear Case, Clear Quest, Rational Analyst Suite, SQL, Oracle, MS Access, Informix, DB 2

Networking: TCP/IP, LAN/WAN

Languages: HTML, XML, Delphi,

PROESSIONAL EXPERIENCE

Confidential

Project Manager

• Managed deployment of new technology and project construction company-wide, completing the deployment on schedule.
• Collaborated with senior management, project sponsors, and contractor teams on project development, definition of enterprise architecture, and implementation.
• Conducted status and progress reviews with clients and stake holders.
• Supervised and coordinated the implementation of new computer technology in a hospital environment. Managed and solved multiple project, technical, and liaison issues in successfully deploying system wide technology into 2 hospitals.
• Developed task work plans, identified required resources, schedules, and deliverables for assigned tasks.
• Liaison with customer departments and coordinated contractor staff and companies in completing construction and technology infrastructure.

Confidential

Application Systems Analyst, Supervisor,

Managed team of business and information-technology specialists in developing software solutions and business requirements for software development and application improvements.

• Used Requisite Pro, Clear Quest, and Rational Test suite for development and validation of the requirements for various projects in all stages of Software Development and Life Cycle.
• Managed the process to develop a combined Defect and Enhancement Processing System for all the applications that are developed and supported by the Wage Hour Division at U.S. Department of Labor.
• Spearheaded process improvements for detailed requirements elicitation, reduced production expense, and effective relationships with end users and operational managers.
• Managed 12 member technical team of programmers, analysts, writers and DBAs providing end user support, daily operation, application enhancement, and ongoing maintenance for agency wide financial and compliance software.
• Directed quality-improvement and associated change-management initiatives for IT teams in client agency.
• Used the Rational Unified Process and Rational tools in agile development of the Performance Management System.
• Developed use case descriptions, recorded and tracked requirements, used UML to diagram major system processes, and coordinated all phases of the Software Development and Life Cycle Maintenance of custom software applications.
• Helped develop detailed project plans for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiency.
• Identified project risks. Designed and implemented project status reports and communications.

Confidential

Sr. Management Engineer

• Confidential project involving the re-engineering of agency wide financial application from mainframe to client/server architecture.
• Managed the redesign and rewrite of major financial application to client/server using Delphi and Informix in a windows environment.
• Responsible for development and management of project scope, liaising between clients and staff throughout project lifecycle, providing executive level status briefings, and ensuring objectives were met.
• Served dual roles as analyst and manager. Managed the requirements gathering, the physical and logical design, application development, and application testing. Met all required deadlines and budget constraints.
• Coordinated the data conversion and transfer of data to the replacement system, new system implementation, and supervised the shutdown of legacy financial application.
• Directed centralization of multi million accounts receivable into 1 central database and network project included backup and back-out procedures, validation of database integrity, and physical movement of server data.
• Developed and wrote the procedures for processing tax reports which include W-2 and 1099s. Prepared and corrected yearly tax data and served as liaison for constituents receiving tax information and forms.
• Optimized performance measurement system, thus substantially improving integration of quality, operational, and financial information.
• Provided complete application, from requirements to implementation on time, in record time with reduced error rates, and excellent customer satisfaction.

Confidential

Program Manager

• Managed a 19-member team that provided all levels of technical support for users of custom developed software.
• Provided end-user and technical support for custom and COTS software application and programs, including international telephone support, data management, ad hoc queries and reports, acceptance testing, documentation, and training.
• P L responsibility for market area, interviewed and hired new personnel, and maintained equipment and software inventories.
• Orchestrated a 15 increase in revenue and the scope of work handled by team without raising costs or adding additional personnel.
• Participated in proposal development and review and handled other tasks as needed to meet contract requirements.
• Developed and implemented an internal training program to raise the expertise of the technical support staff with minimum cost.
• Led a team developing Intranet capabilities for the Installation Safety Division ISD at Aberdeen Proving Ground.
• Analyzed user requirements to design and develop Web based and client/server applications to track accident data and respirator usage using Oracle.
• Supervised the implementation plan and provided all levels of technical support and custom development for the Web site, all linked data, and other associated information. Completed task on a shortened schedule with limited personnel.

Asst. Program Manager

• Experienced in setting up, maintaining and trouble-shooting hardware for DOS, Unix and Windows graphic and multimedia applications in a networked environment.
• Responsible for technical support including the Technical Information Center TIC , the Training and Software Help Desk, and the Graphics and Presentation group.
• Provided ongoing project analysis, mitigated scope creep, communicated project status, and identified and resolving project issues and constraints.
• Managed three project teams in providing technical library, multimedia, and presentation support worldwide for 350 users at the Army Environmental Center.
• Provided minor repairs and upgrades for PCs, graphic tools, and printers used in graphic production center and Technical information center.
• Proficient in the presentation graphics environment, application development, and helped to guide the AECS/TIC group into higher end PC-based multimedia productions.