SUMMARY

• Motivated, versatile Release Manager with 8 year experience in Financial Services.
• Strong Project-Release management and technical skills, proactive approach, taking initiatives, strong decision making and problem solving skills, in-depth and sophisticated analysis with interpretive thinking, problem definition, and development of innovative solutions.
• Experience in ITIL V3 based process workflows Release Management standardized methods use Service Now to handle all Incidents, change management processes.
• Provided Change-Release Manager Expertise to deliver critical requirements artifacts, work closely with the technology team, and provide subject matter expertise in support of all other teams in the effort.
• Define Release scope, strategies, code deployment, etc. and Build Releases, share Release calendar with Major-Minor release details. Lead the development of the Release Management processes, function and the information that is to be recorded.
• Experience in working on Global platform, for 23 countries release build and deployment activities. Generate and analyze reports, create and maintain master RLM calendar as per requirements. Experience in supporting an e-commerce environment.
• Communicate with PMOs and Enterprise Risk Management team, Infrastructure team, application managers regarding continuously changing project requirements and create non-technical business requirements documents.
• Identify the manual tasks which can be automated to improve current RM process, gather business requirements for the same and automate the cases.
• Strong understanding of SDLC with Agile methodology, Experienced in identifying and correct software errors, project planning, project phase approach, defining release strategies, scope management and code deployment in production, determining the root cause and formulating solutions.
• Performed critical role of coordinating and managing complete change-release deployment management processes, excellent communication and understanding client's requirements and ensure that standard RM methods and procedures are used.
• Experienced in Waterfall, Agile Software development process, ITIL based process workflows Change Release Management. In current project we are moving from Waterfall to Agile methodology and managing concurrent code development.
• Responsible for all business requirement gathering, documenting and procuring sign-off.
• Developed and enhanced project management processes following the Project Management methodologies.
• Design and develop process and improve existing process to increase productivity. Track, document and report project milestones, goals, project risks and deadlines.
• Extensive experience with Database Administration, data warehousing, maintenance Production, Application support 24 7env on Z/OS environment, Job Monitoring, Develop physical logical DB2 objects, Managing production releases, improving, SQL programming, Query performance monitoring and tuning, cost estimation on client requirement.
• Production Application Support, Data Modeling, Provision, Data sharing, Data Security, Data Migration, Data maintenance of existing DB2 application, databases and system infra-structure on MVS Z/OS Environment. Review Physical logical data design create new DB2 objects or modify existing, define stored procedures, etc.
• Strong commitment to quality and customer service, interpersonal skills and a proven record of performance and flexibility with the ability to work independently or as a team member.
• Experience in Software Configuration Management, Build, Release Management using Serena ChangeMan ERO tool, RTC, Service Now, etc.

TECHNICAL SKILLS

Project Release Management: Experienced Change Release Manager, management of project timelines, tasks, and status reporting, Create project plan, estimates, and manage overall schedule, Manage concurrent releases keeping code integrity, handled Code Merge, Upgrade, deployment, Strong understanding of SDLC with Agile methodology, Experience in ITIL V3 Methodology Change Management Configuration Management , Serena ERO Release Management

Other Tools : MS Project, MS EXCEL, MS Visio, BMC Remedy, Service Now, SERENA tools, ChangeMan ERO, CA tools, IBM DB2 Admin tool, ITRS, BMC Change Manager, Recovery Manager, Catalog, DASD manager, SPUFI, QMF, TSO, ISPF, ITSM Ticket tracking tool , lotus Notes, etc.

Technical Job Functions: IBM Mainframe Production Application support, Database Administration Z/OS

Database : DB2 Z/OS V8 and V9, V10

Languages : JCL, COBOL, CICS, SQL, UNIX, NDM, MQ, JAVA, etc.

EXPERIENCE

Confidential

Position Title: Project Release Manager

• Play critical role of coordinating and managing complete Release management processes, Provide direct leadership, advice and training on Release management methodology and engaging with diverse set of business and technology groups.
• Follow Client SDLC process and documentation standards and best practices to produce deliverables.
• Assist the development, testing and production support efforts as needed, providing requirements knowledge and subject matter expertise to the teams performing these functions.
• Manage multiple projects and changing priorities, requirement using Change-Release control process.
• Communicate with Application Managers, PMOs, Risk Management team and gather release requirements, make sure all related code is attached to required releases.
• Run Release audits and track different versions of modules, analyze and resolve audit errors like version regression, duplicates, etc. Promote code though complete life cycle which is Pre-IST, IST, UAT and Production environment.
• Closely work and coordinate Releases going into the production with operations and production support teams and ensure all change approvals and software builds are provided before release deployment to Development/Integration, QA/test and Production environments and experience supporting an e-commerce environment.
• Conduct Post mortem review call for the release. Track, document, report on, and maintain the metrics for the CAB to collaboratively review and effectively process all requests for changes and meet the SLAs.
• Build Releases, Create project plan, estimates, and manage overall schedule. Track, document and report project milestones, goals, risks and deadlines. Document requirements according to Client standards, achieve consensus and obtain sign-off from key stakeholders.
• Do Risk and Impact analysis of changes and consult all related teams like IT team members, other project members, managers and business users and discuss the changes or release. Present weekly status to Stakeholders on current progress, issues and risks.
• Run Release audits and track different versions of modules, analyze and resolve audit errors like version regression, duplicates, etc.
• Verify packages created, code staging, promote code though complete life cycle which is Pre-IST, IST, UAT and Production using ChangeMan tool.
• Communicate with Application Manager and verify all UAT testing batch cycles are completed before we approve Releases to be Install into the Production environment.
• Create and follow up on Incident records, Activity records, RFCs using Service Now. Work closely with Development and Infrastructure team to create punch list for Release activities.
• Work closely with Change Management and the CAB and UCAB Change Advisory Board Emergency CAB to track process and flow of the RFC life cycle and get them approved.
• Develop operational standards and guidelines and implement Release management processes that achieve sustainable performance improvements for the organization.
• Communicate with PMOs and application manager and create release plans and Audit change management process, continuously update implementation plans and related documents.
• Coordinate Code Merge, code upgrade activities with Application managers and Infrastructure teams. Coordinate non-production environment data refreshes and software builds/deployments in Test/UAT environments. Develop risk management mitigation when support teams are faced with schedule, budget and resource constraints.
• Audit the Change Release management documents for completeness and correctness which is attached to the work orders like Pre Implementation Testing Results, Post Implementation Testing Results, Change Implementation Plan and Change Back out Plan etc. Audit all release packages to maintain code integrity and help Application teams to resolve audit issues before code is installed in production.
• Drive the development of key artifacts and deliverables as required for project execution. Identify key dependencies and define integrated view for all critical work streams. Work with business users to gather requirements, set expectations
• Facilitate the implementation of software components into the infrastructure while ensuring Change - release practices are enforced. Conduct and document release go/no-go decision with management.
• Conduct Post mortem review call for the release. Track, document, report on, and maintain the metrics for the CAB to collaboratively review and effectively process all requests for changes and meet the SLAs.
• Use tools like SPUFI, QMF, TSO, COBOL, CICS, MQ MS Windows, Excel, PowerPoint and Access for day to day DBA activities.

Confidential

Position Title: Build Release Manager

• Develop, implement, maintain and improve the operational reliability and predictability for Projects
• Lead the development of the Configuration Management processes, function and the information that is to be recorded
• Create Project Implementation plan, Post review plan, Back out plan and Track, Report on
• Create Releases and with ERO ChangeMan keep environments in synchronized.
• Administer the Time Tracking of the projects and recommend best practices on utilizing the tool the most effectively. Work with the Project Managers on tracking time and key milestones as identified in the tool.
• Design implemented complete new environment, done capacity planning, table partitioning using IBM, BMC tools like Change Manager, Catalog Manager, DASD Manager, etc.
• Schedules and coordinates all releases with program management team.
• Deals with release package design, build and configuration and release package acceptance including business sign off
• Administer the Time Tracking of the projects and recommend best practices on utilizing the tool the most effectively. Work with the Project Managers on tracking time and key milestones as identified in the tool.
• Deals with service roll out planning including method of deployment and release package testing to predefined acceptance criteria
• Work closely with Development and Infrastructure team to create punch list for Release
• Communicate with PMOs and application manager regarding Release status and provide Business Signoff to Development and Infrastructure team before the Release Installation.
• Use tools like SPUFI, QMF, TSO,ISPF, IBM DB2 Admin tool, CA INSIGHT, MS Windows, Excel, PowerPoint and Access for day to day DBA activities
• Bind plans packages. Creation of Package, reviewing providing DBA approval for production packages using CHANGEMAN tool.
• Timely resolve respond technical problems with the database. Health checks.
• Planning and communicating such deployments and upgrades in an environment with change control processes.
• Guide and monitor activities like build Application packages, staging data, promote code to different environment and audit packages.
• Play critical role of coordinating and managing complete Change-Release management processes Provide direct leadership, advice and training on change management methodology and procedures based on ITIL methodology.

Confidential

Position Title: Release Manager

• Play critical role of coordinating and managing complete Release management processes Provide direct leadership, advice and training on change management methodology and procedures based on ITIL methodology. Use Remedy to create change requests.
• Verify all environments used in Release Migration path are set up, operational, refreshed with appropriate data sets, monitored and managed.
• Administer the Time Tracking of the projects and recommend best practices on utilizing the tool the most effectively. Work with the Project Managers on tracking time and key milestones as identified in the tool.
• Co-ordinate the CAB meeting and work closely with Release Management to provide inputs of implementations done in production. Document minutes of CAB meetings. Supervise the development and integration of all documentation and deliverables in advance of each change management meeting.
• Review Risk Impact assessed properly update to required teams Do Risk and Impact analysis of changes and consult all related teams like IT team members, other project members, managers and business users and discuss the changes or release
• Communicate with PMOs and application manager regarding Release status and provide Business Signoff to Development and Infrastructure team before the Release Installation.
• Work closely with Business and Management team to communicate business Sign off to Development and Infrastructure team before the Release installation. Coordinate Release going into the production with operations team.
• Work closely with Development and Infrastructure team to create punch list for Release
• Develop a set of actionable and targeted change management plans including communication plan, coaching plan, training plan.
• Production Application Support, maintenance of existing DB2 system infra-structure application databases
• Use tools like SPUFI, QMF, TSO,COBOL,CICS, MS Windows, Excel, PowerPoint and Access for day to day DBA activities
• Review Physical logical data design create new DB2 objects or modify existing, define stored procedures .Bind plans packages.
• Authorization and privileges for DB2 access. Analyze and determine data relationships and attributes, data flow and storage requirements and data output and reporting capabilities
• Check database status, monitor daily batch cycle, resolve any job abends in production environment
• Responsible for database integrity database backup and recovery. Provide query performance monitoring and tuning recommendations, cost estimates, tuning using SQL P/A, DB2 Explain utilities
• Removing the restriction of pending status against DB2 object. Backup and Recovery of Db2 objects. Data refresh maintenance.
• Provide change management and documentation for database changes. Creating production packages using CHANGEMAN tool.
• Carry out troubleshooting and debugging using industry best practices for any problem found in the operation of DB2 Databases.
• Timely resolve respond technical problems with the database. Health checks.

Confidential

Position Title: DB2 DBA and Change Manager

• Coordinating and managing complete change management processes provide direct leadership, advice and training on change management methodology and procedures based on ITIL methodology.
• Implemented Change Management Process more aligned to ITIL methodology.
• Work closely with Change Management and the CAB Change Advisory Board Emergency CAB to track process and flow of the RFC life cycle and get them approved.
• Analyzing the Requirements of project/work requests using ITSM tools. Used Remedy to create change requests.
• Production Application Support, Data Modeling, Provision, Data sharing, Data Security, Data Migration, Data maintenance of existing DB2 application, databases and system infra-structure on MVS Z/OS Environment
• Review Physical logical data design create new DB2 objects or modify existing, define stored procedures.
• Lead and manage the scope, timing, quality, resources communication and integration requirements to implement a comprehensive, enduring Change Management program based on Service-Now capability.
• Authorization and privileges for DB2 access troubleshoot issues with DB2 embedded within COBOL programs
• Use tools like SPUFI, QMF, TSO, MS Windows, Excel, PowerPoint and Access for day to day DBA activities
• Usage of database catalogs. Providing DBA approval for production packages.
• Database performance tuning using SQL P/A, DB2explain utilities.
• Running All Online and standalone IBM, BMC utilities. Compare and migration of structures of different environments using BMC tool. Unloading, Loading the database, Reorg and collecting statistics.
• Removing the restriction of pending status against DB2 objects. Running Online and standalone Utilities. Backup and Recovery of Db2 objects.
• Compare and migration of structures of different environments. Develop and execute Data Definition Language DDL to support projects.
• BMC Tools includes Recovery/DASD/CATALOG CHANGEMAN / DB Admin Tool
• Carry out troubleshooting and debugging using industry best practices for any problem found in the operation of DB2 Data Bases. Health Checks for many applications

Confidential

Position Title: Change Coordinator

• Play critical role of coordinating and managing complete change management processes Provide direct leadership, advice and training on change management methodology and procedures based on ITIL methodology.
• Work closely with Change Management and the CAB and UCAB Change Advisory Board to track process and flow of the RFC life cycle and get them approved.
• Implementing the changes through RFC Request for change process. Used HP Openview tool to follow Change Management process. Provided suggestions and automated the tool.
• Modified Change Management Process more aligned to ITIL methodology.
• Track, document, report on, and maintain the metrics for the CAB to collaboratively review and effectively process all requests for changes.
• Review the documents for completeness and correctness which is attached to the work orders like Pre Implementation Testing Results, Post Implementation Testing Results, Change Implementation Plan and Change back out Plan etc. Develop a set of actionable and targeted change management plans including communication plan, coaching plan, training plan.
• Develop operational standards and guidelines and implement change management processes that achieve sustainable performance improvements for the organization
• Facilitate the implementation of software components into the infrastructure while ensuring Change - release practices are enforced.
• Work with other IT Service Managers to produce organizational reports and service process improvements. Monitor unauthorized changes in production environment and notify related teams.
• Provide guidance to subject matter experts on change management process, ensure requests meet all objectives to increase success factors, and identify and assist with developing good communication of changes
• Handling client requests by supporting the application issues, development and testing the solution and then implementing it.
• Coordinating and managing complete change management processes provide direct leadership, advice and training on change management methodology and procedures based on ITIL methodology.

Confidential

Position Title: DB2 Application Developer and Change coordinator

• Analyzing and Gathering and documenting Requirements as per client by directly interacting with them.
• Impact Analysis of the changes.
• Provide direct leadership, advice and training on change management methodology and procedures based on ITIL methodology.
• Implemented Change Management Process more aligned to ITIL methodology.
• Work closely with Change Management and the CAB Change Advisory Board Emergency CAB to track process and flow of the RFC life cycle and get them approved.
• Track, document, report on, and maintain the metrics for the CAB to collaboratively review and effectively process all requests for changes.
• Identify and document job processes and problems using structured, analytical skills.
• Modifying the existing program as per the Requirements.
• Identifying the bugs in the existing system. Implementing the change through RFC Request for change .
• Creating the standard implementation plan, testing results documents. Communicates project status and problems to Project Manager.