Project Manager / Delivery Manager

Professional Summary:

• 15 years of Project Management, Project Delivery, and Systems Analysis experience
• Managing executive Customer relationships and key business stakeholders.
• Delivering IT Strategy Consulting services.
• Enterprise IT management frameworks e.g. ITIL v3 processes .
• Experience working with CMDB, asset management, SQL, and other reporting engines
• A proven track record of managing and delivering large-scale enterprise IT projects.
• Familiarity with industry compliance and security standards including PCI DSS, ISO 27001, and HIPAA.
• Leader and mentor for onsite and offsite team members.
• Certified Scrum Master CSM Candidate for PMP Certification.
• Experienced in PM standards: PMBOK, Agile, Scrum, Waterfall methodologies.
• Experienced in COTS implementation, evaluation and vendor management.
• Experience writing statements of work SOW , Request for Proposals RFP and RFI.

Areas of Knowledge

Work Experience Confidential Houston, TX Sr. Project/Delivery Manager

• Consult with IT personnel, business managers, and users to contribute to strategies, scope the project, develop overall project timeline, and coordinate resources to support the project objectives
• Helping client with the decision and implementation of CMDB and ITSM tool ServiceNow
• Develop strategic and tactical plans lead in the analysis of probable impacts based on proposed recommendations and solutions across various lines of business
• Provide leadership, mentoring to team members of the offshore team in daily activities, and task delivery
• Generate and review project lifecycle documents to ensure accuracy and correctness for requirements, effort estimates, functional and technical designs, testing, implementation and acceptance
• Conduct post-implementation analysis to identify process improvement opportunities

Confidential

Sr. Project/Delivery Manager

• Managed security/compliance project for PCI Payment Compliance Industry with aggressive timeline.
• Working with the Chief Security Officer to develop and document policies and procedures for processes impacting PCI compliance and audit.
• Managing a team of developers, analyst, architects and SMEs to develop an API wrapper and other modules to connect billing system Rev Chain Solutions and the CRM Salesforce for compliance initiative.
• Project Manager for application migration with multiple modules including sales, products, order, billing and collection of an acquired company 180 System into the corporate mainstream applications.
• Working with vendor and its offshore team on the data migration project and business rules for migration using WCF services and stored procedures.
• Providing management and analytical support to the corporate billing team on multiple technology database platforms including SSRS/SSIS, PLSQL, SQL Server 2005/2008/2012, and UNIX.

Confidential

Project Manager

• Played a key role in successful implementation of an enterprise Case Management System for Office of Administrative Hearings OAH and Employment Appeals Board EAB .
• Managed on-site and off-site vendors with configurations, deliverables and product deployment.
• Analyzed As-Is processes for UI Unemployment Insurance , performed end-to-end process mapping for each program area, analyzed the findings and implemented the changes in the To-Be process mapping.
• Developed multiple project artifacts including - Project Schedule, WBS, Project Plan, Test Plan, Implementation plans, and Test scripts.
• Developed Request for Proposal RFP to procure a Commercial off the Shelf COTS software.
• Played a critical role for coordination of RFP, evaluation method development, and OAH working meetings. Developed and maintained complex worksheets containing evaluation criteria, vendor selection criteria and scoring algorithms.
• Served as communications liaison to State Procurement Office SPO , Department of Justice DOJ , and Administrative Hearings OAH and Oregon Employment Department OED Information Technology division.
• Designed and managed project budget forecasting and project cost with an initiative to align cost from several cost centers and reporting tools.
• Developed several artifacts including Information Resource Request IRR to support the project initiative and to have buy-in from management and other authorities and report status to the State CIO office. These documents include Return on Investment ROI , Supplemental Budget Request SBR , Cost Communication Matrix, RACI Matrix, Risk Plan, etc.

Confidential

Sr. Business Analyst

• Lead a Lean six sigma initiatives at Enterprise level at Department of Administrative Services DAS .
• Coached and facilitated Lean Six Sigma, Kaizen workshops for process improvements initiatives.
• Designed Communication plan and Transition plan for Lean Six Sigma implementation.
• Developed strategy for the implementation of risk management tools and implemented a process and training class for 'Information Asset Classification' for internal control systems.
• Researched risk analysis, IT compliance and control mechanism to isolate leakage and control issues within the system. Reports were discussed with the Dept. of Revenue Leadership.
• Consulted developed a strategic plan for Oregon Dept. of Revenue for Financial Institutions Data Matching FIDM legislature in collection policy for Senate Bill 690. Report will be presented to finance committee in 76 Legislative Assembly in 2011.

Confidential

Financial Analyst

• Created a complex dynamic pro-forma financial model to demonstrate recommendations impact on firm's financial performance. Delivered strategy presentation proposal before the Board of Directors.
• Researched financial markets worked closely with investment and research analysts on financial modeling and analysis of public information for investment decision .
• Applied sophisticated financial and statistical modeling tools for valuation purposes including Brownian motion, Monte-Carlo simulation, and Black-Scholes.

Confidential

Financial Analyst

• Calculated and verified asset managers' performance of the investment portfolios, based on money weighted returns and Modified Dietz. Extensive use of Visual basic to automate the process of valuation.
• Reviewed investment strategies and investment decisions and commented on the discrepancies.
• Audited, analyzed and consulted clients on disclosure presentations, policies and procedures and performance measurement of asset management firms claiming compliance with Global Investment Performance Standards GIPS .

Confidential

User Service Consultant

• Supported technology upgrades and technical resolution to high end systems users.
• Trained University staffs and academicians on several user based software and applications and delivered superior customer support and deployment initiatives.
• Perform gap analysis for current applications verses new attributes to be landed to support the reporting requirements.

Confidential

• Lead Hewlett Packard outsourced process for forecasting, analysis and planning. Managed teams on off-shore client management, business development and data analysis projects.
• Designed developed financial and statistical models for scenario analysis, budgeting, cost controls and new business initiatives.
• Quality analyst and MIS tech lead for HP and Dell Processes and developed and implemented a real time process for centralized service delivery management. Implemented information classification and compliance systems for several cost centers.

Confidential

Business Analyst

• Gathered the as-Is current process information to understand the current process and related business rules. Analyze and enable improved efficiency in managing the business process, streamline and standardize end-to-end process through the use of automated system connectivity where possible in to the To-Be process.
• Prepared source-to-target mapping documentation. Designed and created complete training program for users. Prepared the communication plan, training strategy and training plan control.

Confidential

Accountant

• Performed accounting and budgeting for monthly, quarterly and annual cash management.
• Prepared Profit and Loss accounts and Balance Sheet for this financial institution for 3 years.