Professional Summary

Innovative, highly self-motivated, results-driven senior Project Management with over seven years of expertise in implementing company wide software applications life cycles, hardware equipment, consultant services, developing process and procedures for global teams. Achieve on-time delivery of major customer ROI driven projects within budget. Hands-on knowledge of data storage, servers, related hardware and software applications with a proven track record. Accomplished, solution-focus, excellent organizational and analytical skills team leader who has collaboratively interacts with domestic and international clients, stakeholders and diverse team members for successful project completion. Experiences have been in a variety of vertical industries including Healthcare, Information Technology, Education, Non-Profit, Entertainment and Government

PMP Certification
MBA, Focus Global Management
B.S., Computer Science
A.A.S., Video Technology
Community Builders Leadership Institute (CBLI)

Career Summary

Senior Project Manager
Confidential
2011-Present

Position Highlights:

• Selected to join the RelayHealth Employee Action Committee (EAC)
• Standardize Documentation team member that lead the major over haul of documentation, processes and procurers for PM' s company wide

Responsibilities:

• Managed and planned the delivery of business system solutions that were completed on time and within budget.
• Analyzed data while directing the work of vendors and cross-functional project teams.
• Serve as the primary day-to-day contact for external clients and resources
• Measured project' s quality against company' s strategic and tactical operational metrics.
• Developed continuous improvement processes.
• Provide technical guidance to clients integrating to a SaaS solution.
• Maintain a deep knowledge of the aspects and complexities involved in health care technical data projects.

Senior Project Manager
Confidential, Atlanta, GA
2008-2011

Position Highlights:

• Built a cohesive team environment though training, staff/leadership development and diversity initiatives.
• Led and organized the first southern region conference to ensure leadership training and community engagement.
• Wrote grants and secured funding from a variety of private resources for new programming.
• Used social media, traditional media and technical solutions to brand, market and raising thousands of dollars for the organizations.

Responsibilities:

• Provided technical, strategic planning and leadership in organizational administration, regional partnership, events and programs.
• Scope of responsibilities included; operations, human resources, financial/grant management, program development, fundraising, facilities, marketing, public relations, and community outreach. Recruited, trained and supervise staff of nine.
• Project Management of problem-solving efforts between organization and stakeholders of issues related to leadership, funding and programs.
• Strategist: Foster a reliable understanding of strategy, translate it into defined plans, and "stay the course" to implement it, while anticipating and identifying where change is needed.

• Created processes and reports collaborating with key stakeholders and executive management that included productivity, quality compliance, training, and efficiencies that improved overall decision making by 47% saving the company over $500,000 annually
• Streamlined operational inefficiencies with web base projects, such as Talisma Chat by identifying problem issues, consulting SME, designing custom configurations and developing best practices that drove customer satisfaction improvement by 25% reducing cost by $250,000.
• Assembled cross-functional, and international groups to ensure that the off shore project' s documentation, and tools were kept updated allowing executive management to received a seamless pipeline of information which decreased overtime hours resulting in organizational saving of $750,000
• Led overall project leadership and direction ensuring at minimum of 95% level of quality is maintained

Responsibilities

• Supervised off-shore teams that provided resolution to help desk projects both in the business and technical units.
• Identified, recommended, and managed business and project operation activities that improved operational efficiency within the overall organization.
• Created and maintain a collaborative work environment, set goals, gave clear directions, and provided decisive and positive feedback to members of the team.
• Developed and implemented standard business practices and various processes that streamline efficiencies within the business and Authorized Service Provider partnerships. Risk Management (RM) reporting, RM system end user training
• Executed project plans to roll out new/enhanced processes for off-shoring partners, new product launch and systems capabilities.

Senior Remote Software Support Engineer
Position Highlights

• Created, developed, and implemented IT training material and trained new hires in the support center that strengthened confidence, lifted moral and productivity level of new hires, which reduced the learning curve by 25% which saved the company human and financial resources in excess $100,000 annually.
• Led senior support engineers on a special "turn over" team addressing complex problems that led to faster customer problem resolution resulting in fewer customers system down time and saving organization thousand of dollars in over time.

Responsibilities

• Provided expert technical recommendations, executed hands-on integration for various EMC software products for the Symmetrix, Clariion, Celerra, Microsoft and UNIX software products on various servers to customers.
• Produced documentation and provided knowledge transfer to domestic and international customers
• Provided technical guidance and leadership to software engineering teams to ensure that priorities and direction were aligned with the business
• Supported conversion and data migration, call center process

Senior Project Manager
Confidential, Goshen, IN 1997-2000

Position Highlights

• Developed policies, procedures, and training materials relating to the computer system which assisted staff in reducing training time by 50% saving $700, 000.
• Standardized and streamlined department procedures for compliance with computer guidelines, accuracy of information entered and HIPPA guidelines, which saved the organization over $250,000.
• Audited processes, pinpointed needs of data storage and data security for the department. Enhanced cost-effectiveness, limited system down time preventing data corruption or server failure.
• Enhanced enterprise storage infrastructures and storage consolidation that improved manageability, ROI, productivity including necessary reports and documentation to assist with company' s software and hardware requirements reducing cost by 1million dollars.

Responsibilities

• Managed multi-technology projects, data storage solutions and launched all the IT projects for the "Care at Home" nursing department.
• Tracked project progress and managed expectations through successful project completion and provided contingency plans to assure project objectives were met
• Delivered training, and knowledge transfer to the various hospital departments, directors, physicians, and to the hospital IT staff. Created computer education programs and provided workshops and presentations that achieved seamless knowledge transfer.
• Audited processes, pinpointed needs of data storage and data security for the department. Enhanced cost-effectiveness using best practice tools and methodologies to limit system down time, preventing data corruption or server failure.

Remote Software/Hardware Support Engineer
Confidential, Duluth, GA 1995-1996

Position Highlights

• Identified and addressed technology gaps resulting in $850, 000 in increased sales.

Responsibilities

• Reviewed company' s disaster recovery, performance, security issues and developed recommendations based on industry standards that saved company thousand of dollars.
• Supervised installs, configurations, and resolved storage as well as server issues in a rapid response and devised plans to maintain minimum down time for mission-critical applications

Field Support Analyst
Confidential, Atlanta, GA
1994-1995

Position Highlights

• Ensured a responsible and effective allocation of a 5 million dollar budget

Responsibilities

• Standardized, assessed and complied data received from clients, which insure data integrity for a national database.
• Wrote programs in PRODAS code for clients to provide additional data for reports that assist in funding increase.
• Supervised staff to improve their technical skill in order to train customers effectively.

TECHNICAL PROFICIENCYS

Languages: BASIC, COBOL, FORTRAN, PASCAL, Visual Basic, C++, HTML, UNIX Scripting, SQL, JAVA
Hardware: Data General, Dell, HP and SUN UNIX servers, MS Server, AS/400,IBM System/370, EMC Symmetrix, Clariion, Celerra,
Operating Systems: DOS, UNIX, AIX, Windows [NT, XP 2000, 2003], TCP/IP, OS/VS, VM/CMS, and VSAM, Red Hat Linux, Mac OS X [10.4 Tiger, 10.5 Leopard]
Software: Salesforce, Oracle, Microsoft office[PowerPoint, Word, Excel, Access, Publisher], SQL Server, MS Project, Word Perfect, Lotus 1-2 3, Norton Utilities, PC Tools, Dbase IV, Paradox, Apple/Mac, Harvard Graphics, SPSS, SAS, PageMaker, CoSession, QA Plus, Visio, Snag IT, MedArchive/Medsan, Delta Health Systems, Cute FTP, Sorenson Squeeze, Photo Shop, Illustrator, Final Cut Draft, Pinnacle Edition, Remedy, Talisma-Chat product, WebEx, Blackbaud - The Raisers Edge
Other skills: Six Sigma; Concepts, Terminology, ISO 9000 and Tools, CISSP

Training/Motivating/Team building Technical Integration / Project Delivery Client/Server Technology
Analyzing and Accessing Data Quality Infrastructure Solutions Enterprise Storage
Business and Operation Analysis/Consulting Consolidation Solutions Area Network
Rapid Timeline Strategic Planning Data Protection/Disaster Recovery Customer Relationship Management