I have networking experience with fiber and wireless Lan/Wan. FCC reporting NORS best practices. I am an Accomplished IT professional that successfully implements strategic IT initiatives that improve business functionality with positive impacts on the bottom line. I possess proven and skilled Project Management experience and competencies, with abilities to lead and motivate teams to maximize productivity and team synergy. Technologically savvy, a self-starter, can adapt easily to understanding new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess first-rate communications and collaborations skills to lead and work in concert with diverse groups effectively. Over 20 years of Business experience and business management attributes.

Networking: Wireless routers, T1/DSL, Ethernet/LAN/WAN, VPN, IP Phones, Windows 2003, 2008, Server Support, and MS Exchange Server, DHCP, DNS, Active Directory, IPv6, IPv4, Linksys, switches, PCI, hubs Modems, Hubs, Laptops, Workstations, POP3, IMAP, Polycom, Thin Clients Cisco Support Applications.

Software: Office suites 2003, 2007, 2010, MAC OS, XP, Windows 7, Vista, Eudora, Trend micro, Explorer, Firefox, Adobe Acrobat, Word, Excel, PowerPoint, Access, Photoshop, Visio, Microsoft Project, Oracle, Bart PE, Datatel, SCCM, Fusion, McAfee, Malware bytes, MS Proxy Server, Microsoft Digital Certificate, Business Informational Systems Specialist, Cisco OS, ASA's, IBM Proventia Appliance, Solar Winds, Load Balancers, Cisco and IBM knowledge based, Clarity, Open Workbench.

Hardware: Mac and PC HP Printers/Scanners, HP/Epson/Dell/Ricoh Printers, Fax Machines, National FBI Finger Print Machines, Computer Based Hardware, Dell Certified Technician, NAS Systems, External Terabytes, Extreme Switches, Linksys Routers, Polycom Systems, Network Equipment, Servers, Cisco Load Balancers CSS 11503, Cisco Switches and ASA Appliance, 2960 Switches, 1921 Routers, IBM Proventia Appliance, Green Code IDS, Meraki AP, Cradle Point.

Confidential

Project Manager Contract Worked within Project Management Office we would procure timeline updates and keep projects on schedule and accurate, status updates weekly for stakeholders. 2 month contract duration.

• Using clarity keeping record of ongoing projects through all 5 phases of project using PMI standard practice.
• Status reports to Stakeholders and owners of projects.
• Responsible for 11-14 active projects at a time.
• Responsible for all phases Initiation through Closing of active projects.
• Consulting position, funding ended due to new higher/change management

Confidential

Project Manager Network Engineer

Project Manager and Lead for transition and migration project from Bensalem, Pa to Pataskala, Ohio. Ascena Retail purchased Charming Brand for 5.0 billion and needed to procure the systems and services from one location to another. This included the services, tools and procedures. In less than 3 weeks we had procured the service side of the Charming Brand to Ascena, and also the Real Estate Activity processes for new and closing stores procedures. We had to document and thoroughly understand these procedures and service the stores and personnel in 50 states and in Canada including opening and closings protocols.

• Communications access to customers and the movement of information from one location to the other.
• Job duties included new policies and procedures documentation.
• New hardware to betterment of systems and services.
• Procure business activities and processes
• Improve services and business applications
• Keep updated records of Real Estate Activities of over 1200 stores in multiple locations.
• Proactively monitors store equipment to provide stable, dependable network services across multiple platforms
• Configures and troubleshoots network equipment including Meraki APs, Cisco Routers, Cisco switches.
• Maintains LAN/WAN/wireless/ operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Utilizes network management applications to identify network faults, to ensure the provision of data or other tele-
• Orders telephone and data services for new stores completes process for MACD requests for stores.
• Administrative support including the setup conference call accounts and coding invoices.
• Project Management duties and requirements
• Training of employees for acclamation of the new processes and procedures.
• Status Reports of weekly scheduled projects.

Confidential

Tier 3 Technical Support-Encouraged to build customer loyalty through advanced and complete troubleshooting from the Time Warner Cable Business Class customer inquiries. Regarding high speed internet products and services. Educating Time Warner Cable Business Class customers about PC equipment, e-mail, Business Class Phone, router configuration, software and cable modems in a high volume/high demand inbound call center environment.

• Troubleshoot Business Class HSD which includes addressing concerns with single modems, TWC Business Class provided routers and Hospitality solutions.
• Assist customers with the administration of their TWC Business Class Standard, Vanity and Non-Vanity E-mail and DNS.
• Address billing related questions and process billing system tasks such as applying payments, updating modem configuration files and scheduling appointments.
• Provide third level support for Business Class Phone and Static IP address issues.
• Assist customers with the basic configuration and maintenance of their Webhosting, Managed Security and Managed Storage products.
• Assist customers with the installation, configuration and troubleshooting of the TWC Business Class provided PC Security Suite.
• Perform other related duties and responsibilities as assigned and/or required.

Confidential

I performed Administration and maintenance of the network. Well versed and very familiar with Cisco hardware including switches, routers, ASAs and VPN concentrators, Cisco CNAA trained. Assist in the coordination of network wiring and expansion. Specifies, evaluates, configures and installs new hardware for compatibility with installed products. Maintain a high level of availability for the network and security best practices.

• Project Manager/Coordinator for Network Upgrade, successful implementation 14 Switches, Core Switch, Upgrade of ASA Module. Rewired the closets for better maintenance and performance. All Cisco products were implemented. Successful implementation.
• Performed regularly scheduled maintenance on servers, switches and routers and weekly updates for Security protocols.
• IPS and IDS Management
• Security Management, updates to security measures and best practices.
• Would Maintain integrity and Business Continuity
• Project Manager for Network Upgrade, successful implementation 14 Switches, Core Switch, Upgrade of ASA Module. Rewired the closets for better maintenance and performance. All Cisco products were implemented. Successful implementation.
• Worked with ASA Security Modules
• Ace Load Balancing
• Firewall support and design
• Architect design Network Infrastructure.

Confidential

Systems Specialist: Network support, security suite maintenance/management best practices customer service tier 3, educate end users on issues or query, Installs, set up, and maintains hardware, software, complying with the campus Ethernet backbone and linked LAN systems. Troubleshoots PC and network problems. Provides Level 2/3 computer support. Verifies site licenses, contacts vendors, supports MS Office suite, Windows 3.x, 95, NT, 2000, and NetWare. Assist LAN Manager in network systems. Assists Data Communications Manager in network systems as it relates to PC connectivity and operation. Resolved problems through systematic analysis. Instructs staff on network and basic computer information.

• Project Leader for Coshocton Campus. Responsible for Technological Project Manager, asset management complete installations of hardware, software, and network connectivity in this multi-million dollar roll out, brand new facility completed successfully and on time.
• Project Leader for Warner Library Project. 20 million dollar project. Responsible for Technological Project Management, team builder and project concerns analyst. Multi platform facility once again, high profile project, completed successfully and on time for special ceremony.
• In charge of images, network support, IP printers, network cabling, wire management and complete installation during implementation of new campus buildings.
• Assisted COTC LAN Manager, Tim Deaver the last 3 years with network support, conceptualization, and improvements on campuses. Helped with integration of MACs to active directory.
• Recommended wide variety of technical solutions in order to improve productivity. Including implementation of remote desktop, thin clients, and spam filters.
• A leader and team player who is reliable, on-time, and always stays until the job is completed. Developed reputation for commitment to continuous improvement in areas of Project Management and Technical Support.
• Letters of Recommendation from Faculty and Staff for excellent customer service and performance.
• Ambassador for Multicultural Development Program on the Campus.
• Multi-Platform trained servicing both Mac and PC applications and hardware.
• Very Diverse and in-depth training in all areas of IT services from Asset Management, Supervisory, and Project Leadership, Software Life Cycle management.

Confidential

Owner: Promotions and Public Relations Company that specialized in raising awareness of events, special promotions for Music/Entertainment Companies in the regional area. Project planning and coordination of special events, including commercializing radio-infomercials , stage setups, staffing consultant, life cycle coordination. Customer service and sales orientated work at all times, representative of the companies and their point of interest. Our main goal was to raise the interest of events, or products and support share holders major interest.