Project Manager

Professional Profile

• Motivated and driven Senior IT Project and Program Manager with 16 years of professional hands-on experience in IT
• Extensive experience in all aspects of delivering IT services to external and internal customers with focus on performance and commitments.
• Hands-on leader with passion for both strategy and execution. Experience in leading transition and transformation programs as well as organizational changes.
• PMP certified Project Management Professional, PMI/PMBOK , Project Management Institute
• PRINCE2 certified Projects IN Controlled Environments, process-based method for effective project management
• ITIL Expert Lilac Badge Certificate, ITIL Service Manager Red Badge certificate, ITIL Foundation v3 certificate Green Badge, IT Service Management, EXIN
• 10 years of experience in managing diverse international organizations within multi-customer and multi-cultural environments US, Europe, Asia/Japan , fast paced and demanding corporations that spanned diverse professional fields, such as, engineering, finance, telecommunication Waterfall methodology, SDLC, Agile, Scrum
• Successfully managed professional teams of 30 from requirements gathering through implementation and support covering all life cycle phases, managed programs in PMO 1-3 years each, portfolio of 25 projects
• Developing and maintaining relationships with top decision makers and driving new business opportunities
• Resource manager/ Team Leader of 50 people. Acquired crucial combination of technical, methodological and processing knowledge which also helped to develop strong interpersonal and consulting skills.
• Worked with major corporations on implementing centralized systems, web-based applications and Managed Services Platforms. Proficient in managing global, remote, diverse virtual teams in matrix organizations, shared services.
• Experience in interacting with top managers C level CTO, CEO, CFO , directors and non-technical groups as well as technical staff eg. external clients, vendors, subcontractors, SSAs, DBAs, Development, Tech Support, Systems Support, System Admins, Systems Engineering, NOC, and others.
• Promoted quality and customer satisfaction by use of troubleshooting and process improvement skills.
• Ability to draw on both technical background and business insight to reach maximum effectiveness and efficiency
• Strong technical background - several years of experience in programming and systems administration in the past
• Holding two master degrees: IT and Business Management.

Confidential

Program Manager, Project Manager

• Managing delivery of the program projects portfolio 30 in PMO for responsible regions of the world. Managing escalations, continuously improving quality of delivery for customers, coaching PMs, facilitating communication
• Providing technical leadership to team of PMs, auditing projects and processes, acting as Subject Matter Expert - SME
• Single point of contact from Deployment and Delivery Perspective
• Continuously improving quality of delivery for receiving side/customer. Ensuring KPI commitments are met
• Managing international projects according to PMBOK in following areas: budget, time, scope, quality, finance, procurement, HR, risks and communication to deliver solutions to the customer
• Leading diverse project teams located in several countries on different continents EMEA/ APAC/ AMCS RNAM, RLAM
• Reporting to steering groups, sponsors, customers and managers on budget, timeline and status
• Planning implementation, preparing and executing project management plans and controlling risks and change
• Supervising project teams including solution architects, integrators and other engineers
• Managing project resources, establishing communication plans with the project team and customers
• Cooperating with partner companies and key internal business clients. Managed delivery for numerous customers globally in following regions: Americas Verizon, Sprint, ConEd , Europe, Asia, and Africa that include more than 30 countries.
• Technologies: Cloud computing, Virtualization, Citrix, VMware, Solaris, Juniper, Cisco, Microsoft, Linux, Network security.

Senior Project Manager IT , Country Program Manager

Confidential

• Managed portfolio of international projects program within KBC group PMO Country Program Manager , whose aim was to implement a comprehensive business system to replace the current one in conjunction with the new system at mother company. Acted as single point of contact for various stakeholders.
• Project management, led project team through all project phases PMBOK : Initiating, Planning, Executing, Monitoring Controlling, and Closing
• Prepared and executed project management plans, managed risks, inspected quality
• Represented IT Department on senior/director steering and domain committees. Reported on important matters as progress, resources, costs
• Managed and assigned executive IT tasks according to priorities among the teams 50 , fulfilling KPIs and goals.
• Cooperated with consulting companies, software vendors and internal business clients
• Implemented past experience during the decision making process on key steering committee issues
• Designed IT solutions, analyzed and audited processes inside organization, redefined and optimized them to achieve synergy

IT Project Manager/Systems Analyst/Team Leader

• Managed IT projects, cooperated with outsource, vendor companies and bank departments
• Implemented new bank's headquarters systems, tools and interfaces
• Performed systems analysis, functional specification writing
• Utilized knowledge of business and finance to develop appropriate technical solutions for banking

Systems Engineer, Contractor

• Designed and implemented telematics system for the collection and analysis of data from 40 sites nationwide
• Worked directly with the CTO and liaised with the Finance and Marketing Departments
• Project supported by WHO and EU. Applications/Systems: Oracle data warehouse , Discoverer, Windows NT, Unix
• Consulted on new hardware/software purchases and on company-wide IT solutions
• Negotiated with partner companies across Japan, in the U.S., Australia, and India
• Managed various software projects including Company's Web Design Project
• Successfully modified and improved the company network during office relocation
• Responsible for design and maintenance of email servers, database servers, webservers, security firewalls and routers
• Managed the Company's computer network. Designed and developed Web based applications and systems.

Java Developer

• Developed Java Servlets under Windows NT and UNIX environments as well as dynamic web pages, drawing from databases, and generating content based on templates Engaged Java development under Sun Solaris UNIX System. Internship project
• Designed Graphical User Interface. Internship project

Technical proficiencies

• Platforms: Windows 7/Vista/XP/2000/NT/98/95/3.1, DOS, UNIX Solaris, HP-UX , Linux Red Hat , administration and programming
• Networking: TCP/IP, MS Windows Networking, routers, firewalls, network security
• Databases: Oracle, SQL, Ms SQL Server, MySQL, Ms Access, Big data
• Office Tools: Microsoft Office Word, Excel incl. pivot tables, Access, PowerPoint, Project, Outlook, Visio , SharePoint
• Graphic Tools: Photoshop, Alias Power Animator, 3D Studio, Corel Draw
• Languages: PHP, Perl, HTML, Java, C, C , Pascal, Basic, Matlab