Summary

• Objective Manage a medical office where my office management, problem resolution, people and project management skills will be utilized to accomplish company goals.
• Profile Twenty-two years experience interviewing, hiring, training, and managing employees, enforcing human resources, internal safety policies, and OSHA requirements. Authoring and implementing policies and procedures for office staff. Writing and performing employee performance reviews.
• Nineteen years experience in facility and project management including heating, air conditioning, plumbing, janitorial, electrical, refuse pick-up, capital expenditures, equipment preventative maintenance programs, security, uniforms, telephone and voicemail systems, space planning, equipment layouts, FLS fire, life, safety systems and construction projects.
• Thirteen years experience working at animal hospitals in the capacity of front desk receptionist, front desk manager, technician assistant, doctor assistant, technician, overnight emergency technician, vaccine clinic manager and practice manager.
• Thirteen years experience sourcing and purchasing medical, capital equipment, construction and office supplies.
• Seven years working for a small community people hospital as a purchasing facility manager
• Seven years' experience managing multi-million dollar, full service veterinary hospitals with 20 employees

Confidential

San Clemente

• Manage daily operations of a two and half million dollar, four doctor animal hospital
• Manage 23 employees including creating work schedules for all departments
• Tasked with creating marketing campaigns to increase business.
• Increased new client numbers by retraining front desk
• Interview, evaluate, hire and supervise staff, conduct performance reviews
• Resolve conflicts arising with the professional staff
• Plan and conduct front desk and tech meetings
• Plan and conduct quarterly kennel attendant staff meetings
• Encourage and mentor staff
• Create doctor and technician staffing schedules
• Schedule lunch and learns for staff with company's vendors
• Oversee facility and equipment maintenance
• Ability to make decisions, delegate responsibility and follow up accordingly
• Provide hands on assistance to front desk staff
• Respond to client concerns and complaints
• Excellent interpersonal skills, affable, encouraging, energetic with a Lead By Example attitude
• Responsible for business development and market outreach.
• Follow up with clients to optimize collections and minimize outstanding in accounts receivable. Have collected 11,000 on 120 days overdue accounts.
• Oversee OSHA compliance. Administer and keep records of safety training with staff

Confidential

San Clemente and Dana Point

• Manage daily operations of two animals hospitals generating five million dollars per year including professional grooming and a large boarding department
• Schedule and manage 32 employees
• Make weekly deposits to bank for both hospitals
• Manage daily operations of a three doctor practice Golden Lantern open 6 days a week.
• Manage daily operations of a two doctor practice Talega large boarding facility open 7 days a week
• Interview, evaluate, hire and supervise staff, conduct performance reviews
• Resolve conflicts arising with the professional staff
• Plan and conduct front desk and tech meetings
• Plan and conduct bimonthly kennel attendant staff meetings
• Maintain employee files: Regular, Medical and EEO
• Administer payroll and employee benefits
• Calculate doctor commissions for payroll
• Encourage and mentor staff
• Create doctor and technician staffing schedules
• Schedule lunch and learns for staff with company's vendors
• Oversee facility and equipment maintenance
• Ability to make decisions, delegate responsibility and follow up accordingly
• Provide hands on assistance to front desk staff
• Respond to client concerns and complaints
• Excellent interpersonal skills, affable, encouraging, energetic with a Lead By Example attitude
• Responsible for business development and market outreach.
• Designed military advertising brochure to target new clients from Camp Pendleton
• Follow up with clients to optimize collections and minimize outstanding in accounts receivable.
• Oversee OSHA compliance. Administer and keep records of safety training with staff
• Document and report all accidents and file reports with our worker's compensation carrier
• Represent hospital in community activities

Confidential

• Manage daily operations of a four million dollar, five doctor practice, open 7 days a week.
• Interview, evaluate, hire and supervise staff, conduct performance reviews
• Resolve conflicts arising with the professional staff
• Plan and conduct monthly company, front desk and tech meetings
• Plan and conduct bimonthly kennel attendant staff meetings
• Maintain employee files: Regular, Medical and EEO
• Administer payroll and employee benefits
• Processes DVM production checks
• Encourage and mentor staff
• Create receptionist and kennel staffing schedules
• Schedule lunch and learns for staff with company's vendors
• Oversee facility and equipment maintenance
• Successfully passed AAHA inspection
• Successfully passed California Veterinary Medical Board random routine inspection
• Responsible for accounts receivable and client collections
• Ability to make decisions, delegate responsibility and follow up accordingly
• Provide hands on assistance to front desk staff
• Bay Animal Hospital continued
• Respond to client concerns and complaints
• Manage vaccine reminder program
• Responsible for business development and market outreach.
• Excellent interpersonal skills, affable, encouraging, energetic with a Lead By Example attitude
• Redesigned company website and created print advertisements. Hired a web designer / graphic artist to fulfill vision
• Follow up with clients to optimize collections and minimize outstanding in accounts receivable.
• A/R was 80,000 when I arrived in 2008. Within 6 months of my employment average A/R balance was under 10,000
• Oversee OSHA compliance. Administer and keep records of safety training with staff
• Document and report all accidents and file reports with our worker's compensation carrier
• Represent hospital in community activities

Confidential

Project Manager

• Managed up to 40 employees and materials for mechanical engineering projects. Contract total 12,000,000.
• Accounts: Los Angeles Unified School District, Disneyland, Bass Pro Shops, City of Angeles Specialty Center
• Prepare monthly, quarterly and semi-annual financial reports.
• Review and approve expenditures and labor.
• Job walks, writing job proposals and blueprint reading
• Prepare monthly invoices and if required make collection calls for overdue invoices.
• Responsible for profit and loss management and customer growth.

Confidential

Service Manager, Project Manager

• Hired to purchase and maintain plumbing and mechanical inventory
• Promoted to Service Manager to coordinate service department, schedule employees, and to run small Raytheon projects.
• Promoted to Project Manager where I managed up to 25 employees and materials for construction projects worth 5,000,000.00
• Accounts: Boeing, Raytheon, LAX
• Prepare monthly, quarterly and semi-annual financial reports.
• Review and approve expenditures and labor.
• Prepare monthly invoices and if required make collection calls for overdue invoices.
• Responsible for profit and loss management and customer growth.

Confidential

Main Floor Facility Manager

• Responsible for managing seventeen employees in purchasing, warehouse,
• hospital distribution and maintenance.
• Developed JIT inventory system thereby saving the hospital 165,000 per year in
• expired inventory and restocking fees.
• Responsible for 75,000,000 budget for purchasing hospital and office supplies.
• Managed hospital room and office construction upgrades including space planning,
• equipment layouts, electrical, HVAC and plumbing.

Confidential

• Interviewed, hired, motivated and trained front desk, tech asst. and doctor's asst. employees
• Organized and facilitated a once-a-week Vaccine Clinic for the public.
• Teamed with one overnight doctor assisted with emergency walk-ins and performed supportive care for hospitalized animals.
• Client check in / checkout, took deposits and final bill payments.
• Dispensed drugs, performed diagnostic testing and basic animal intake and charting.
• Purchased medical, surgical and office supplies.
• Provided excellent customer service to clients
• Trained receptionist new hires