SUMMARY

Sr Project Manager with strong knowledge of strategy, planning, Information Technology, business process re-engineering, financials, costing, coaching, training, risk and change management. Highly skilled at understanding customer needs and defining deliverables, schedules, metrics, standards, best practices, estimation, forecasting, specifications, performance, governance, assessments, methodology, controls, CMMI, ISO, SOX, PMO, LSS, EVM, NPV, ROI, customer requirements and product strategies. Track record of success in driving cross-functional global efforts, make recommendations and satisfy customers. Excellent verbal/written communication skills, performs with high standards, very professional, customer focused, diplomatic team player. Strong consulting, analytical, trouble shooting and problem-solving skills.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

• Managed cross departmental project, resources, issues, status, budgets, and financials using PPM.
• Managed In House Data Strategy from initiation, requirements, planning, through development. Led sponsor sign-off, deliverables and Architecture Review Board approval.
• Tracked project from meetings, received reports and update project plan. Documented changes to scope or functionalities with change ticket and project plan.
• Managed vendor relationship and ensured compliance to SDLC 4.0 development process and conformance to Project Quality Office governance and SOW services and deliverables.

CONFIDENTIAL

• Managed cross functional projects, schedule, risks, communications and reported status using PPM.
• Planned and developed schedule for Winchester Tier 1 and Tier 2 Phase 2 Business Validation. Managed project objectives, goals and scope. Developed charter and successfully attained buy-in between VP level sponsor and senior management stakeholders in a timely manner.
• Collaborated and supported Business Sponsor with communication and messaging
• Managed vendor relationship and ensured delivery of SOW services and deliverables.
• Worked with business sponsors, senior management, business and technical staff, IT Operations and stakeholders to identify and manage project tasks, dependencies and project documentation
• Managed Full Service IMB Implementation from origination through planning, development, testing, UAT and deployment. Completed B Level, A Level Estimation and Operational Readiness Review. Coordinated architecture meetings with vendor, IT Operations, desktop etc.

CONFIDENTIAL

• Managed cross departmental projects, process improvements, financials, issues and status using PPM
• Planned for project scope, quality, budgets, risks and tracked timelines for software development. Identified and gathered resources and third parties.
• Directed cost benefit analysis, budgets and supported accounting functions and reporting.
• Reviewed project deliverables to ensure quality and project success.

CONFIDENTIAL

• Consulted with federal agencies, responded to issues and solved problems. Managed customer relationships, PMO oversight, risk and change management. Recommended improvements and communicated status to stakeholders.
• Planned and developed schedule for a major system modernization effort. Interfaced with the business, and analyzed current and developed future state business processes. Elicited Agile SDLC requirements through interviews, product reviews and focus groups in a timely manner
• Directed use of the Enterprise Life Cycle ELC . Facilitated workgroups, coached and partnered with Corporate Data, Customer Service, and Submission Processing teams successfully reaching milestones. Facilitated project approval process and gate reviews for Waterfall SDLC
• Managed the adoption of Application Development PMO's processes and procedures ensuring the timely implementation of multiple modernization projects
• Planned for an enterprise Salesforce CRM implementation and ensured charter, governance and EVM processes provided a framework for accountability and decision making
• Improved Written Taxpayer Communication Using Lean Six Sigma. Planned, assessed and supported value stream mapping events. Researched and refined business processes and systems and achieved customer delight by developing the new framework
• Worked with VP, Quality, and member of CMMI appraisal team and led project QA Audits

CONFIDENTIAL Systems,

• Developed and tracked plans, resources and timelines for client projects. Build and mentored teams. Directed project planning, managed change, proposals and user signoffs.
• Managed the 5 million .Net grants development effort. Estimated costs and planned for future releases. Initiated process improvements, reviews, validation, tracked performance, change control, EVM and facilitated delivery ahead of schedule, reducing cost by 10 .
• Spearheaded the framework, plans and timelines ensuring successful CMMI compliance.
• Defined company-wide standards as a member of the Quality Board. Led improvement initiatives, metrics, job aid development and timely ISO 9001:2000 Certification effort.
• Directed hiring, new employee orientation, mentoring and increased team by 18 .

CONFIDENTIAL Consulting

• Managed dispersed customer HP, SBC and Mercury Interactive projects, global teams and created detailed plans, charters and product quality using Waterfall and Iterative SDLC. Interfaced with PMO and led release decisions. Identified cost reduction and partnership opportunities.
• Managed the web download center enhancement project using BroadVision. Worked with marketing, sales and account management, prioritized requirements, development, offshore QA, user acceptance and deployment resulting in improved lead generation and user experience
• Developed security and testing procedures ensuring Sarbanes-Oxley compliance IT Governance.
• Managed multiple convergent billing projects using the Express process. Directed resource allocation/assignment, requirements, cost estimates and budgets.
• Managed and oversaw 3 million Content Management development. Focused on ThinQ deliverables and coordinated content modeling, business process, system integration and quality.

CONFIDENTIAL I

• Managed the redesign of the Corporate Information Technology website using Dreamweaver/HTML. Created and updated the information architecture, business process, design, navigation, content and appearance, reducing search time by 25 .
• Directed mobility product development, deployment and launch of infrastructure, ordering system, provisioning, support and training for 260 Blackberry Pilot users.

CONFIDENTIAL

• Completed Systems Continuity and Migration Plan. Determined impact of legacy systems obsolescence. Identified risk mitigation and change management strategies. Achieved 8 million in cost savings by leveraging infrastructure, seamless linkages, and training.
• Spearheaded software development, business processes and training. Generated repeat business by completing multiple Point CRM releases in 90 of allocated time.
• Directed evaluation and product functionality reviews for next service order solution. Developed Process Gap Analysis matrix. Made make/buy decisions. Identified improvement areas. Recommended products and influenced selection of new 6 million Vantive platform.

CONFIDENTIAL Solutions,

• Conducted product reviews/quality assurance and improved model forecasts by 7 . Refined product direction using intelligence from the market, customers, and competition.
• Developed plans and projected profits for a 3.6 million offshore effort. Interfaced with Engineering, Finance and Quality, and facilitated timely delivery reducing cost by 10 .

CONFIDENTIAL

• Strategized business plans and recommended new products increasing revenue by 20 . Researched, analyzed and monitored market trends and competitive environment.
• Managed product evaluation and techno-economic feasibility studies. Conducted comprehensive business analysis and computed project NPV ROI. Made make/buy decisions.

CONFIDENTIAL Consulting

Implemented securities and investment products. Consolidated multiple IBM 370 stock, bond and money market systems, streamlining operations and reducing costs by 40 .