PROFESSIONAL SUMMARY

A highly motivated and proven technology leader with consistent success in creating successful strategic business and technology partnerships. Accomplished in significantly improving the efficiency and value of technology environments and implementing ongoing process improvement methodologies and philosophies. Extensive experience with organizational leadership, strategic planning, technology implementations, risk mitigation, conflict resolution and operational improvement. Equally effective directing both small staffs and large staffs including managing and optimizing complex multisite environments domestically and internationally. Highly organized and goal oriented individual with superb written and verbal communication skills.

EXPERIENCE

Confidential

Technology Consultant / Course Developer

• Developed a series of very successful online business and technology courses for Confidential highly visible and profitable Confidential focused on contemporary business challenges and how new technologies would address those challenges. Confidential is comprised of technology consultants within the ranks of Confidential and other large consultancies.
• The online education assets positioned and coupled business needs and technology solutions detailing how contemporary information technology implementations can be leveraged for competitive advantage. Modules created defined the function, benefit and application of technologies such as Cloud Platforms, Virtualized SAP, Virtualized Oracle, Continuous Data Protection, Data Deduplication, Business Recovery methodologies and Converged Infrastructure.
• Disseminated my extensive data center experience and effective and concise communication skills addressing CxO level business challenges and solutions. A strong command of IT / data center concepts including deep knowledge of systems-oriented technologies were required to be successful in this role.

Confidential

Senior Vice President, Information Systems

• Improved service level and financial performance of the Information Technology Department dramatically for the Confidential with 4,000 employees across 22 states.
• Led all Information Technology activities within Systems Development, Technical Services, Telecommunications, Distribution Systems, Network Services and Help Desk departments.
• Chaired IT Steering Committee that successfully collaborated with business leaders and stakeholders to discuss and set IT funding and priorities supporting and enhancing business initiatives. The IT Steering Committee consisted of the CEO, CFO, COO and CIO.
• Advised C level executives in all technology areas detailing business benefits, cost reductions and issue resolution and consensus. Member of Executive Team that executed a successful and profitable management buyout and subsequent sale to a Confidential.
• Directed activities and dispositions of physical asset base, application portfolio, budgets, infrastructure, help desk, personnel, and technology innovation.
• Executed strategic and operational planning, portfolio assessment, technology adoption and implementation, data and infrastructure security, cost management strategies and reductions, business process improvement and adoption of best practices.
• Successfully implemented a new ERP / SAP financial system FICO including Materials Management and Sales and Distribution functions within specification and budget. Cutover was approved by SAP's PMO office.
• Enabled a profit margin improvement initiative by implementing an EMC Data Warehouse to decipher customer trends and purchasing activities. This analytic platform drove marketing activities and increased individual location and overall sales.
• Reduced labor and product costs via the introduction of a Labor and Product Planning System. This system combined data from the Data Warehouse with standard and custom mathematical models from the forecasting software Forecast Pro further enhanced via iterative refinements from Field Operations experts. First year savings exceeded 3M.
• Negotiated leased software concession for zero cost saving the company more than 1M in acquisition costs.
• Collaborated with the CEO and COO to dramatically reduce reporting inefficiencies and increase insight to relevant KPIs. The creation and adoption of this tool drove significant operational changes and resulted in immediate increased profits at every retail location.
• Rationalized IT activities along the lines of insourced and outsourced roles. Examples of outsourced activities were web site design and coding, web site hosting, DBAs, and SAP BASIS India support. This resulted in significant cost reductions, stabilizing service levels, and increasing IT staff morale.
• Drafted and executed operational processes to insure investment protection and Business Recovery viability of application suites using multiple offsite locations and multiple generations of backup including parallel execution of applications for validation.
• Enabled ongoing regulatory compliance audits and mitigation activities for Confidential. Vendors were selected via formal bid process. Third party providers performed independent, objective and certified assessments driving governance, risk and compliance planning, execution, and reporting to regulatory governing bodies.

Confidential

Director / Technical Services

• Directed all Technical Services activities for the corporation which included personal computing, computer operations, local and wide area network connectivity and security, help desk, telecommunication environments, and software licensing. Success criteria were Y2K remediation, long range strategic value of new investments, and operational accuracy and application availability.
• Specified, managed, and approved all data center elements for construction of new data center housing all computer systems for both Dunkin' and Baskin Robbins' lines of business. Elements that drove this activity were Y2K requirements, increased Dunkin' business processing needs, and relocating Baskin Robbins' data center from California to Massachusetts.
• Member of the IT Leadership Team that collaborated on the creation of technology standards and volume purchase agreements for technology and services worldwide Allied Domecq resulting in lower costs and increased service levels.

Confidential

Director / Technical Systems

• Directed and managed all Technical Systems Departments included Personal Computing, Computer Operations, Network Services, Help Desk, and Telecommunications.
• Validated all vendor relationships and resolved contractual obligations, disposition of assets, technical infrastructure software licensing and executed staffing actions in support of the organizations restructuring.
• Specified and managed construction and outfitting of new data center of new corporate headquarters in Westwood Massachusetts.
• Integrated newly acquired manufacturing locations into existing infrastructure environment significantly increasing service levels and lowering support costs. Newly acquired manufacturing operations in Confidential were connected to and managed by a single network operation center that were managing Confidential.

Confidential

Director / Architecture and Product Planning

• Set and managed IT architectural direction, standards, acquisitions, upgrades, data center and call center construction, contracts, hardware and software support agreements, and operational and technical support services of computing platforms.
• Defined the IT Call Center Business Team who were instrumental in the design, build and ongoing operation of multiple efficient and profitable call centers. This initiative serviced the customers of multiple technology vendors including Confidential. Technologies deployed enabling support were Confidential routers directly connected to technology vendor Confidential leased lines. This new line of business line was financially and technically successful immediately initiating multiple merger and acquisition activities valued in the hundreds of millions of dollars.
• Managed Basis technical environment and personnel group for Confidential implementation. This implementation was so successful that it was referenced in marketing material by IBM and SAP for years.

Confidential

Senior Manager / Technical Services

• Directed and managed IT Technical Services departments which included End User Computing, Network Engineering and Services, AS/400 Technical Support, Computer Operations, and Voice Systems.
• Department supported the infrastructure that enabled a large and profitable direct sales, on line sales and call center software sale and distribution business.
• Participated in Mergers and Acquisition Team actions delivering assessments of physical infrastructure environments and personnel of targeted companies such as Phoenix Systems. Reviews and recommendations of physical environments, asset base and personnel were part of the assessment process.

Confidential

Senior Manager / Computing Services

• Directed and managed all Computing Services functions including End User Computing, Network Engineering, AS/400 Technical Support, Computer Operations, ACAD and Engineering Systems, Voice Systems, and Shipping and Distribution Systems.
• Responsible for specification, build, approval and ongoing management of a new data center in support of a new distribution center in Rural Hall North Carolina. Environment consisted of a new phone system, redundant servers and data networks and the implementation of scanners and diverters for massive muti shift distribution center.