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Sr Project Manager Resume Profile

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Arlington, TX

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Objective

A position where the knowledge, skills, and abilities honed through fifteen years Project Management experience will be utilized to further benefit the employer as well as provide a path for further development. Skillfully conveying information to stake holders, coworkers, vendors while moving projects through the life cycle to achieve the desired results. Maintaining results oriented environment while continually building the relationship between all parties to insure a successful deployment of the assigned project s and enabling future expansion of the relationship.

Summary of Qualifications

Led design and development of installation procedures and deployment for all Enterprise Projects while at Confidential. Resulting in 20 reduction in installation errors and a 10 reduction in installation times Provided RFP/RFQ installation requirements to Sales staff resulting in more accurate work times bid to actual time with-in 3 /- and improved utilization of personal by 18 Identified installation issues and documented Root Cause as found by engineering team for internal and customer records, modified procedure workbooks as necessary as a result of findings, informed upper management of findings, resolution, and consequences of RCA Planned and Executed installation of multi-site 57 locations Enterprise voice system. Customer realized ROI in two and one half years for initial investment of 2,400,000. Planed and managed several large system conversions from traditional voice systems to converged voice/data systems in IP environment, resulting in significant operations cost savings for client businesses resulting in an average cost saving of 8 during the first year Managed team of twenty one Technicians. Developed and implemented training schedule of technicians in preparation of industry changes from traditional voice system implementations to installation of voice/data converged IP system.

Work Experience

Confidential

SR PROJECT MANAGER

Dedicated Senior Project Manager to Confidential managing Avaya Enterprise System installations, upgrades, call center applications, and site additions. I have a thorough knowledge of Confidential voice recording applications, and third party call accounting systems. I also managed local government and school district installations of Avaya voice systems for Confidential. Confidential method of tracking project profit margin was through Confidential.

Confidential

Project Manager

Performed pre-sales consulting, planned and coordinated installation of complex projects for Confidential, multimedia systems, call management and call accounting systems. Developed time lines for project implementation and allocated resources to meet schedule and budget requirements. Continually communicated project status among team members and customers, effectively addressing issues and ensuring customer satisfaction upon project completion. Successfully implemented VoIP conversion for major Confidential doing business in lower 48 states, with an expected Confidential.

Confidential

Field Services Manager

Managed staff of twenty one dedicated installation technicians Scheduled installation staff to maximize productivity Volunteered for and provided leadership during staff cutbacks, sustaining high levels of customer service. Planned and managed in-house training for technician staff that resulted in 15 to 20 reduction in installation time. Recognized as the in-house SME for SAP inventory control system used at Avaya.

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