Project Manager Resume TX - Hire IT People

Summary of Qualifications:
Over ten years of project management, service delivery, and operations experience. Proven skills in project coordination, effective time management, and the ability to cultivate and maintain internal/external relationships to achieve departmental objectives. A team leader who consistently thrives under pressure using excellent analytical, problem solving, and verbal/written communication skills to successfully complete projects ahead of schedule.

PROFESSIONAL EXPERIENCE:

Confidential, Carrollton, Tx
4/2011-8/2012
Project Manager

Manages the implementation process in accordance with the project scope as defined by the client
Executes project scope and maintains project profitability by providing communication and mitigating project issues and risks
Prepares and maintains all project related documentation including project plans, and project schedules
Oversee and organize daily project activities
Superior team facilitation skills and ability to collaborate between stakeholders
Ensures that site survey and BOM are completed prior to project installation
Engage and manage 3rd party vendor resources when needed
Facilitates customer status meetings
Serves as primary point of contact for all stakeholders

Confidential, Plano, Tx
11/2009-4/2011
Customer Project Manager/Coordinator

Provided exceptional support to business clients to ensure timely implementation of service orders
Sets direction and makes operational and managerial decisions on projects
Managed daily updates and coordinates between customers, vendors, operations and internal departments
Monitored progress of service orders from pre install through implementation
Validated all new service orders and schedules customer activations
Acts as liaison between customer, sales, vendor and NOC
Established effective open communication channels between project participants
Planning, coordinating and controlling project solution delivery
Deliverd appropriate project quality standards in consultation with customers to ensure customer satisfaction

Confidential, Dallas, TX
09/2007-09/2009
Project Manager

Successfully lead the planning and execution of the MPLS/NVPN circuit orders
Utilized strong analytical skills to evaluate end to end customer experience
Consistently strive to meet and achieve assigned project timelines for installs
Demonstrated proficiency with escalating issues related to project provisioning and maintenance
Fundamental coordination point between customer, account team, and alternate carriers
Provided accurate and concise information during the installation process
Utilizing investigative skills to resolve monthly billing reconciliation reports, which generates revenue
Served as focal point during implementation, by providing excellent support
Updated and distributed weekly status reports for customers and account team
Certificate of Excellence award November 2007

Confidential, Dallas, TX
03/2000-8/2007
Project Implementation Manager

Managed the complete installation of data, and voice circuits for business customers
Responsible for verifying the design of PRI, T1, MPLS circuits
Provided technical interface to the customers during the install cycle functioning as a guide
Adept at conducting several projects simultaneously and working under close deadlines
Coordinated with customers, engineers, and vendors to ensure in-service date is achieved
Facilitated pre-conversion conference calls with customer, vendor, and operations team
Obtained Customer Service Records from RBOC’s , and Local Exchange Carriers
Primary point of contact pre and post installation of voice, data, and MPLS circuits
Employee of the month October 2001

Confidential, Dallas Texas
06/1999-03/2000
Project Installation Coordinator

Processed, and managed new order installation for dedicated business customers (T1, PRI)
Ordered and provisioned T1, PRI circuits
Produced orders for LNP installations
Developed and maintained customer tracking report
Moderated weekly conference calls with internal/external groups to discuss order status for T1/PRI orders

Confidential, Dallas Texas
06/1995-06/1999
Account Relations Manager

Coordinated with inter-departmental groups to ensure business customers received computer products in a timely manner
Effectively managed ordered computer products for Cisco Systems, Bay Networks, and other large companies
Provided comprehensive on the job training for new hires
Selected as Team Lead in absence of supervisor
Employee of the Month for May 1998

Confidential, Dallas Texas
10/1988-06/1995

Premier Business Account Specialist

Provided superior service to business customers with a monthly billing average of $5k
Escalated trouble outages with T1, VPN, Frame Relay and other dedicated services
Managed team members in absence of supervisor, supported the national sales team
Excellence Award Winner 1991

EDUCATION:
Confidential,University
Pursuing Bachelors of Science

Confidential,College
Associate Degree Applied Science

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