SUMMARY

• Results - driven manager with a strong technology background, deep consulting and problem-solving skills, and a demonstrated record of success, innovation, and leadership.
• Over the last 15+ years in consulting and industry positions, my roles have included technology project manager, functional lead, system architect, technical lead, programmer analyst, customer liaison and development manager.
• Managed projects with budgets up to $10 million, with teams of up to 60 technical and support people.

TECHNICAL SKILLS

Project Management: Project PlanningRequirements AnalysisFunctional DesignTechnical Design Enterprise ArchitectureBusiness ProcessRe-engineering Business Continuity Disaster RecoveryChange ManagementVendor ManagementRisk Management Design and Implement Software Solutions

Methodologies: Water Fall RADPrototypingAgile

Operating Systems: Microsoft Windows (Vista, Win 7, Win 8)Microsoft Server (2000-2012) RatHat 8.x LINUXUbuntu 8.x LINUX SUN Solaris 6.2 UNIXAT&T UNIX (Berkeley Software Distributions) Macintosh iOS

Web base / Internet Protocols: Windows IIS, Java, HTTP, HTML, ASP.NET (Active Server Pages), CSS (Cascading Style Sheets)

Networking Topologies, Protocols and Hardware: T-1, ISDN, X.25/Frame Relay, 1000BaseT, Microsoft Virtual Private Network (VPN) TCP/IP, Dynamic Host Configuration Protocol (DHCP), IPX/SPX, NetBEUI, AppleTalk, POP3/SMTP, FTP, Gopher, Point - to-Point Tunneling Protocol (PPTP) Bay Network Hubs (3000, 2804, 2014)IBM 5494 Controllers Cisco Routers/Switches (7000, 6509, 4000, 700)Motorola CSU/DSU System

Languages and Applications: Net Suite 2017.1Recon ProSalesForce.com SIEBEL 7.x & 8.0 e-Business Microsoft Visual BasicMicrosoft Exchange (Certified) 3Com Steel Belted RadiusMicrosoft ProjectOracle (9i,10g,11G) Visual Source SafePC AnywhereMicrosoft SQL BNC MagicSeagate Backup ExecMicrosoft Proxy Server SQLMicrosoft OfficeMicrosoft IIS GHOSTDrive ImageMicrosoft SMS Unicenter TNGNet CoolRemedy SalesLogix 6.xRelsys/Oracle (ARGUS)Oracle SQL Developer iMany (CARS)iMany (GP)iMany(Medicaid) Microsoft OCS (Office Communications Server)ClarityMicrosoft SharePoint Servers

PC and Server Hardware: Intel - based Computer / ServersMacintosh base computers Compaq, HP, Dell Servers DELL WorkstationHP WorkstationAPC UPS System HP Jet DirectsSun Rays 1Digi AccelePorts 3Com Total Control Chassis (Hiper Arc Router Card, Hiper Network Management Card, Hiper Digital Signal Processing Card)

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Technical Project Manager / Admin

Responsibilities:

• Performed analysis, estimation, planning, monitoring & delivery of NetSuite cloud-based upgrade projects
• Customized NetSuite using SuiteScript & SuiteFlow per requirements.
• Monitored system usage, trace & application logs of reporting servers regularly for bottlenecks.
• Added users to NetSuite Application, Windows Active Directory.
• Maintain and supported 200 laptops and 100 Windows servers.
• Supported over 500 external clients with windows and NetSuite application issues.
• Supported network infrastructure for communication issues.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Project Plan Management, Execution and Control: Create detailed SDLC-driven project plans and schedules, resource allocation, work breakdown structures, SOW requests, and related purchase orders & contracts. Performed project management activities initial project definition, scope analysis, task identification, resource allocation, communication, project termination.
• Risk Management: Track and control risk associated with resources costs, schedule and technical design. Complete risk assessments, conduct risk mitigation meetings and create risk mitigation strategies.
• Project Budgeting & Resource Allocation: Control multiple financial portfolios via PWA. Assess resources and burn rates to a zero variance. Align budgetary reporting with PMO for audit and portfolio health checks. Accountable for the on boarding and roll-off of resources within the portfolio directly tied to the budget at contract or SOW rates.

Confidential, St. Louis, MO

Program / Project Manager

Responsibilities:

• Facilitated Sprint Planning, Daily Scrums and Sprint Review meetings
• Assisted in the writing and prioritizing of storied with Pivotal Tracker.
• Managed development team responsible for creating web interface patient prescription portal for pharmacies.
• Managed programs / project that not only consisted of multiple verticals (Business Unit) but also multiple applications in each vertical (Business Unit).
• Provided reassessment of budget and time lines base on QA bug finds and Business partners UI acceptance.
• Provided high level estimates for application development to give best Return On Investment (ROI) for project.
• Conducted weekly status meetings with executive leadership providing program updates and progress to quarterly goals.
• Assisted in the creation of SOP for Business Unit project audit during SDLC project phases.
• Produced weekly finical reports for executive leadership team and management to give visibility to where program was in respect to overall quarterly budget.
• Led weekly team meetings with program team to identify/resolve issues and evaluate project scope and budget parameters.
• Managed development teams to create Rapid Application Development (RAD) prototype to allow business user to test design and limited functionality.
• Mentored new Project Managers, helping them acclimate to Express Script culture and fast pace environment.
• Managed the approval process for each stage of SDLC for application.
• Conducted design review meeting to ensure project was meeting stakeholder’s needs.
• Conducted process meeting to ensure the team and business partners understood their role in overall project.
• Managed team work assignments by monitoring work efforts on a daily basis to reduce any risks and issues with MS Project
• Communicated risks and issues with potential solutions to management.

Confidential, St. Louis, MO

Program / Project Manager

Responsibilities:

• Successfully managed relationships with external vendors for deliverables application configuration changes.
• Created training documentation on Electronic Invoices application for use by internal and external clients.
• Performed assessment of CRM and ERP applications and provided recommendations for better Return On Investment (ROI).
• Managed weekly status meetings with upper management providing updates and ROI analysis on various projects.
• Managed development teams to create Rapid Application Development (RAD) prototype to allow business user to test design and limited functionality.
• Managed budgets and resources of various project groups to successfully implement ERP & CRM application.
• Designed and managed the deployment of over 200 iOS devices with new Recon Pro application.
• Assisted in the development of functional specifications for programming requirements to implement projects for CRM application.
• Performed assessment of requirements and made configuration recommendation for client’s environment.
• Support internal and external users of the Electronic Invoices application.
• Developed reports in Net Suite application for hail technician assignment.
• Created import procedure for Insurance Claims into Net Suite CRM from CCC One application.

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Developed project plans and coordinated communication between business units, business analysts and development staff to ensure project completed within proposed scope and budget.
• Completed feasibility studies including, cost, risk and impact to the business units and identified solutions for upgrade and enhancements projects.
• Assisted with the installation and deployment of SalesForce.
• Supported SalesForce CRM for generic drug business unit.
• Created and managed project work plans and schedules for IT and business unit resources using MS Project & Project Server.
• Assisted developers in debugging JavaScript error for Siebel and SalesForce CRM application.
• Gathered requirements for Java enhancement to SalesForce CRM and Web base application.
• Assisted in the development of functional specifications for programming requirements to implement enhancement projects for CRM applications.
• Participated in the validation of new or modified applications to ensure compliance with Company standards. Considered the impact of new software installations on existing systems and documented changes as required by SOP. Created and followed test plans for application validation.
• Established and coordinated change control processes to ensure project scope and budget were maintained.
• Performed resources forecasting and allocation with project server to ensure resources were being utilize to full capacity.
• Presented monthly status report to upper management and stake holders to ensure project was progressing within established time frame.
• Assisted business executives in developing a thorough understanding of high level business strategies for business unit.
• Analyzed business strategies and assisted in developing IT solutions to challenges or opportunities presented by the business strategies.
• Communicated project plans and progress of projects between business units and IT department to ensure that neither project would affect the other.
• Assisted in the creation of Microsoft SQL HTML dashboard for upper management to review status.
• Established reports for software licenses maintenance and service levels agreements (SLA) to support business unit users.
• Provided communication issues support to Siebel CRM servers for 537 mobile clients.