SUMMARY

• PMP certified Manager with MS in Project Management and over 18 years of Information Technology (IT) and business management experience in both the public and private sector with key emphasis in infrastructure management, software development, database development and maintenance, server and desktop management and deployment, software management and migration, web development, customer service management, vendor management, and program management.
• Numerous large - scale global, cross-divisional, and cross-functional projects with multi-million dollars budgets; the latest project exceeded $32 million.
• I have comprehensive experience in project planning, budgeting, risk management, and implementing effective cost controls with practical experience in PMI, ITIL, Agile, and Waterfall methodologies.

TECHNICAL SKILLS

Hardware: Servers, Desktops, Wireless, Hubs, Routers (3Com/Cisco, DLink, HP), Switches (3Com/Cisco/HP), Desktops, iMacs, Mac Pros Mac Servers, Mac Minis, iPhone, iPads, ipod, iTouch, Tablets

Operating Systems: Windows Sever 2014 and earlier, SQL Server 2014, Windows 8.1 and earlier, Macintosh Server and client, UNIX, Linux, MS DOS

Programming Languages: .Net, Java, JSP, PHP, SQL, XML, XSL, JavaScript

Tools: and Utilities: MS Project, Clarity, Remedy, LanDesk, ServiceNow, Ghost, SysPrep, Carbon Copy Cloner, NetBoot and NetInstall, MS Office Suite, iWorks, MS SQL Server, Visio, MS Project, VDI, Remote Desktop, Secure Connect, OpenProj, SharePoint, Adobe Creative Suites, BlackBoard, Captivate, CC Mail, Exchange, webmail, GroupWise, Entourage, Goldmine, Footprints, Heat, Advast, McAfee, Norton Suite, VPN, Parallel

Networking: TCP/IP, DNS, DHCP, WINS, Ethernet

Industries: Healthcare, Education

Methodologies: AGILE, PMP, SDLC, Waterfall

Process Improvement: Six Sigma, ITIL

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Senior Infrastructure Project Manager

Responsibilities:

• Leads and directs multiple large and/or complex global, divisional, and departmental IT projects through the project lifecycle.
• Facilitates and drives out cross-functional and cross-divisional decisions from key stakeholders and assists solutions development and coordination of delivery with the infrastructure team.
• Manage change, issues and risks, and provide regular communication to stakeholders and management.
• Manages projects within the constraints of time, cost, scope, and quality.
• Coordinate all infrastructure related work between the TOM team and the Enterprise Infrastructure organization.
• Establishes feasibility studies and perform cost/benefit analysis for IT projects.
• Infrastructure for all TOM projects - standup development, testing environments, and application development using Continuous Integration and Self-Service Infrastructure Provisioning.
• Join Lean and ITIL to Agile and add new DevOps concepts to make it an end-to-end view.
• Agile and Waterfall methodology is used. TFS and Project 2013, Project Server and PWA, MS Office Suite, and Visio.

Environment: AGILE and Waterfall methodologies, Project 2013 and 2010, Project Server and PWA, Visio, SharePoint 2012, TFS, VDI, MS Outlook, Windows 7, MS Office Professional Plus 2013, ServiceNow, Lync 2012, Remote Desktop Connection, Secure Connect, Servers, PC’s, scanners, printers.

Confidential - St. Louis, MO

Sr. Project Manager and BA

Responsibilities:

• Coordination with outside vendor and managing the planning and execution of Clarity Migration.
• Worked to manage the migration of projects, resource planning/scheduling, and forecasting from several older disparate systems into Clarity.
• Trainer and 1st line support for Resource Managers, Planning Managers, and Project Managers on using Clarity for Projects including scheduling and forecasting.
• Created complex Excel reporting and metrics to help in the migration planning and execution.
• Responsible for management and coordination of migration, and training for FEPS projects into Clarity.
• Created complex Excel reporting and metrics to help in comparison reporting and the migration planning and execution.
• Managed risk/issue/change and coordinated testing by FEPS team.
• Worked to keep ARC and Clarity in-sync until ARC’s end-of-life and maintain reporting.

Environment: AGILE methodology, Project 2010, Clarity, SharePoint 2012, MS Outlook, Windows 7, MS Office Professional Plus 2013, MS Remedy, Lync 2010, CheckPoint EndPoint Security, Remote Desktop Connection, Servers, PC’s, scanners, printers.

Confidential - St. Louis, MO

Project Lead

Responsibilities:

• Manage team staff including hiring, performance management and career development to ensure alignment with defined goals.
• Plan and direct the daily activities of a functional team.
• Liaison with managers in IT and other functions, applying standard solutions and processes.
• Apply specific technical expertise in depth to address technical and business issues.
• Responsible for scope, mapping out project plans, defining and allocating resources.
• Managed project status and metrics.
• Held stand-ups and followed up on status form her teams.
• Managed risk/issue/change and coordinated testing.
• Utilized MS Database Migration Tool to determine the number of databases in the environment.
• Analyzed the data with database administrators to determine compatibility of current desktop applications with Windows 7.
• Managed in-house application development, data, and customized reporting for Database Teams

Environment: AGILE, Windows Server 2012, SQL Server 2012, VDI, Remote Desktop Connection, Windows 7, XP, Servers, PC’s, scanners, printers, MS Project 2013, Clarity, Remedy, ServiceNow, Office Suite, LanDesk, SharePoint, .Net, SQL, Javascript

Confidential - St. Louis, MO

Project Manager

Responsibilities:

• Manage department staff including hiring, performance management and career development to ensure alignment with defined goals.
• Had 14 direct reports - desktop technicians and student workers
• Plan and direct the daily activities of a functional team.
• Liaison with managers in IT and other functions, applying standard solutions and processes.
• Apply specific technical expertise in depth to address technical and business issues.
• Managed multiple global and cross-functional projects directed toward strategic business and other organizational objectives with budgets ranging from $300,000 to over $4.3 million.
• Projects in Application development, ERP, and infrastructure related projects.
• Helped establish IT Project Management Office.
• Managed systems development, implementation and risk via the use of various methodologies (PMP, ITIL, SDLC)
• Produced project status reports and dashboard reports on the current program, future opportunities and client issues.
• Communicated with stakeholders at multiple levels, including those external to the organization.
• Defined and initiated projects, managed cost, scheduled, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Managed client engagement services and solution implementations.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Managed and performed the process of Statement of Work and contract creation to secure new and follow-on work.

Environment: Windows Server 2010, SQL Server 2010, Windows XP, Macintosh Server and client, UNIX, Servers, Hubs, Routers, Switches (3Com/Cisco/HP), PC’s, scanners, printers, Wacoms, tablets, workstations, educational software, Blackboard, Captivate

Confidential - St. Louis, MO

Project Manager/Technology Coordinator

Responsibilities:

• Built and managed SharePoint 2007 Server, multiple Mac Servers, desktop and workstation deployment.
• Prepared long-range strategies for deployment and support of emerging technologies.
• Researched, planned, advised, and participated in the selection of systems technology to meet ongoing needs of the College.
• Recommended and supported process improvements, and interacted with vendors and faculty.
• Prepared input to Capital and Operating budgets.
• Prepared and maintained utilization and statistical trending analysis reports on laboratory activity.
• Supported process improvements, directed computer-related system projects, and assisted faculty with technical solutions.
• Maintained computer systems inventory and licensing records and warranties.
• Maintained operating inventory of spare equipment items and consumables.

Environment: Windows Server 2010, Windows XP, Macintosh Server, UNIX, Linux, MS DOS, Servers, Hubs, Routers (3Com/Cisco), Switches (3Com/Cisco/HP), iMacs, Mac Pros, Servers, Mac Minis, iPhone, iPads, iTouch, PC’s, scanners, printers, Wacoms, tablets, MS Project, Ghost, SysPrep, Carbon Copy Cloner, NetBoot, NetInstall, MS Office Suite, iWorks, MS SQL Server, Visio, openProj, SharePoint, Adobe Creative Suites, Blackboard, Captivate, Exchange, Entourage, Goldmine, Footprints, Heat, TCP/IP, DNS, DHCP, WINS, Ethemet, Avid, Final Cut Pro, specialized workstations, Aperature, Parallels, Logic Pro