SUMMARY:

• PMO Governance Program and Process Improvement Manager with 20+ years’ experience collaborating with executives and business partners to conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Diversified background leading international, cross - functional teams in delivering strategic initiatives to improve productivity, quality and capability. Build out PMO and end-to-end streamlined Solution Delivery Lifecycle Frameworks based on PMBOK, CMMI, Agile, ISO9001
• ITIL and IT Controls to equip managers and team members with standard repeatable process to be successful.
• Manage programs across IT, Operations, Shared Services, Security, and Business Partners to address NIST, NIST RMF, SEI RMM, SANS CIS Controls 7, ISO27001, FHFA, Confidential MARS-E, HIPPA, Pub 1075, CJIS, PCI, SOX and FFIEC. Federal and State experience with HHS, Child Welfare, Confidential, USPS and DoE. Prior experience leading improvement programs, system and application development for healthcare, insurance and financial industries.
• Enterprise PMO | IT Governance | Strategic Planning | Portfolio Management | Program Project Management | Risk Management | Earned Value Management | Cybersecurity | Change Management | Solution Delivery Lifecycle | Agile Driven Development | DevSecOps | Capability Improvement | Quality Management | Audits and Assessments | Goal Driven KPI

PROFESSIONAL EXPERIENCE:

Confidential

PMO Program Manager and Scrum Master

Responsibilities:

• Collaborate with State of Indiana, DDI and OCM vendors to implement cloud based Comprehensive Child Welfare Information Systems (CCWIS) solution using Salesforce platform hosted on Amazon Web Services (AWS)
• Manage 35-50 team members to design, test and implement modules for new Case Management System
• Manage compliance to MARS-E 2.2 Security Controls as mandated by Center Medicare and Medicaid Services ( Confidential )
• Collaborate with CAI Proposal Managers and executives to document PMO approach for Requests for Proposals (RFP)

Tools: Office 365, MS Project, SharePoint, MS Teams, Visio, ServiceNow, Workday, Jira, Confluence

Confidential

IT Risk Advisory Governance Process and Program Manager

Responsibilities:

• Created Third Party Supplier Risk Management for Contract Owners based on current policies and process
• Streamlined FHFA Third Party Vendor Management regulations into Supplier Risk Management Lifecycle
• Modified Enterprise Operations and IT Supplier Risk Management Governance Guidelines to include clearly defined roles, policies, and procedures to improve oversight of supplier performance by Contract Owners
• Analyzed 2030+ suppliers to identify gaps and prioritize process improvement for critical and non-critical suppliers

Tools: Office 365, MS Project, SharePoint, MS Teams, Visio, ServiceNow, Workday, Process Unity

Confidential

Global Cloud Compliance Program Manager

Responsibilities:

• Managed and created roadmap to comply with ISO27001, FedRamp and SOC 2
• Facilitated the assessment process performing gap analysis, remediation, and preparation for government audit
• Facilitated stakeholder, business partner and third-party assessment sessions

Tools: MS Project, Smartsheet, SharePoint, WebEx Teams, WebEx Meeting

Confidential

Program Manager

Responsibilities:

• Managed Customer Security Standards, Third Party Risk Management and High Value Assets projects
• Oversaw a core team of 15 security specialists to assess, prioritize and define policies and procedures
• Prepared monthly executive presentations and dashboard using Power BI
• Tools: MS Project, PWA, Power BI, ServiceNow, Office 365, MS Teams, SharePoint

Confidential, Morrisville, NC

Cybersecurity Program Manager

Responsibilities:

• Structured PMO including Asset Visibility and Protection Project Portfolio to streamline work
• Facilitated 75+ FT and PT technical and engineering SMEs across three workstreams facilitating 2-week sprints
• Managed discovery and threat protection of 1.4M assets to comply with SANS CIS Controls 7, RMM, NIST
• Collaborated with Data Scientists to use Splunk to capture weekly statistics for executive data call reporting

Tools: BDNA, ForeScout, Symantec, Tanium, Splunk, ServiceNow, Office 365, MS Teams, SharePoint

Confidential, Columbia, SC

IT Governance Program Manager

Responsibilities:

• Defined strategy for implementing COBIT to align with agency reorganization
• Developed framework incorporating SDLC, Operations and Security processes
• Remediated security audit findings performed by Gartner and Confidential
• Facilitated discussion with Operation and Enterprise Apps to drive out Business Objectives and Goals for projects

Tools: MS Project, PWA, Office 365, SharePoint, Visio, ServiceNow, JIRA, Confluence, Archer GRC, Splunk, ServiceNow

Confidential

IT PMO Enterprise Program Manager

Responsibilities:

• Performed CMMI ML3 and PMBOK audit, reported findings and areas for improvement with Steering Committee
• Integrated HHS Enterprise Performance Life Cycle (EPLC) and Confidential Lifecycle into Hybrid SDLC
• PMO Process and Program Manager for Replacement Medicaid Management Information System (RMMIS)
• Coordinated with IV&V in their efforts to ensure compliance with Confidential MITA and MECT for RMMIS funding approval
• Established Quality Management Office (QMO) including tools, KPIs and methods for conducting quarterly PPQA

Confidential, Columbia, SC

IT Shared Services Process and Compliance Manager

Responsibilities:

• Direct report to Confidential executive committee to comply with NIST
• Mandated efforts by Governor to consolidate and host data across state government agencies
• Led efforts across Shared Services, ITSM, Network Services, Data Center, InfoSec, and PMO to define procedures
• Collaborated with Department of Administration to document executive level policies

Confidential, St. Charles, IL

CMMI Audit and Process Expert

Responsibilities:

• Performed CMMI, ISO9001 and ASPICE audit in preparation for external CMMI and ISO9001 compliance audits
• Defined project plan and timeline for achieving CMMI, ISO9001 and ASPICE compliance
• Revamped policies and procedures to close gaps and in corporate ISO26262 and SCRUM practices

Tools: CVS, PR Tracker, Planview, MS Apps, Lotus Notes

Confidential, Naperville, IL

IT Program and Portfolio Manager

Responsibilities:

• Portfolio Manager for Consumer and Transportation Division, managed EVM forecast and resource demands
• Managed portfolio of 30+ projects worth $50M+ on a global basis
• Analyzed weekly EVM data reports to ensure all projects delivered on time and within budget
• Fostered cooperative approach with account executives, financial analysts, and sales reps to achieve corporate goals

Confidential

IT Product and Quality Manager

Responsibilities:

• Certified NQA auditor assigned to Black & Veatch to meet Department of Energy ISO9001 requirements
• Audited NQA Projects to ensure work products met contract requirements, SOW, SLA, and sign off for deployment
• Certified CMMI team lead for SCAMPI A, B, and C appraisals for Black & Veatch projects
• Tools: HP PPM, SharePoint, MS Project, Workday, HPE Service Manager, Aldea (CM tool), MS Visual Studio

Confidential, Greensboro NC

Business System Analyst

Responsibilities:

• Assigned 240-hour contract to define requirements to transition FFIEC projects to internal staff in 2013
• Established IT asset management program from procurement to retirement of hardware and software
• Defined intrusion detection system (IDS) requirements for system monitoring

Tools: Lotus Notes, MS Project Server, Visio

Confidential, Anchorage, AK

IT Enterprise Program and Portfolio Process Manager

Responsibilities:

• Replaced previous vendor to define and customize OPPM to meet federal regulations for oil and gas companies
• Implemented train-the-trainer program for internal instructors on custom OPPM tool
• Managed issuance and of OPPM licenses for trained business owners

Tools: SharePoint, MS Project Server, Visio

Confidential, Naperville, IL

CMMI Program and Quality Manager

Responsibilities:

• Assigned to One PI Program implementing EDW system for storage of medical data utilized by government entities
• Implement policies and procedures to achieve CMMI ML3 as required by Confidential
• Executed quality management plan and audits for Medicare and Medicaid Program

Tools: HP PPM, SharePoint, StarTeam, Workday, MS Project, Visio, MS Lync