Infrastructure Manager

Results-oriented, dedicated and technically skilled business professional with a thorough knowledge of operating the IT infrastructure for a 1 BN+ corporation.
Excelled in staff planning and building an infrastructure team from 3 to 9 personnel in two years.
Skilled at organizing large-scale projects and providing excellent communication with business units.
Wide range of technology skills for effectively managing rapid growth with replicated, scalable designs for workstations, Citrix infrastructure, remote sites and networks.

Staff Development
Teambuilding & Supervision
Contract Negotiation
SOPs and Work Instructions
Relationship Building
High Availability Planning
Vendor & Partner Relationships
Wide Area Network Planning
Systems Monitoring Design
Expense Reduction
Skilled Communication
Disaster Recovery

Experience

Confidential, Naples FL
June 1998 to July 2012
Infrastructure Manager, 2010 to July 2012

Rapidly grew an effective, cohesive team from 3 to 9 people.
Developed Standard Operating Procedures and Work Instructions needed to support the growth of a rapidly changing company from organic growth to acquisition growth.
Standardized Wide Area Network design based on MPLS, remote management tools and WAN optimizers.
Led the team for the conversion from a flat 4,000 node network into a layer 2 and layer 3 segmented network with minimal down time.
Implemented SolarWinds monitoring and alerting system.

Current Technical Skillset:

Active Directory design and maintenance, basic Unix skills, desktop support for operating systems and the Microsoft Office Suite, general firewall skills, basic WebSense administration, SNMP, Exchange 2003 administration, basic engineering application administration - ProEngineer, SolidWorks and AutoCAD, QAD application server design and end user support, StreamServe administration, printing services, Sophos and Symantec AntiVirus, skilled with backup software administration, basic VMWare skills, basic HP BladeSystem administration skills, file system rights administration, Citrix administration.
Accomplishments:
IRM solution selection, Single Sign On solution selection, locking down active directory with AD Manager, creating and designing a Cashbox application for automating bank receipts with automatic invoice payments, automated pick and pack processes with sales order shipment tracking, manufacturing work order automation, automating Quality Control with wireless and foot pedal measuring devices, automating CNC program downloads, automating raw Unix output conversion to clear laser jet forms, mapping Citrix rights to application rights, Citrix installation, firewall security design, locking down an online storefront and reporting application in a DMZ, IP to serial hardware, manufacturing scheduling software, legal search tools, mobile device management, WAN optimization - WAAS and Riverbed, ISP solutions--frame vs. P2P vs. MPLS, researched monitoring applications--SolarWinds vs. Argent vs. Cacti/Nagios, AntiVirus solutions, migration to blade centers, high telecom cost resolution, phone and PRI cost savings, VOIP solution for Nortel, Vertex tax databases, collaborated with SAN storage design, disaster recovery for Exchange, VMWare DR with vRanger and vConvert, external DNS, obtaining hardware for out of production RISC servers, collocation facility services and selection, datacenter power issues, introduced EMC storage, plus many other solutions for Arthrex.
Information Technology Manager/HelpDesk Manager, 2002 to 2010
Led several application migrations including Windows 2000 Workstation to XP, Lotus Notes to Exchange, client upgrades for several ERP (QAD) releases, Document Management systems and the StreamServe document migration with the Applications Manager.
Implemented Numara Footprints application with ITIL methodologies for helpdesk and change control processes. Previously used Numara Track-it.
Successfully negotiated contracts. Microsoft Enterprise Licensing contract revisions saved the company over $100,000 in costs. Telco contracts were renegotiated saving over $10,000 per month.
Partnered to integrate a manufacturing company with bills of materials, work flows and production system to Arthrex's business systems.
Collaborated with the Applications Manager to streamline and automate the shipping process.
Architected a new WAN design based on CheckPoint firewalls and site to site VPNs.
Coordinated the company's systems move to a new facility in less than 36 hours with no downtime for the following business day.
Information Technology Supervisor, 2000 to 2002
Successfully built a helpdesk team and implemented helpdesk tracking software.
Implemented corporate AntiVirus.
Architected the Citrix environment.
Contracted and designed an automated check payment processing application taking raw banking data, importing information into the Accounts Receivable portion of ERP.
Implemented CRM systems from Maximizer to Maximizer for Notes followed by CrystalWare.
Information Technology Technician, 1998 to 2000
Successfully migrated from Novell to Windows NT domain, revised the IP scheme for the company.
Performed Y2K testing and remediation.

Confidential, Naples FL
April 1995 to June 1998
IT Technician II

Responsible for maintenance of 500 PCs, 32 Macintosh workstations, Novell servers and system backups.
Implemented systems to clone workstations through scripting
Responsible for ensuring press deadlines for computer systems.

Confidential, Naples FL
1995 to 1997
Technician

Responsible for supporting Windows and Novell networks, applications, printers and workstations

Confidential, Naples FL
1990 to 1995
Stock Broker and IT Technician

Supported Windows NT 3.51 servers and workstations
Passed Series 7 test for securities and insurance products

Confidential
1985 to 1989
Officer

Operated several divisions starting with Auxiliaries, Electrical, IC and Repair Divisions. Later assumed the Anti-Submarine Division followed by an Admin officer role in charge of decommissioning the ship.
Recognized for several achievements in Anti-Submarine Warfare and Damage Control.
Performed several collateral duties as Legal Officer, Wardroom Mess Officer, Top Secret Materials Custodian and Engineering Officer of the Watch.
Top Secret Clearance.

BS Electrical Engineering
BS Computer Engineering

Certification and Training

MCSE 2000
PMP Training
CCL Leadership Management Course