Program Coordinator Resume
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NC
SUMMARY
- More than 11 years of experience in program management, within the criminal justice system, and providing team support and leadership within a matrix environment
- Experience in planning, facilitation, decision - making and coordinating.
- Wrote and managed multiple grants, including budgeting and reporting.
- Coordinated, monitored, adjusted and maintained all project statistics that include budgets, cost estimates and delivery timelines.
- Remarkable ability to work independently and within a team
- Exceptional ability to multi-task and meet deadlines
- Ability to learn new software quickly
- Established, wrote and continuously review program policy and procedures
- Strong experience in facilitating management committee meetings and served on other governing boards
- Received reward for completing a project under budget in previous employment
TECHNICAL SKILLS
COMPUTER SKILLS: Expert in Microsoft Excel, Word, PowerPoint and Outlook; Familiar with Microsoft Visio, MS Project, Access, SQL, SAP
TRANSITIONAL SKILLS: Expense Tracking, Outstanding Communication Skills, Organizing, Planning and Managing Skills, Analytical Thinking Skills, Research and Reporting, Presentation Skills
PROFESSIONAL EXPERIENCE
Confidential, NC
Program Coordinator
Responsibilities:
- Develop and administer program policy and procedure.
- Created community engagement events, such as Unity Day, Meet and Greets and Commencement Ceremonies, to promote the programs within the community and provide support for the program participants and graduates.
- Input and Analyze data collected in the Management Information System (MIS) to determine program success and areas of improvement. Utilize team for program analysis and creation of an annual strategic plan.
- Monitor the progress of the programs to ensure goals and objectives are met
- Negotiate, create, and administer contracts with organizations in the community to provide services for program participants
- Write and manage grants, with budgets up to $20,000 per year, to assist in program sustainability
- Manage 3 teams, each comprised of a minimum of 10 individuals, within a matrix environment, to oversee programs’ effectiveness and compliance with policy, HIPAA regulations
- Gather and organize information on problems and procedures and provide possible solutions
- Maintain professional working relationships with community leaders, agencies and members of the criminal justice system
Confidential, Chapel Hill, NC
Case Manager
Responsibilities:
- Assessed clients to determine the appropriate level of care/treatment and made referrals to the treatment or educational facility
- Monitored, tracked, and reassessed clients’ needs through monthly face-to-face appointments, weekly telephone check-ins, documentation, and urinalysis
- Produced reports for the district attorney, private attorneys, public defenders, and probation officers on the status of the clients’ progress
- Communicated, in court, with the judge, district attorney’s office, & attorneys regarding clients’ compliance with program guidelines
Confidential, Morrisville, NC
Project Manager
Responsibilities:
- Managed projects by soliciting RFPs, selected vendors, created purchase orders and acted as the point of contact for customers
- Provided business solutions to issues to ensure service, project completion and customer approval
- Collected appropriate documentation for billing and customer satisfaction
- Processed third party product (TPP) orders, checks for administrative billing and vendor checks in the Accounting Department