SUMMARY

• Over 10+ years of experience in software application product development, product management, technology/ business consulting and client relationship management in healthcare industry
• Experienced in leading business driven development projects, delivering innovative solutions and revenue generating products
• Strategic Product management leader with extensive experience in Portfolio, Program & Project Management, delivering large - scale and innovative solutions across the Healthcare and IT landscape
• Well-rounded leadership skills in forming, coaching, motivating / mentoring high performance technical teams along with an outstanding communication, presentation, interpersonal and conflict management skills

Areas of expertise

• Portfolio, Program, Project Management
• Agile/SRUM &SDLC Development Methodology
• Cross-functional team building and leadership
• Negotiation, persuasion & Communication
• Client/Customer service and support Decision making
• Coaching & mentoring
• Full lifecycle Software & Product development & Management
• Market Research - Market Size, Competitive Intelligence, Benchmarking Product positioning & branding
• Financial/ROI Analysis, Strategic Pricing & Cost-Benefit Analysis
• Opportunity Identification and assessment
• New Venture Evaluation/Feasibility Study
• Healthcare Analytics & IT
• New Venture Evaluation/Feasibility Study
• Critical thinking & Decision Making
• Performance & Change management
• Quality-assurance strategy/process
• Risk mitigation & management
• Business process re-engineering Business assessment
• Performance & Change management
• Problem Solving & Conflict management

TECHNICAL SKILLS

Agile Planning software: Jira, Trello, TFS

Packages: MS Office, Microsoft Team Foundation Server (TFS), Microsoft SharePoint Server 2003 & 2007, SQL server 2003/2005.

Development/Debugging Tools: Eclipse, QTP

PPM tools: MS Project, VersionOne, Clarity, Planview, Rally

PROFESSIONAL EXPERIENCE

Sr. Scrum Master/Program Manager

Confidential

Responsibilities:

• Oversee and Manage team of project managers. Plans, organizes, monitors, and oversees the Master Data Management, Governance and Change Management program for the Enterprise Data Office including scope, budget and team.
• Identify and request necessary personnel and financial resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together for the success of program.
• Develop overall program strategy/plan which includes defining the program scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Implements data management specific policies and develop specific approach to strategically achieve the program goals. Administer quality, compliance, and improvement for Data Governance and Change Management group.
• Leads the development and management of the program work plan, including Stewardship, Council Setup, Working Group Implementation, Liaisons, and Training Development.
• Establish Statements of Work and program charters to clearly define project deliverables and expectations
• Adheres to methods, procedures and quality objectives including metrics for assessing progress and provides recommendations on process improvements.
• Informs the data governance stakeholders through the council of timelines, schedules, risks, and issues or changes to the plans, proactively.
• Coaches, motivates and supervises team members and influences them to take positive action and accountability for their assigned work.
• Manages vendors, assigns activities, and coordinates efforts during the development and support of technology solutions. Ensures vendor staff responsibilities are clear.
• Provides direction, prioritization, and guidance on project activities to meet project targets.
• Participate as Scrum Master for development teams as needed. This includes planning sprints, backlog grooming, daily stand ups, sprint reviews, status updates and reporting on sprint progress.
• Responsible for decisions related to the program. Specifically, but not exclusively, in regards to work sequencing, resource skill requirements, budget development, communication, and risk escalation.

Sr. Portfolio, Program & Project Manager

Confidential, Maryland

Responsibilities:

• Undertook a strategic initiative and established an Enterprise Portfolio & Demand Management Office (PMO) with a primary objective to facilitate the alignment of IT Investment Portfolio & Execution efforts with the strategic direction of Confidential . As a part of the initiative, established common portfolio & demand management practices/standards, along with facilitating cross planning across multiple teams within the organization.
• Single handedly managed the enterprise portfolio worth $40M consisting of 15 technology delivery teams and 9 product teams and multiple programs/projects.
• Responsible for leading and driving the process and integral activities required to support the enterprise portfolio of products, programs & projects along with big picture orientation and demonstration of strong collaboration across the entire organization.
• Initiated, developed and formalized the executive dashboard called the “Executive Sweep” that provided the Executive Leadership Team an insight into all the capabilities, product road map initiatives and/or changes being deployed or implemented, across the organization. This insight allowed the Executive Leadership team to fully assess the performance of the product teams, manage resource/capacity and use it as a tool to provide better alignment between business and technology teams.
• Evaluated 30PPM tools by performing market research, benchmarking, RFPs and shortlisted 3 tools for proof of concept phase. Successfully implemented CA Clarity PPM tool based on the feedback received from key stakeholders and ELT from the POC, available features & functionalities and ROI. The cost savings brought to the organization included the following:
• 60% reduction in number of hours spent by the employees to perform Project / Portfolio Activities
• $2M in annual savings by reducing the FTE’s time required to complete the day to day activities
• $234K annual savings by reallocating FTEs
• Time spent by the employees was re-purposed towards achieving success in alignment to the corporate objectives and thus increased the productivity and achieve success without hiring new employees in 2015
• Worked collaboratively with Product teams, Program teams, Executive Leadership team as well as cross-functional teams to manage, facilitate and execute the portfolio processes to ensure on-time delivery of deliverables.
• Developed the portfolio strategy, managed annual and on-going IT portfolio and budget development; coordinated project selection, prioritization and approval in alignment with the overall IT strategy, built and maintained the portfolio master plan.
• Managed project and portfolio information, conduct on-going monthly examinations of projects within the portfolio for compliance with plans, budget and deliverable creation requirements.
• Developed and led the Technology Demand Management (TDM) process to evaluate, review, control and prioritize request and adjusted technology strategy as needed to support the business without impacting the strategic goals.
• Supported the Executive Portfolio Steering Committee in monitoring, tracking, analyzing and reporting on Confidential ’s technology investment portfolio worth $40 million.
• Developed and communicated reports of technology resource usage and ability to forecast future needs that helped the Software Engineering teams to adjust technology resource capacity appropriately to meet business expectations.
• Provided governance and oversight of the IT portfolio of programs & projects to ensure investments were aligned with the financial plan and overall business and IT strategies and roadmaps; provided analysis and reporting on all aspects of the portfolio, identifying trends and making recommendations for actions based upon organizational goals.
• Led and supervised a team of portfolio analysts and other portfolio team members in developing the portfolio reports, dashboard, and facilitating the monthly/quarterly portfolio activities;
• Provided exceptional portfolio reporting of all products/projects in the portfolio according to the requirements of theExecutive Leadership Team (ELT) and IT Leadership Team.
• Managed and analyzed portfolio trends, issues, dependencies, risks, and metrics. Monitored, tracked & managed group wide resource constraints affecting the completion of projects in the portfolio.
• Managed and distributed portfolio information to Executive Leadership team, Management, Senior Directors, Directors and other key personnelto translate portfolio decisions to appropriate action plans for the execution of the projects.
• Successfully implemented the 18-month ‘Rolling’ portfolio approach to improve product planning of Portfolio Roadmap Items being proposed, prioritized and approved looking forward 18 months.
• Drove continuous improvement initiatives to establish the highest level of efficiency and best practices, including process changes, and tool enhancements.
• Developed a delivery plan that was used as a standard by the product and technology teams to manage the prioritization and delivery of the capabilities for the rolling period of 18 months.
• Successfully demonstrated ability to interact professionally with a diverse group of stakeholders at all levels of the organization including C-level executives.

Scrum Master/Product Manager

Confidential, Maryland

Responsibilities:

• Experienced in leading the entire product life cycle of new solutions and in scaling up the operations of technology driven analytics solutions by managing the life cycle of the products from an idea to a successful market launch in a lean start up like environment of the new products group.
• Led product development strategy and roadmap from concept, vision articulation and requirements to “go-to-market” positioning and implementation.
• Collaboratively worked with software engineering, operations, marketing and other key stakeholders to lead all aspects of the Product Development Life Cycle (PDLC) within the established governance including prioritization of the product roadmap, defining product conceptual enhancements, leading business and clinical requirements gathering, alignment with technology teams, and drove analytical support needs.
• Owned the development, delivery and maintenance of Confidential ’s products/services by leading cross-functional teams consisting of IT, operations, business analysis, customer service, marketing, and stakeholders from different business units and tracked performance by supporting the development of appropriate metrics and measurements.
• Led a team of business analysts who were responsible to gather, analyze and clearly define requirements, appropriately sized, prioritize and groom product backlog based on the needs of diverse group of stakeholders (internal and external clients).
• Prioritized development efforts to meet business needs, conducted user acceptance testing (UAT) with key stakeholders, addressed bugs and prioritized it based off of severity and managed product release according to planned release schedules
• Advocated and contributed to product definition with the ability to “sell” ideas internally and foster ownership within executive management, product and development teams.
• Responsible for product launch of new solutions, which included product management, client engagements, financial/ROI analysis, KPIs, strategic planning and managed the cross functional team of product analysts, development engineers and operations.
• Led a CIO-sponsored strategic initiative to develop a Product Roadmap framework, which was rolled out to all the products and was used by C-level executives to monitor and track the organization wide product development activities against the approved Product Portfolio Plan.
• Single handedly led KJ sessions, project-planning activities, documented project plans and adhered to timelines.
• Provided on-site consulting, software demonstrations, and internal user training and mentoring as needed.
• Worked closely with external EHR Vendors to establish integration (through IHE/HL7 - ITI gateway) for patient records to feed Asthma Manager Application.

Scrum Product Owner/Business Analyst

Confidential, Maryland

Responsibilities:

• As a ‘SCRUM PRODUCT OWNER’ utilized agile methodology and the Microsoft Team Foundation Server (TFS) tool to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings.
• Organized and participated in Project Planning activities to identify technical solutions to business requirements using AGILE methodology.
• Performed full cycle analysis during the development of the web & mobile applications by researching and developing business, user, and system requirements for multiple projects.
• Collected & evaluated the data collected through personnel interviews, task analysis, business process, surveys and workgroup sessions and created process workflows for project and integrated the patient records among multiple applications.
• Engaged directly with both internal stakeholders & external clients and identified business problems and opportunities and translated into requirements that developers and test engineers will use to create, test, and deliver the product.
• Performed market research to compare the product being developed against other existing products.
• Developed functional requirement documentation (FRD) & functional specification documentation (FSD) for the projects and obtained sign off from the appropriate management.
• Developed technical programs/SQLs in data quality and data profiling. Analyzed the data using complicated queries, defined business rules and procedures and created automated reports and track trends on data quality trends.
• Integrated business needs from multiple sources (both internal and external), provided clarity about requirements to be met, and clearly communicated them to business and technology audiences.
• Supported the development, implementation, and execution of data acquisition and integration processes related to data quality perspective in support of all corporate consumers of such external client data and acted as a liaison between business partners and technology areas.
• Worked with Data Quality Manager on the design and development of business specifications and functional requirements of healthcare Baseline Data Quality Checks procedures and requirements to achieve corporate Enterprise Data Management goals.
• Prepared for and conducted weekly client conference calls to address service delivery expectations, progress, planning, review of deliverables, service delivery outcomes, education regarding products, and issue resolution.

Scrum Master/Technical Project Manager

Confidential

Responsibilities:

• Actively involved in the entire SDLC & PDLC cycle of all assigned projects right from requirement gathering till testing.
• Reviewed Business requirements, IT Design documents and prepared Test Plans and test scripts for all assigned project releases.
• After successful release of projects, developed automation scripts using QTP, PERL, TCL/TK, XML and UNIX and integrated the script with master script.
• Utilizing technologies like MS SQL Server, and Mercury Interactive’s LoadRunner for load testing performed some manual testing.
• Involved in testing the new functionalities based on test cases and coordinated with development team in fixing the issues.
• Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight deadlines.
• Led and managed Sprint planning meetings and execution that included the management of project progress, providing status & visibility, capturing sprint backlog items in a consistent and traceable format, estimating project related product backlog items, identifying & managing cross organization dependencies
• Worked closely with the Product Owner team to define and manage projects and to ensure requirements overall align with sprint, release, and product goals.
• Worked with the Product Owner team to continually keep a sufficient set of user stories defined and estimated and to achieve maximum project return on investment and meet project objectives.
• Worked in cross-functional project teams that included development, product management, marketing, usability, quality assurance, and client delivery.
• Coached & mentored teams, junior PMs on SCRUM / Agile methodology including Project Management Methodologies.
• Created Use Case diagrams, Class diagrams, Sequence Diagrams, Collaboration diagrams, State Transition Diagrams and Activity Diagrams using UML methodology.
• Provided burn-down chart, statistics and other weekly reports regarding team progress and was used to improve overall efficiency.
• Provided an atmosphere that encouraged self-organization, motivation and innovation within the team.
• Exercised significant on the spot issue management and end-user support.
• Contributed as an active team player in upgrading the system from Microsoft SharePoint .
• Built cross-functional skills amongst team members by challenging the team to select stories that may be out of their comfort zone