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Staff Software Engineer Resume

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PROFESSIONAL EXPERIENCE

Confidential

Manager

Responsibilities:

  • Manage Production Control and Operations staff in a 24x7x365 environment.
  • Drive process improvement in operations, incident, problem, and change management utilizing ITIL principles.
  • Automated patching and order restarts by developing bash menu scripts.
  • Perform process restarts (tomcat, mule, apache) in our high availability environment
  • Ensure incident documentation is accurate and complete for all incidents and events.
  • Manage high priority incidents to ensure timely remediation to meet or exceed SLA goals.
  • Install test software upgrades, software patches, and install and test kernel patches.

Confidential

Staff Software Engineer

Responsibilities:

  • Lead Linux patching project to take patching from 0% to 91% of RHEL5 in 6 months
  • Built a bash script to gather software package information to ensure patching compliance.
  • Developed bash scripts and policies to automate and maintain our Linux environment
  • Built, deployed, and maintained physical and virtual RHEL 5 and Solaris servers (1000+ servers) using kickstart and VMware cloning to support high availability applications, databases (DB2, Oracle, MySQL), Confidential MQ and Webspher, and web servers.
  • Provide on - call support in a 24x7x365 production environment.
  • Update memory, storage, NICs, and CPUs in VMware
  • Admin for DNS (bind), NFS, LVM, Active Directory, Citrix, patching (YUM), MQ servers/queues, Veritas Netbackup, VCS, Red Hat, Cloud Services
  • Awarded Excellence and Eminence award for working on a key Confidential project
  • Administer high availability servers utilizing VCS and VMware technologies.

Confidential

Operations Support Specialist

Responsibilities:

  • KPI ranking of 100% in a 24x7x365 production datacenter.
  • Developed MTTR tracking procedure to identify inefficiencies in procedures
  • Operations monitoring of Linux, UNIX, Windows, and Mainframe environment.
  • Performed change management, security, and support procedures and processes
  • Monitored all servers, networks, and mainframe using HP OpenView
  • Coordinated resolution of production issues and escalated issues as necessary.

Confidential

Supervisor Customer Care

Responsibilities:

  • Promoted to Lead in September 2007 and Supervisor of Customer Care in March 2008
  • Led team to meet all their handle time goals within three months
  • Used Genesis 3270, PeopleSoft, Lotus Notes, Microsoft Office, Timpani LivePerson, GPLUS, SharePoint, Actuate Reports, CMS, GCMS, SAP, and Citrix
  • Setup monitoring program to track week-by-week improvements

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Confidential

Account Executive

Responsibilities:

  • Performed executive searches in banking and financial institution
  • Awarded Sensational Start by getting $18,000 in billings in first six weeks

Confidential

Financial Representative

Responsibilities:

  • Ranked # 2 in Mortgage Loan production 9/2005
  • Achieved monthly production goals, delinquency goals

Confidential

Branch Manager

Responsibilities:

  • Exceeded regional manager’s expectation of delinquency reduction dropping from 22.4% to 9.7%
  • Ranked #1 in loan renewal percentage for region October 2004

Confidential

Call Center Representative

Responsibilities:

  • Ranked number one in my group for performance for the year 2000 and 2003
  • Documented calls and circuit demarcation information for DS0 and DS1 circuits

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