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Basedtechnical Writing And Consultant Resume

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Minneapolis, MN

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TECHNICAL SKILLS:

Technology and Tools: Adobe Framemaker Articulate Camtasia DocXTools Esquire iCreate Hummingbird DM Innova SoftWise Macro Suite Interwoven FileSite with Matter Centricity Lotus Notes Microsoft Access Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Project Microsoft SharePoint Microsoft Visio Microsoft Word Novell GroupWise Open Text DOCS Open PeopleSoft Human Resources PeopleSoft Student Administration PeopleSoft Student Financials SmartBuilder Stat

WORK EXPERIENCE:

Based Technical Writing and Consultant

Confidential, Minneapolis, MN

Responsibilities:

  • Design and develop e - learning materials using Articulate.
  • Create online using Camtasia and SmartBuilder.
  • Designed and developed materials for Stat, Office 2007 and Office 2010 software.
  • Interviewed and gathered information from various subject matter experts (SMEs).
  • Reviewed and edited materials developed by other consultants.
  • Developed materials for PeopleSoft Student Administration, Student Financials and Human Resources Programs.
  • Developed instructor guides and participant guides for PeopleSoft .
  • Trained PeopleSoft Student Financials.
  • Identified and created job aid needs for various work groups.
  • Coached functional analysts on how to train.
  • Trained users on Office 2007, Office 2010, and Lotus Notes applications.
  • Trained users on legal specific applications such as FileSite, Hummingbird DM, iCreate, and iRedline.
  • Provided desk side support after .
  • Resolved on-site related issues

Applications Trainer and Support Specialist

Upsher-Smith Laboratories, Inc., Maple Grove, MN

  • Created advanced templates for FDA using approved production documents.
  • Coordinated, developed, and executed projects.
  • Analyzed and detailed needs for development of learning materials for different work groups.
  • Reviewed and produced materials for audiences at all levels of the organization.
  • Designed and developed courseware and quick guides on Microsoft Office and Lotus Notes.
  • Trained all software classes for Microsoft Office and Lotus Notes.
  • Managed the upgrade of Lotus Notes including design and development of materials and of software.
  • Designed, developed, and delivered hardware and software for all outside sales staff.
  • Provided ongoing support as needed.

Project Based Consultant

Confidential, Minneapolis, MN

Companies include: Upsher-Smith Laboratories, Inc., Dorsey & Whitney LLP, Oppenheimer,Wolff & Donnelly LLP, Confidential Home Mortgage, PerfectAccess Speer, Computer, International, and ExecuTrain.

Resolved on-site related issues
  • Trained classes on soft skills, Microsoft Office, mortgage industry software, and other proprietary software.
  • Interacted with all levels of different organizations.
  • Provided desk-side support after .
  • Analyzed needs and developed plans for different projects.
  • Automated standard templates for FDA approved production documents.
  • Cleaned up automation and formatting of documents converted from Word Perfect to Microsoft Word.

Resource and Recruiting Specialist

Perfect Access Speer (formerly Speer Software, Inc. ), Bloomington, MN

  • Strategically planned and placed resources on projects.
  • Responded to staffing inquiries for prospective projects.
  • Staffed development projects.
  • Interviewed potential contract resources and developers.
  • Directed and participated in weekly recruiting meetings.
  • Managed recruiting promotions.
  • Gathered, documented, and disseminated resource performance feedback.

National Project Manager

  • Managed assigned national projects from start to finish (up to $1,000,000).
  • Scheduled meetings with the client to formulate and implement the project plan.
  • Maintained close contact with the client on a weekly basis.
  • Managed courseware development.
  • Scheduled trainers for and post implementation support.
  • Managed teams for assigned projects.
  • Tracked services scheduled versus estimated.
  • Conducted interviews with potential contract resources.

and Development Consultant

Amantis Engineering, Minneapolis, MN

Companies included: Confidential Financial Advisors, Data Power International, Speer Software, and Data Source Hagen

  • Analyzed needs for all level one and level two support staff at Confidential .
  • Created advanced templates for support material.
  • Designed and developed for sixty support staff members.
  • Trained classes on Microsoft Office and proprietary software.

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