SUMMARY

• As a career IT professional, my primary goal is to help management achieve business objectives throughmy valuable experience in program and project management of all phases of the software development lifecycle. With 12 years of experience in setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and management team.
• Very knowledgeable with resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
• Very knowledgeable in developing Program/Project Charters including project business needs, scope description, goals, objectives, deliverables, high - level requirements, risks, milestones and budget.
• Very knowledgeable in Initiating, planning, executing, monitoring and controlling all activities related to the design, development, and implementation of an application project.
• Very knowledgeable with building relationship cross group within IT organization and the business area and managing projects for key member of Application Service Group Leadership team.
• Very knowledgeable in Big Data, Data Governance, Data Quality, Master Data Management, Business Intelligence, Machine Learning, Natural Language Processing, ETL Architecture, SaaS, SAP MDG, SAP HANA, SAP ERP, SAP CRM, SAP BOBJ, SAP Crystal Reports and Tableau, Hadoop, Sales force CRM,ERP, BI and Reporting Solutions, Data Architecture & Data Flow and Data Warehouse, Data Cubes.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Responsible for implementation of the Data lake program implement enterprise data strategy to manage critical data risk regulatory reporting.
• Led Hadoop initiative to establish enterprise data hub with the goal of storing and processing enterprise data for profiling, discovery and syndication
• Organized and coordinated team efforts based upon the direction of the Director of Enterprise Data Governance
• Responsible for achieving the program goals by managing different projects and oversee the risk that could have been achieved by managing components individually.
• Led creation and strategize the future state clients Data Governance roadmap
• Engaged directly with internal clients to understand their culture and business, translating their data management objectives into detailed delivery plans
• Establishing and executing the BCBS 239 principles framework for projects to address issues in this regulatory reporting.
• Establish and manage project teams across the organization, including Technology, Operations, Legal, Compliance, Finance and other impacted partners
• Drive delivery of all project deliverables including business case, requirements, project planning, testing, implementation, and closing
• Create and deliver presentations to executive and senior management on project goals and plans, including progress reports
• Identify, analyze and manage risks, issues and interdependencies
• Lead project staff, including training and providing input to performance evaluations.

Technical Program Manager

Confidential, Charlotte, NC

Responsibilities:

• Led over 12 projects with up to 25 team members in multiple locations. Initiated and facilitated communication about programs, opportunities, and project progress with varied customers including health care providers, manufacturers, and internal stakeholders (sales, marketing, and business executives).
• Led project teams and managed all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that are long-term, across one or more lines of business and carry a substantial impact to the relevant businesses.
• Interacted with senior leadership and major stakeholders to establish strategic plans and objectives for programs or projects.
• Consulted with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work.
• Created and delivered presentations on program or project goals and plans, including progress reports.
• Was responsible for end-to-end project management, demonstrating ownership of the entire process from beginning to end.
• Developed and implemented program and project level processes, procedures and performance metrics.
• Was responsible for sourcing, negotiating and managing outside vendors.
• Managed a family or series of projects associated with a specific business strategy to obtain benefits and controls.
• Ensured program/project-related risks are managed according to the Project Management Policy.

Data Integration Program Manager

Confidential, Charlotte, NC

Responsibilities:

• Successfully managed project teams responsible to implement the new CRM vendor migration from Harte Hanks to KBMG. Solution enables other CRM components (i.e., Analytics, Marketing Automation, Unica marketing Campaign Mgmt., 360 degree Client telling) that will build upon the Customer Data Solution.
• Served as principal contact between client and organization to ensure 100% client satisfaction with delivered services
• Successfully managed and implemented the new Omni-channel payment gateway solution which will work seamlessly across all channels, introduce flexibility, and reduce dependencies on legacy systems. The key requirement of deployment was to introduce the process and the replacement of Confidential payment card data in existing data stores with tokenization technology.
• Was responsible for the success of the IT marketing projects (CRM, Enterprise Data Warehouse, and Business Intelligence); Projects including developing and executing detailed scope and implementation plans for initiatives that provide the internal Business Marketing team and IT organizations with the ability to make better decisions. From Feasibility to Closure, the IT EDW & BI Project Manager to facilitate delivery within strict deadlines, budget and scope while utilizing Confidential PMO governance standards and methodology.
• While was a member of the IT marketing team, strategically aligned with Confidential PMO team to seamlessly coordinate the efforts of team members, including Business Systems Analysts, Systems Analysts,

Scrum Master

Confidential, Dallas, TX

Responsibilities:

• Guided the team and organization on how to use Agile/Scrum practices and values
• Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Remove impediments and guide the team to remove impediments by finding the right personnel to remove the impediment.
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
• Assisted with internal and external communication, improving transparency, and radiating information.
• Facilitated all scrum ceremonies (Sprint Planning, Backlog Grooming, Daily Scrum, Demo’s, Retrospective)

CRM IT Project Manager

Confidential, Irvine, CA

Responsibilities:

• Managed the delivery of the Salesforce CRM application development project.
• Implemented cloud based SFDC CRM components/B2B Portal resulting in enterprise-wide business transformation for the customer.
• Developed and led business process improvements throughout Salesforce CRM project as well as developed business process optimization to achieve business goals.
• Led sales force project (SDLC Agile with scrum) projects working with cross functional teams.
• Led the Marketo project to support the business and marketing operations.
• Provided weekly status reports to clients. Identified current project schedule, accomplished tasks, future tasks and identified issues/impediments that impacted the schedule.

Senior Technical Analyst

Confidential, Irvine, CA

Responsibilities:

• Business Analyst during the iOriginate loan application implementation.
• Analyst on fraud and AML processes facilitating with business stakeholders.
• Identified subject-matter experts and drove the requirements gathering process through approval of the documents to management, developers, and quality assurance team.
• Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
• Performed Requirements Elicitation through Use Cases, one to one meetings.

Project Manager

Confidential, Irvine, CA

Responsibilities:

• Developed and managed project plans to on-time successful completion from request for proposal to product delivery
• Facilitated JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group.
• Worked with the Project Lead in setting realistic project expectations and in evaluated the impact of changes on the organization and plans accordingly. Conducted project related presentations.
• Co-coordinated with the off shore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing.

Project Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Was responsible for planning and managing several medium-to-large sized technology related projects and cross-functional strategic initiatives of moderate-to-high complexity. Involves all stages of the project life cycle including: initiating, planning, executing, monitoring/controlling and closing.
• Collaborated with upstream and downstream application teams to ensure all incoming and outgoing connections, working with legacy system, were documented in design, and performance test was planned to test each integration point..
• Led cross-functional teams of developers, system analysts, testers, etc. to continue moving forward for delivering on time, with quality, and within budget.

Project Manager

Confidential, Los Angeles, CA

Responsibilities:

• Performed Project Management duties as a part of enterprise team leading medium to large scale projects.
• Established key client relationship by assessing goals and capabilities of stakeholder groups.
• Established SDLC Change Management plan documentation to ensure all projects follow a standardize plan.
• Addressed the governance roles, standards, and processes required for maintaining and ensuring the integrity and effectiveness of Enterprise Architecture.

Sr. Business Analyst

Responsibilities:

• Facilitated requirement gathering sessions with key stakeholders, end users, and technical teams.
• Applied service-oriented architecture approach (SOA) techniques consistently across systems.
• Documented requirements utilizing both natural language and Unified Modeling Language (UML) artifacts such as use cases, activity diagrams and Business Process model.
• Updated and maintained 200+ (BRD) pages, reinforcing branding, marketing budget, and financial management.