SUMMARY

• Certified Scrum Product Owner (CSPO) from Scrum Alliance with good hands on experience as a Product Owner.
• Overall 14 years of IT experience as Product Owner, Business Analyst, Database Administrator, Project Manager and Business Development.
• Experience in Learning Management system, Healthcare applications, Ecommerce& Retail applications, Content Management systems (CMS) and Mobile Applications.
• In - Depth knowledge and experience in Web Applications, Web Design and Mobile Applications development life cycle (Android IOS Apps).
• Sound knowledge and experience in defining the product vision, road map, release and iteration planning.
• Experience in backlog prioritization. Facilitates product backlog refinement, sprint review and sprint planning.
• Strong ability in handling the Database administration including Managing, Roles permission, maintaining integrity and security.
• Sound knowledge and experience in implementing HIPAA security standards, HITECH compliance EHR, EMR, Claims Processing systems.
• Strong Experience in handling Patient’s Care & Clinical data sets to offer better analytical insights to the organization in providing better care and population health management reports.
• Exposure in handling X12 5010 EDI Transaction sets such as 837/835(Claims payment/Advise), 270/271(Benefits eligibility &response) &276/277(Claim status request/response).
• Sound Knowledge in ICD9 to ICD10 conversion mapping, ICD10, CPT, Revenue code sets.
• Expertise in handling Claims Processing, Claims scrubbing and Claims Adjudication.
• Strong ability in handling Order Management Systems, Ecommerce Analytics dashboard, KPI and Inventory Management.
• Competitive exposure in writing down requirements for API Integrations such as payment gateway, shipping, POS, SMS, video platform, social networking APIs, skype, google maps and google charts.
• Expertise in Content Management systems (CMS) such as WordPress, Joomla and Magento.
• Hands on experience in various SDLC methodologies such as Waterfall, Agile, SCRUM, SAFe, Kanban and JAD.
• Solid experience in Requirements Elicitation and Analysis by coordinating with Stakeholders, SMEs and Product Owners to translate requirements to technology team through Feature Documentation, Business Requirements Document(BRD), System Requirements Specification(SRS), Functional Requirements Document(FRD) and Non Functional Requirements.
• Competent in Business process modeling Notation (BPMN) to specify business process diagrams (Swim-lane), Sequence diagrams, Activity diagrams, Data flow diagrams and Work flow diagrams.
• Skilled in documenting BPMN, UML, and Wireframes using VISIO, Balsamic, Lucidchart and Confluence.
• Strong expertise in writing epics, user stories and acceptance criteria.
• Sound knowledge and experience in Data warehouse concepts such as Data marts and Heirarchy.
• Sound experience in Data mapping, Data analysis and Data validation for large data sets using SQL queries.
• Experienced in Physical, Logical and Star schema Data Models.
• Competitive ability in KPI reporting & Analysis in order to provide revenue insights to any business.
• Strong Understanding and Experience in generating Reports, writing specifications, Design Tabulation forms using SSRS, Microsoft Tools like MS WORD, Excel, PPT, VISIO and MS Project.
• Sound experience in creating automated reports, Pivot tables and knowledge in Advanced Excel.
• Sound Experience in being a SCRUM Master.
• Sound Understanding in Quality Analysis procedures such as Unit Testing, Integration Testing, User acceptance testing by developing test scenarios and test cases.
• Strong Understanding and Experience in generating Reports, writing specifications, Design Tabulation forms using SSRS, Microsoft Tools like MS WORD, Excel, PPT, VISIO and MS Project.
• Leverage Technical, Business and Financial acumen to communicate with Clients and their teams.

TECHNICAL SKILLS

Tools: Jira, Pencil, PMB, Lucidchart, Balsamiq, Aha, MySQL, MS SQL, PL/SQL, PostgreSQL, HTML, CSS, Mantis, Bugzilla, Zephyr, Apache, IIS6.0, Cloud server, Windows 2000/XP/Vista/7/8/10, Linux, Android, IOS, SSIS, SSRS, Tableau, MS Project, MS Visio, MS Office.

SDLC Methodologies: Waterfall, Agile SCRUM, SAFe Agile, Kanban

Agile Methodology: Scrum Master - Atlassian Tools - Jira Dashboard

Conduct Scrum Ceremionies: Release planning, Roadmap, Vision, Daily Standup, Burndown tracking, Monitoring sprint health, Capacity and sprint planning, Backlog prioritization, Stakeholder Management, Retrospectives andsprint reviews.

Domain Expertise: Learning Management system, Healthcare, Ecommerce, Retail, Payer, B2B, B2C, CMS, Supply chain, Finance

Mobile Application: Android Apps, IOS apps

PROFESSIONAL EXPERIENCE

Confidential, Tampa FL

Product Owner

Responsibilities:

• Experiencehub is a cloud based SaaS learning platform/product that helps the large to small organizations to equip/train their staffs with more skills with the available millions of Learning objects.
• Works directly with stakeholders in envisioning the product and responsible in maximizing the product value.
• Defines the roadmap using Aha And prioritizing the backlog to deliver the release on time.
• Works with the stakeholders and customers to define the scope aligns to the budget.
• Collaborates with Stakeholders, Architects, Leads, Developers, Quality analysts, Scrum Master in planning releases.
• Being a connecting bridge between the stakeholders and the team.
• Got accolades from stakeholders for successfully delivering 2 major releases on schedule and within the budget.
• Captures requirements through epics, user stories in the product backlog and involved in continuous refinement with the dev team.
• Facilitates the sprint review session to demo the progress to the stakeholders.
• Participates in Daily scrum.
• Drive the product backlog refinement and iteration planning collaborating with the dev team.
• Involves in story point estimation, tasks creation with the dev team during sprint planning meeting.
• Ensured the system adheres to GDPR compliance.
• Coordinate with other LMS vendors like CSOD, Skillsoft, getAbstract and HBR for Learning object contents and ensure to feed our database through API and daily ODFs.
• Work with the ETL team in capturing the required data from the ODFs and APIs and load it in our database.
• Coordinate with customer and watershed for new xAPI verbs and track the LRS activity.
• Handled and successfully introduced 8 new languages for the whole app in 3 months and within the budget as part of the Localization initiative.
• Responsible for the Multi Language/Localization Database Administration.
• Involved in Data analysis and Data validation using SQL queries.
• Processing ETL for the new languages from different files from different sources.
• Handling the Initiative of changing the front end framework from Angular to Vue JS.
• Responsible for custom features for the customer PricewaterCoopers and interacted with the stakeholders in designing the vision and roadmap specific to their needs.
• Being the contact point for all Multi language implementation to the product and language needs of PwC.
• Involved in UAT and ensure the user feedback is on track and with the right prioritization.
• Implementation of Governance on change requests and acted as a Change request Gate keeper.

Environment: Python, NodeJS, VueJS, Angular, PostgreSQL, MongoDB, ElasticSearch, xAPI, Django, Falcon, AWS, JIRA, Lucidchart, AGILE, SCRUM, Kanban, Amazon Web Services, Aha .

Confidential, Pennsylvania

Sr. Business Analyst/Product Owner

Responsibilities:

• Acted as Proxy product owner to the team.
• Worked with SMEs to gather detailed requirements from Providers, Architects, C-level executives, Admin staffs, Billing Executives and Claims Analysts.
• Documented the AS-IS business processes of the existing claims processing and Billing system and performed GAP analysis in documenting the To-Be Processes and Business Rules.
• Responsible for developing Use case diagrams, data flow diagrams, work flow diagrams and Wireframes.
• Created user stories and acceptance criteria. Assisted product owner in prioritizing the product backlog.
• Involved in story point estimation, capacity planning, tasks creation along with the technology team during sprint planning meeting.
• Maintained traceability matrix. Monitored burn down and velocity and mitigation plans to overcome any discrepancies in achieving the sprint goals.
• Responding to Change management.
• Ensured the system adheres to HIPAA and HITECH compliance.
• Involved in verifying the healthcare EDI transactions such as 837/ 835, 270/271, 276/277 in claims submission& respond to adjudication.
• Responsible in claims submission adhere to Medicare (Part A & Part C).
• Handled Self funded employee Healthcare plans enrollment.
• BI interactive dashboard Analytics generated for patient care & claims sets to facilitate the customer to act on solutions for better care and claims processing.
• Handled requirements & analysis of the ETL process (SSIS) in migration of the incident safety & report forms to .NET & MS SQL environment.
• Data analysis and Data validation performed using MySQL queries.
• Reports generated using SSRS and Data visualization tools such as Tableau.
• Handled the negotiation with NexmoAPI team in getting the required package customized to user needs and development team.
• Facilitates daily stand ups & weekly status meeting.
• Involved in all testing procedures and UAT.
• Acted as a SCRUM Master.

Environment: PHP, MySQL, HTML5.0, CSS, BOOTSTRAP, JQUERY, ASP.NET, MSSQL, JIRA, BALSAMIQ, AGILE, SCRUM,HIPAA, HITECH, TABLEAU, SSIS, SSRS, MSACCESS.

Confidential, Pennsylvania

Sr. Business Analyst/Product Owner

Responsibilities:

• Acted as a Product Owner (proxy)
• Facilitate elicitation with the operation representatives of differing levels in Pennsylvania to identify the business objectives coordinating from Offshore.
• Develop initial business cases and conduct feasibility studies for possible automization of Manual work flows.
• Contribute and Maintain work flow diagrams as a base to aid future development work.
• Support project proposals by generating reports from existing system.
• Created product backlog with project proposals for prioritization.
• Produced detailed user stories and acceptance criteria.
• Designed web UI Prototypes& wireframes using Pencil and Balsamiq.
• Responding to Change management.
• Collaborated with QA team construction of test scenario to ensure sufficient testing coverage.
• Verify solution demo by development team.
• Performed UAT upon completion of development.
• Handled Data Migration using ETL tool (SSIS). Data analysis and Data validation performed using SQL queries.
• Preparation of Tableau & SSRS Reports for BI Analytics.
• Trained first batch of staffs andProduced detailed user guide upon completion.
• Collaborated with SMEs in recording the ICD10, CPT, Revenue code sets.
• Involved in verifying the Healthcare EDI transactionssuch as 837/ 835, 270/271, 276/277 to Payers.
• Implemented the HIPAA and HITECHadherence.
• Integration of Payer/Medical billing(Medicare, Medicaid) with the application.
• Responsible for Requirements elicitation, Documentation,
• Collaborated with the representatives and end users in collecting the expectation on the UI design of the mobile app especially for IOS environment.
• Designed Wireframe and user stories for the IOS mobile app.
• Involved in UAT.
• Acted as a SCRUM Master

Environment: PHP, MySQL, HTML5.0, CSS, BOOTSTRAP, JQUERY, JIRA, BALSAMIQ, AGILE, SCRUM, IOS, Healthcare, HIPAA, HITECH, TABLEAU, SSIS, SSRS.

Confidential

Business Analyst/Product Owner

Responsibilities:

• Confidential is an ecommerce application that facilitates omnichannel platform.
• Collaborated with the business user and stakeholder in collecting the requirements, business processes and documenting it.
• Been responsible in documenting Use cases, Use case diagrams and Activity Diagrams.
• Created user stories, prototype screens and wireframes.
• Been responsible in estimating the effort for each sprints and discussing with stakeholders in backlog prioritization.
• Monitored sprint health and writing User acceptance criteria.
• Data analysis and Data validation performed using MySQL queries.
• Conducted UAT sessions and trained the end users on the Order Management System.
• Responsible in collecting the change requests and documented for next phases of development.
• Responsible in preparing the User Documentation.

Environment: PHP, MySQL, JAVA, HTML5, CSS, AGILE, JIRA, IOS, ANDROID, SKETCH, ECOMMERCEPAYMENT GATEWAY INTEGRATION, JQUERY, BOOTSTRAP, AWS, POWERBI

Confidential, Maryland

Business Analyst

Responsibilities:

• Performed as a business analyst/Product Owner (proxy) throughout this enhancement from offshore.
• Proposed and integrated the real time video communication feature to the existing application.
• Collaborated with the Confidential representatives to ensure all the objectives are collected. Coordinated with the SMEs in meeting the demands of end users.
• Produced use case diagrams, user stories.
• Regular meetings with development teams and stake holders in facilitating the feasibility study.Produced regular reports to evaluate the performance.
• Monitored the UAT and Trained the end users in using the application.
• Implementation of Confidential in Johns Hopkins Medical University
• Performed as a business analystin Agile SCRUM and handled from offshore.
• Facilitated JAD Sessionswith the JHM Medical University representatives to record the business requirements and business processes.
• Produced Detailed user stories and submitted the backlog to the steering committee.
• Collaborated with the team and customer in implementing the feature enhancements and expected security enhancements by JHMU.
• Produced and maintained status reports.
• Responding to Change managementand involved in backlog grooming.
• Assisted product owner in backlog prioritization for change requests.
• Verified solution demo by the development team.
• Data analysis and Data validation performed using MySQL queries.
• Performed UAT upon implementation.
• Conducted Training workshop to the JHMU staffs and usability of application.
• Collaborated with SMEs in recording the ICD9, CPT, Revenue code sets.
• Responsible for the provider reimbursement feature (fee for service, capitation & Bundle payments). Medicare, Medicaid Payer Claims processing.
• Responsible for BI Dashboard reports regarding claims & provider care & patient care Datasets.
• Ensured HIPAA, HITECH policies has been implemented and involved in EDI transactions such as 270/271, 837/835, 276/277.
• Handled the integration ofPayer/Medical claims and benefits application.
• Played the role of business analyst and project manager from offshore.
• Defined Project plan, scope and derived budget for the application.
• Conducted sessions with the development team in finding out the risks and its possible solutions.
• Produced and Maintained project schedule reports.
• Collaborated with cross functional team across the development life cycle.
• Monitored the project activities and produced Status reports.
• Managed QA testing and UAT.
• Worked closely with the end users and Conducted Demos to ensure the objectives are met.

Environment: PHP, MySQL, HTML5, CSS, PENCIL, MS VISIO, AGILE, SCRUM, JIRA, HealthcareHIPAA, HITECH, CLOUD, TABLEAU, SSIS, SSRS

Confidential, Pennsylvania

Business Analyst

Responsibilities:

• Requirements Elicitation with the stakeholder by collaborating from Offshore.
• Develop and documented Feature document, Use cases and wireframes.
• Maintained Use case Diagrams and Activity Diagrams.
• Produced User stories in product backlog, Story points and Capacity planning.
• Developed user acceptance criteria.
• Responsible for Daily stand up meetings, monitoring sprint health and sprint retrospective meetings.
• Interacted with QA team in delivering the sprint as per the scheduled.
• Prioritizing the backlog in next sprints.
• Handled Change requests through change management and coordinated with product owner in backlog grooming.
• Performed UAT upon completion of development.
• Involved in installation of the application to various hospitals and clinics.

Environment: PHP, MySQL, HTML5, CSS, PENCIL, MS VISIO, HEALTHCARE, HIPAA, HITECH

Confidential

Project Manager

Responsibilities:

• Defined Project plan, scope and cost benefit analysis for the application.
• Conducted sessions with the development team in formulating the risk mitigation plans.
• Produced and Maintained project schedule reports.
• Documented Status reports and submitted to upper management.
• Managed QA testing and UAT.

Environment: PHP, MySQL, HTML5, CSS, MS PROJECT, SUPPLYCHAIN