SUMMARY

• 9+ years of total IT experience in Program Manager/ Development / Scrum Master / Technical Project Coordinator / Project Manager
• Certified project management professional CAPM and CSM with diversified projects experience
• Facilitate system requirements gathering and drafting project plans in coordination with system stakeholders and implementation staff
• Worked on releasing multiple projects simultaneously with cross team collaboration across Confidential devices group
• Manage project risk tracking and maintain mitigation and contingency plans
• Worked on release calendar, Roadmaps, schedules for the team
• Ability to organize large number of moving parts.
• Manage day - to-day operational aspects of a project and scope with internal staff and outside contractors including distributed development team
• Knowledge of business and management principles involved in strategic planning, resource allocation, contractor management.
• Expertise in managing and using Team Foundation Server (TFS) and Azure DevOps Service (VSO) for tracking and reporting status of project, Release management and Source Control.
• Expertise in Scheduling and facilitating Agile activities including: Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Retrospectives
• Strong knowledge of relevant Agile best practices, iterative development, incremental delivery, metrics and charts
• Experience with TFS, Teams, Jira, Rally, Bugzilla, Slack, SharePoint, OnePdm, MS Project, Visio, PowerPoint, excel, word, Dropbox, Kanban Boards
• Expertise in Software Testing Life Cycle (STLC), Testing Methodologies (Agile, Iterative, waterfall) and solid understanding of the Software Development Life Cycle (SDLC)
• Experience in Mobile (IOS, Blackberry, Android) Applications, Medical Applications using instruments, Claims, Edifacts and HL7 codes, HIPPA rules, ICD Codes), Telco Industry, Audit and Tax products and applications with N-tier architecture
• Excellent interpersonal skills, communication, presentation and mentoring skills
• Knowledge of PMBOK for preeminent global standard for project management.
• Detailed oriented and resourceful in the completion of projects with an ability to multitask and meet strict deadlines
• Experience with build and deployment systems, Continuous Integration and Deployment.
• Ability to work effectively in a self-directed manner, managing multiple priorities, meeting deadlines, and driving issues to resolution

Areas of Expertise

• PMI Certified Project Manager
• Risk Analysis / Mitigation Strategies/ROI
• Certified and practicing Scrum Master
• Process Improvement
• Task Estimation / Story Pointing
• Stakeholder Engagement
• Conflict Resolution
• STLC/SDLC
• Agile / Scrum / Kanban Project Management
• Product Launch/
• Product Lifecycle Management
• Story-Based Development

PROFESSIONAL EXPERIENCE

Confidential - Bellevue, WA

Program Manager & Scrum Master

Responsibilities:

• Leading team Scrums, Planning, Retrospectives, Reporting’s, Release Calendar’s, Roadmaps, etc
• Partner across teams and geographies to conduct impact assessments, manage risks, issues, actions, escalations, stakeholder alignment, schedules, deliverables,
• Guide owners on user stories, features, guiding team to follow Scrum Principles
• Facilitate discussion, decision making, getting the work done and conflict resolution
• Managed large, multi-team engagements and business req gathering
• Participate in all the meeting for analysis, design, and implementation plan
• Proficiently collaborated with project stakeholders, end-users, business partners, and technical team members to deliver high quality projects
• Mentored Product owners on the process and to be on track in fast changing business requirements
• Strong facilitation skills to effectively lead discussions across multiple groups
• Maintain Project Schedule as per daily bases for leadership reviews
• Worked on getting the progress of project in from of schedule, burndowns, task list, and diff reporting

Confidential - Redmond, WA

Technical Program Manager

Responsibilities:

• Lead Manufacturing change review board for Xbox and Surface Accessories to facilitate evaluation, validation and approval of all design and process changes.
• Ensure every proposal has correct business justification and positive ROI.
• Responsible for end to end qualification process - identify, assess/plan, validate, implement and verification of changes (e.g. components, test, software, packaging, process and design) that impact the form, fit or function of products in manufacturing
• Drive significant cost reduction, yield & field quality improvement and ensure continuity of supply throughout product lifecycle
• Work with Product Engineering, Development teams, Manufacturing Test Engineering, Factory, Supplier, Sourcing and various Quality teams to drive root cause analysis and corrective/preventive action for qualification failures
• Supporting the cross-functional teams during execution, reporting out to engineering group and management
• Partnering with configuration team, sourcing team, supply chain, engineering, and ODM partner teams to ensure the design quality and delivery metrics are well defined and on track
• Defining schedules, dependencies, risks, and driving the project to successful completion observing the schedules defined
• Implement, sustain and improve system for managing quality events across all of MSCIS
• Continuous process improvement and optimize TFS Workflow for Xbox and accessories to get it aligned as all product lines
• Coordinate implementation processes including, progress tracking and reporting, and documentation
• Created Project schedules, reporting, tracking and for project optimization
• Administrating/expertise the TFS for Quality/CAPA/BIA/, Field return Analysis and Failure Analysis
• Working on optimization of TFS to make it to VSTS (Azure)
• Lead efforts to develop tools and reports to increase efficiency and improve integrity of information in the system

Confidential - Seattle, WA

Program Manager- Quality

Responsibilities:

• Identifying new project management methodologies that will streamline future Clould SDK releases (for Android, IOS (iPhone, iPad) and Android Kindle fire)
• Driving the release of the Confidential Mobile Ad SDK and Plugins with end-to-end ownership
• Shipped SDK every week for Android, IOS (iPhone, iPad) and Android Kindle fire
• Lead discussion and documentation of lessons learned and drive continuous improvement into all project processes
• Working on maintaining the production web labs as scheduled
• Worked with project managers to set and manage project expectations, and ensured milestones were met in a timely manner Coordinated with cross-functional departments to identify project issues, monitored action items, and worked with project manager to ensure resolution
• Closely worked with developers in feature development and notifying the same broadly
• Communicate the weekly status, schedule delays and summary reports to upper management
• Tracked, analyzed and reported information timely to allow the project teams to manage their projects and evaluation of weekly reports using Confidential project
• Prepared, implemented, monitored and reported scopes of work and prepare Work Breakdown Structure (WBS) for control and integrity
• Documenting all steps in wiki to hand off ownership of the SDK to support team
• Ran daily Scrums with a team of development and test engineers utilizing Agile methodologies/ Jira Kanban
• Driving the testing for Confidential mobile app by working closely with testing team and developers and release successful
• Managing the release sign-off process, scheduling the releases.
• Bi weekly working on Jira triaging with dev and reporting and estimation, and making the content of the upcoming releases
• Drove Change Control, participated in requirements review and prioritization exercises to track all upcoming milestones across multiple experience areas for release
• Demonstrated ability to coordinate cross-functional work teams toward task completion

Confidential, Austin, TX

Program Manager and Scrum Master - State of Texas

Responsibilities:

• Serve as Project manager and Scrum master for multiple teams
• Hands on experience with SQL query’s
• Presented status reports and variances reports to upper management
• Demonstrate strong ability to integrate agile principles into team practices and work products
• Day-to-day activities tracking including risk and issues management, dependencies, and escalations as required
• Served as primaryliaisonwith C-level executive leaders, program and project sponsors, clients, vendors and other key stakeholders to identify program initiatives, influencing the prioritization of projects, deliverables, and decisions necessary for optimal program delivery
• Facilitating daily stand-up meetings, sprint planning, grooming meetings, retrospectives, release planning, demos and other team meetings as required
• Maintaining relevant metrics that help the team assess progress and velocity
• Provide project management and oversight to ensure all key initiatives are delivered on time and with high quality
• Responsible for maintaining, and managing program requirements, plans, timeline, issues, risks and challenges while supporting managers to drive their program / projects.
• Ensures team maintains focus on quality and continuous delivery with some support from coach
• Assisting the Product Owner in their role of keeping backlogs for multiple products prioritized and with the Sprint planning process;
• Weekly release dashboards representing release progress, quality and performance benchmarks (e.g. sprint/release velocity and burn down)
• Followed the HIPPA rules heavily while documenting and using Test/Actual patient data

Confidential, Tampa, FL

Program Manager & Scrum Master

Responsibilities:

• Serve as scrum master for multiple teams served as a servant leader for QA team
• Worked in early phases of project start form project discussions, requirement gathering to team building
• Actively lead problem resolution for issues arise and Facilitate critical trade-off decisions related to risk
• Managed business requirements and technical interdependences in order to deliver projects successfully.
• Perform various resource allocation tasks in TFS and PlanView
• Updated and maintained the TFS Milestone, stories updates, task status checking and assignment as per the feature completion
• Document sprint commitment notes, sprint release notes, project risks/issues and meeting notes in TFS as requested
• Introduces new and advanced practices to improve the team productivity
• Tracked, analyzed and reported information timely to allow the project teams to manage their projects and evaluation of weekly reports using MS project.
• Facilitated requirement & design sprint planning meetings, grooming sessions, architectural meetings review and analysis of requirements, Estimation, Review, Retrospective and design documentation, bug Triage meetings for the Team as per Scrum Agile methodology
• Work directly with business for requirement and implementation
• Proficient experience working with Confidential TFS / ALM
• Worked on SharePoint wikis from scratch to maintain and update documents
• Manage a record management solution for workflow, Compliance tracking, contract management, KPI tracking, vendor management and Project Management.
• Track, monitor change requests / scope changes through change management process, Measure impacts & manage timeline
• Working with Offshore and 3rd party development team to commence testing and delivery on time

Confidential, Tampa FL

Project Coordinator & Delivery Manager

Responsibilities:

• Provide project management services for assigned business unit(s) with accountability for medium to large-scale matrixed projects of moderate or medium complexity in telecommunication projects
• Responsible for detailed planning through implementation, applying standard project management methodologies to manage scope, budget, and timing.
• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Reporting the Client and offshore Manager with the deliverables.
• Work with the Clients for Coordination of builds in different Mobile Platforms
• Involved in end-to-end testing of the Mobile Applications on Network based applications (2G & 3G)
• Involved in Gap Analysis Testing, Sanity/Smoke testing, Integration testing, Porting Testing, Localization Testing (Repository Testing), Branding Testing, Regression Testing

Confidential

Developer and UAT Coordinator

Responsibilities:

• Developed and fixing defects with C#, .Net tool and Petrel modeling tool.
• Tested Internationalization and localization
• Onsite coordination with testing team, Handling of change requests.
• Interacted with client to gather the requirement, Review and design test cases about New Enhancements, worked on some bug fixes.
• Tested integration and working by running the Automation scripts for medical instruments like Spida, Welch allyn.
• Tested and worked on requirements EDI, Edifacts and HL7 codes, HIPPA rules and also ICD-9 Codes

Confidential

Test Engineer/ Developer

Responsibilities:

• ProvidedQATesting for native software on a variety of mobile devices including iPhone, Blackberry, Android, Symbian, Windows Phone, to ensure compatibility of the devices software with different mobile network on GSM/GPRS and CDMA Networks
• Reported regression issues found after new builds in Jira and Bugzila, delivery Audits.
• Designed Test Scenarios in HP Quality Center.
• Web Service Testing, HTML, XML, APIs Testing